[TikTok Shipping] How to Ship Orders

Both Standard Delivery and Collection by TikTok (CBT) services are subject to pickup weight and dimension limits. Please refer to the requirements below to avoid delivery disruptions. If the shipment exceeds the following weight or dimensional limits, please contact your AM for further assistance.
Standard Delivery

• Weight Limit: ≤ 150 lbs
• Dimension Limit: Longest side ≤ 108 inches; Longest side + 2 × (Width + Height) ≤ 130 inches

Collection by TikTok (CBT)

• Weight Limit: ≤ 50 lbs
• Dimension Limit: Longest side ≤ 60 cm / 23.62 inches; Sum of all three sides ≤ 150 cm / 59.06 inches

Preparation before Upgrade

Operation

The TikTok Shipping - Standard Delivery supports both drop-off and pick-up services. You can choose to drop off your packages at a logistics hub or continue using your existing pick-up service. Please prepare your packages in advance according to the specific requirements of the service provider and the selected service. There is no need to change your current shipping model.Within areas covered by CBT services, CBT carriers will provide door-to-door pick-up and will contact the warehouse in advance to schedule pick-up times and frequency. The warehouse must complete the sorting of CBT goods in advance and hand over the packages to the CBT pick-up personnel to ensure final delivery.
For detailed information on Standard Delivery and CBT service operations, please refer to Learn How to Boost Sales | TikTok Shop Academy | United States

System Configuration

1. [Warehouse Address Setting] Sellers need to maintain accurate and complete warehouse address information in the Seller Center and ensure that such information is consistent with the actual shipping address. Sellers shall be solely responsible for any losses, penalties, or other consequences resulting from any inconsistency between the warehouse address information maintained in the Seller Center and the actual shipping address.
2. [Inventory Setting] After registering for TikTok Shipping, the system will automatically enable the multi-warehouse configuration feature for your account. Please follow the One Product, Multiple Warehouses Configuration Guide to complete the multi-warehouse setup and ensure that orders are shipped from the correct warehouse. If only some warehouses are enrolled in TikTok Shipping, non-enrolled warehouses must still be accurately configured as well.

Free Shipping Settings

• 1. Unlock BFCM Potential: Set a $30 Free Shipping Threshold for All Products to Boost GMV!

2. Maximize BFCM Participation: Offer Free Shipping on Individual Products While Hiding Shipping Costs to Selling Cost to Protect Margins!After joining TikTok Shipping, you can still configure free shipping settings. Please follow the steps below to complete the free shipping setup:

1. Storewide Free Shipping

TikTok Shipping offers free shipping when the order amount exceeds a certain threshold (e.g. $30) to encourage customers to place larger orders.

Recommended: Increases average order value and simplifies configuration

1. Steps: Home > Orders > Shipping Settings > Overview>Edit
   

1. Move the circle on the shipping fee threshold bar to set the threshold amount > Save

Tip for Account Managers: Recommend a free shipping threshold based on the seller’s average order value. Encourage sellers to test different values (e.g., $29 vs. $39) to find the most effective option for boosting sales.

2. Set Free Shipping for Specific Products (Targeted Free Shipping Promotion)

Increase visibility and drive conversions by labeling best-selling products with “Free Shipping.”

Recommended: Bestsellers, high-conversion SKUs, clearance deals

Tip for Account Managers: Identify the seller’s top-converting or most popular products (see provided product list), and recommend offering free shipping on those items.

How to set free shipping for specific products?

1. Menu path: Home > Orders > Shipping Settings > Overview > Targeted Free Shipping Promotion
   
2. Basic information） > Specific products> Agree & Publish
3. How to hide shipping prices from selling price

Based on our internal A/B test, for sellers with AOV between $10 - $20, hiding shipping fee to selling price while providing free shipping could potentially increase GMV by 8%-11%. This is also exempted from campaign 30d lowest price policy

Recommended: want to provide free shipping for PIDs to achieve a higher GMV, while want to protect product margins.

1. Steps: Home > Products - >Manage Products - > Search for PIDs - > Edit
   

How to Ship Orders

After joining TikTok Shipping, you can ship using your ERP system or create orders through Seller Center. Please follow the steps below to complete the system setup:

Ship with Seller Center

Label Generation

[Single Label Generation]

1. Orders created after TikTok Shipping will be automatically allocated to the new service. You can easily generate shipping labels by clicking "Arrange Shipment".
   
