A Correction allows certain sellers to fix issues in their listings that violate specific policies before enforcement takes place. This article will help you:

• Better understand our policies
• Minimize potential impact on your operations
• Avoid having additional violations recorded

A Correction window is the time frame where you can edit your listings to meet policy requirements. This period varies based on the violation and removes the need for you to resubmit the listing. Any enforcement actions are paused, temporarily, during the Correction window, while your Correction is under review. If your Correction is unsuccessful, or if the Correction window passes, enforcement actions (for example, listing deactivation) may then take effect.

Where can I check if a Correction is available for me?

If the Correction feature is available to you, you will find it in the Seller Center. Log in and go to Account Health > Shop Health, and click on Violation Records.

Steps to complete a Correction:

Step 1: Correction Alert Received

• To begin, find the alert in your Seller Center. Navigate to: Seller Center > Account Health > Shop Health > Violation Records > Unread Violations
  
  

"Pending" means a correction or appeal can be submitted by clicking "view details" to take action.

Step 2: View the Violation and take corrective action

Below are the different types of Corrections that may be available to you:

• For Quality Improvement (for example, improving image resolution or description clarity), make the correction on the listing page and submit:

To submit proof, please note the following:\n• You must provide proof of your completed correction in the form of image(s) or PDF.

• You can submit your completed correction only after the corrected listing is live.
  • Please note: Images must be .jpeg or .png files and all files need to be less than 5 MB.
  • Next, wait for the result. See possible outcomes in the section below.
• For a Listing Improvement (for example, correcting inaccurate product details), make the correction on the listing page and submit:

To submit proof, please note the following:\n• You must provide proof of your completed correction in the form of image(s) or PDF.

• You can submit your completed correction only after the corrected listing is live.
  • Please note: Images must be .jpeg or .png files and all files need to be less than 5 MB.
  • Next, wait for the result. See possible outcomes in the section below.
    
    

Please note: If you click "submit for review" without making any updates, you will see a "submission incomplete" error message. This message appears in the top left corner.Be sure to upload all required documents and proof of your correction.If you click "apply suggestion", the enforcement will be canceled immediately and the status will be updated to "Canceled".

• If you receive an Artificial Intelligence (AI) Correction suggestion, you have two choices:
  • • Accept the suggestion: Click "Apply" to automatically approve the correction and revoke your violation ticket (the official record of the policy issue).
  • • Perform a manual correction: Click "Correct" and follow the steps for "Listing Improvement" detailed above.
    

If your Correction has been approved, the status will update to "Enforcement Action Canceled".If your Correction was not successful, your result will show, "Enforcement action taken".Please note: You can still Appeal your Violation if your Correction failed.From this page, click 'Correct'If you are not satisfied with the AI suggestion, you can click "manually update listing" to manually Correct.

Step 3: Wait for the Result

There are 2 outcomes for a Correction:

• Correction Approved: Correction completed and successful
• Correction Failed: Enforcement actions have been applied
  • Please note: If you do not agree with the platform's decision and an appeal is available, we encourage you to submit an appeal.

If the status is "Under Review", this means that your Correction is still under review.

Frequently Asked Questions (FAQs)

What is the Correction feature?

The Correction feature allows you to make edits to your listings before enforcement takes place. This gives you a chance to address potential policy issues without the need to take down and resubmit the listing.

I received a Correction alert—how much time do I have to make a Correction?

Correction timeframes vary by violation; check your Violation Ticket immediately to see how much time you have. Once that correction window expires, your only option will be to file an appeal.

What is the difference between a Correction and an Appeal?

Corrections happen before enforcement, giving you an opportunity to fix your content to comply with policy requirements. By choosing to make a Correction, you acknowledge that the original listing did not fully meet policy requirements.

Appeals happen after enforcement, where you formally dispute a violation or enforcement action. If you disagree that your listing violates platform policies, you may submit an Appeal after enforcement has been applied. This means the listing or content has already been removed or restricted. You are formally requesting a review of the violation decision or enforcement action.

Please note: Not all sellers have the Correction option available to them. If you are a seller who does, you will be made aware of it in the Violation Ticket.

What violations are eligible for Correction

?

Corrections are available for select, fixable issues. For example, improper use of intellectual property, missing product details, or other clear policy infractions that can be corrected on the listing. Serious or high‑risk violations are not eligible and are subject to the standard enforcement and appeal process.

What happens after I submit a Correction

?

After you submit a Correction, the system reviews the updated listing to confirm the changes meet policy. If the listing now complies, it stays active. If it still violates policy, enforcement actions may still be applied.

Can I appeal if my Correction

is rejected?

Yes. If your Correction is reviewed and found non‑compliant, you will be given the option to appeal the enforcement decision.

How does the Correction

process benefit sellers?

Corrections let you fix issues faster, reduce listing downtime, and learn about our policies from the Violation Message. This helps you improve compliance and lowers the chance of future enforcement.

Will Correction be available for all policies?

No. Correction is available only for a specific set of policies. We will continue evaluating more policy areas to determine whether to add them to the Correction feature.

Key Takeaways

• A Correction lets you fix listing issues before enforcement happens.
• The Correction window is a limited time to make edits; check your Violation Ticket for the deadline.
• If your Correction is approved, the violation is canceled.
• If your Correction fails, enforcement actions (like deactivation) may occur, but you can still appeal.