Seller Features to Protect Your Shop

Key Points:

• TikTok Shop prioritizes seller protection with automated systems to:
  • Manage refunds
  • Block risky buyers
  • Ensure fair claim verification
• Extended review periods for high-value and undelivered returns give you more time to review requests.

Overview

Sell with confidence on TikTok Shop.
We protect your shop with system features designed to prevent abusive buyer behavior. This helps create a smoother, more reliable selling experience.

Seller Protection Features

• Automatic refund rejections
  • Refund or return requests are automatically rejected if they don’t meet requirements.
  • Examples include:
    • Requests sent after the return window
    • Lacking valid reasons
    • Flagged as risky
  • This feature helps prevent unnecessary losses. It ensures only legitimate returns and refunds are processed.
• Blocking risky buyers from refunds
  • We monitor buyer behavior for risky patterns.
  • This includes frequent refund requests or repeated negative behavior.
  • Blocking these buyers reduces disputes and saves you time.
• Proof required for refund-only or non-returnable requests
  • Buyers must provide proof of their claim for refund-only requests. This could include photos, descriptions, or other documentation of the issue.
  • This helps verify claims and ensures fair handling of each request.
• Risky buyers excluded from performance metrics
  • Feedback from abusive or risky buyers is filtered out.
  • This ensures your Shop Performance Score (SPS) reflects real customer experiences.

Return and Refund Approval Extension

• More time for high-value refunds
  • For refunds over $100, review period is extended from 2 to 4 business days.
  • This gives you more time to check details and confirm the claim.
• Longer return approval for undelivered returns
  • If a return takes longer to arrive after drop-off, you’ll have more time to review the request.
  • You can start reviewing undelivered refunds 10 days after the drop-off date.
  • Refunds are auto-approved after 30 days. This gives you a 20-day window to review and decide.