Dormant Accounts - What You Need To Do
Summary
- One-line takeaway: Accounts inactive 350 days become dormant and require identity re-verification.
- Core Value/Change: ① Dormant status starts after 350 days of no qualifying activity ② shop can’t receive orders ③ product visibility is reduced
- Actionable Steps: ① Log in and submit an appeal to restore access ② appeal is identity re-verification ③ review the identity verification article
- Key Timeline: ① reminders on days 350, 360, 370 ② after the third reminder, only 10 more days remain to appeal ③ Holiday Mode does not pause dormancy countdown
- Immediate next action: Log in before day 350 or enable Holiday Mode
Key Points:
- Your account may be marked dormant if there is no activity for 350 days. You will need to verify your identity to use TikTok Shop again.
When Will My Account Be Marked As Dormant?
This policy helps sellers understand the requirements for maintaining an active account and avoid service interruptions. We want you to grow your business with us. Your account may be marked as dormant if we do not detect any of the following activities for 350 days: This policy applies to all TikTok Shop sellers in the US.- Logging into Seller Center
- Uploading or editing a product listing
- Hosting a Livestream using your shop's official or marketing TikTok accounts, with shopping enabled
- Posting a video on your shop's official or marketing TikTok accounts, with shopping enabled
- Clicking "Ready to ship" on any order
- Responding to customer questions
What Happens If My Account Is Marked As Dormant?
If your account is marked as dormant:- You may not be able to receive any orders.
- Your products may have reduced visibility.
How to Restore Your Account
To restore your account, log in to your account and submit an appeal. Since you have been inactive for so long, the appeal may take the form of identity re-verification. Read our article, Verifying Your Identity: What You Need To Do, for more information.Will TikTok Shop Remind Me To Appeal My Dormant Status?
We will send you email reminders to log in and appeal:- First reminder on the 350th day after your last login
- Second reminder 10 days later, on the 360th day
- Third reminder another 10 days later, on the 370th day
How to Restore Your Account
How Can I Prevent My Shop From Becoming Dormant While I Am On A Break?
Turn on "Holiday mode". It pauses your shop without affecting the 350-day dormancy countdown.Best Practices to Prevent Dormancy
- Regularly log in to Seller Center.
- Use "Holiday mode" if you plan to take a break.