Affiliate orders page FAQs
AI Summary
The article explains the affiliate orders page: orders appear within minutes but may be delayed during major promotions; statuses include Pending, Settled, Not eligible, and Frozen. Starting April 15, 2025, commissions are typically paid on the 15th day after delivery, up to 31 days if seller settlement, disputes, refunds, or returns delay payout. Estimated commission may differ from actual earnings because refunds reduce commission, and fully refunded or canceled orders earn none.
Frequently asked questions about affiliate orders page.
During major promotions, we may need more time to process orders, which may cause delays. This won't affect your earnings and settlement period.
Commission = (Revenue - Refunds) * Commission RateIf an order is canceled or fully refunded, you will not receive any commission. Please keep in mind that customers have several days to return an item after receiving it. You can learn more by visiting our feature guide on affiliate commission.
Under the new rules, you will typically receive commissions on the 15th day after the order delivery date, up to 31 days after delivery.
For orders created after April 15, 2025, commission will be paid following the new rules. You may experience a temporary earnings dip for about half of the month post-change, but cash flow will normalize over time.
When are reports updated?
After a customer places an order, it usually takes a few minutes for the order to appear on the affiliate orders page.During major promotions, we may need more time to process orders, which may cause delays. This won't affect your earnings and settlement period.
What are the different order statuses?
- Pending: The order is still processing. You can withdraw your commission once the order is delivered and settled. Delivery time may vary depending on the shipping status.
- Settled: The order is complete, and you can withdraw your commission.
- Not eligible: The order has been canceled or refunded. No commission will be earned from these orders.
- Frozen: The order is subject to platform risk control. Please contact customer service for more details.
Why is the estimated commission different from the actual commission?
Orders may be returned or partially refunded. TikTok Shop calculates your actual commission using the following formula:Commission = (Revenue - Refunds) * Commission RateIf an order is canceled or fully refunded, you will not receive any commission. Please keep in mind that customers have several days to return an item after receiving it. You can learn more by visiting our feature guide on affiliate commission.
When will I receive my commission?
Starting April 15, 2025 (UTC+0), you will receive commissions based on the following rules:- You will typically receive commission on the 15th day after the order delivery date.
- Some orders may take longer due to the following reasons:
- Commissions are paid only after the seller's orders are settled. Therefore, if the seller's settlement period is longer, such as Delivery + 31 days, commissions will also be paid to you 31 days after delivery.
- Commissions can't be paid until the dispute, refund, or return requests are resolved.
- If your commissions are solely from local products, you can withdraw your earnings manually at any time. However, if you also earn commissions from cross-border products, all future commissions will be auto-withdrawn every Wednesday.
What is the impact of the creator settlement rule change effective April 15, 2025?
Prior to the change, you typically receive commissions within 15 days (which could be 1, 5, 8, or 15 days) after the order delivery date, up to 31 days after delivery.Under the new rules, you will typically receive commissions on the 15th day after the order delivery date, up to 31 days after delivery.
For orders created after April 15, 2025, commission will be paid following the new rules. You may experience a temporary earnings dip for about half of the month post-change, but cash flow will normalize over time.