2. If the package weight or dimensions need to be adjusted, you can edit them directly here.

Please make sure you maintain the correct product weight and dimension. After the parcel is handed over, the logistics service provider will measure the actual weight and dimensions of the shipment and may adjust the shipping fee accordingly. The platform reserves the right to recalculate and adjust the final shipping charges based on the verified actual weight and dimensions of the shipped items.

3. You can also select value-added services, such as shipping protection and signature service, based on your needs.

[Bulk Generation]

1. You can select up to 600 orders each time and click "Arrange shipment" at the bottom of the page to create shipments in bulk.
   
2. After editing the order information, click "Arrange shipment" to complete the order creation process.
   

Orders Created Before Upgrading TikTok ShippingOrders created before upgrading TikTok Shipping will remain under the original fulfillment method based on the shop type at the time of creation. These orders cannot be merged with TikTok Shipping orders in the same shipment.
Order Combine/SplitThe order combine and split functions remain unchanged. Orders will continue to follow the same combination and splitting rules and criteria as before, based on the guidelines below:

• How to combine multiple orders into a single package？
• Splitting Orders into Separate Packages

Order Combine/Split Shipping Service Assignment Rules:

• Orders can be combined even if they are initially assigned to different shipping services (e.g., OnTrac and USPS), as long as they meet the standard order combination criteria mentioned in the articles above.
• Once combined, the system will automatically assign the best available shipping service for the new combined order.
• Similarly, when an order is split, each resulting order may be assigned a different shipping service based on its individual attributes.

Ship with ERP/OMS

TikTok Shop API will provide your Enterprise Resource Planning (ERP)/Order Management System (OMS) with a public URL to retrieve the shipping label in PDF format. Simply make a few quick updates to develop the necessary automation to process the PDF and convert it into a format compatible with their specific printing equipment.
For Sellers Using TikTok Shipping via ERP/OMSIf your ERP system is listed in the "Eligible ERP List" below, it means the ERP has already completed system integration with the TikTok Shop. Please contact your ERP provider to learn how to configure the settings within the ERP user interface.
If your ERP system is not listed, please reach out to your provider promptly to coordinate with TikTok Shop for the required API integration or system upgrade.
For Sellers Using Seller Shipping or TikTok Shipping Not Integrated with TikTok Shop API.

1. Get the order information:

2. Check shipping options (automated for TikTok Shipping):

3. Create the shipment and shipping label:

4. Download the shipping label:

Eligible ERP/ISV List

Validate your setup in any other connected systems, such as your self-developed ERP/ISV. The following is a list of ERP/ISV systems that have been successfully integrated. We are actively working on expanding our ERP/ISV integrations and will update this list accordingly.
If your ERP/ISV system is not on the list, please contact your ERP provider promptly to coordinate with TikTok team for the necessary API integration or system upgrade.
ERP/WMS/OMS List

• ShipOut
• Shipfusion
• 领星ERP / LINGXING ERP
• 领星WMS / LINGXING WMS
• 店小秘Dianxiaomi / 4Seller ERP
• 易仓ERP / ECCANG ERP
• 易仓WMS / ECCANG WMS
• 聚水潭ERP / JST
• 易境通WMS / Yijingtong WMS
• Qianyi ERP
• YunWMS
• GERP
• 马帮 / Mabang
• 赛狐 / SellFox ERP
• 妙手 / Miaoshou
• 万疆ERP / Wangjiang
• 极风WMS / Jifeng
• 积加ERP / JiJia ERP
• 浩方ERP / Haofang
• 通途ERP / Tongtu
• 旺销王 / Wangxiaowang
• 旺店通 / Wangdiantong
• 普源 / Puyuan ERP
• 赛盒 / Saihe ERP
• 运去哪 / Yunquna ERP

Shipping App List:

When you use a Shipping App integrated with TikTok Shop to purchase a TikTok Shipping label, the total label cost includes: the TikTok Shipping rate and Shipping App Service Fee.

The Shipping App Service Fee only applies when you use certain ISV-integrated shipping apps. Before purchasing a label, the Shipping App will clearly display the total cost, which already includes this fee if applicable - so you will always know the full amount upfront.

• ShipStation
• AfterShip Shipping

Drop Shipping:

• CJ dropshipping
• Supliful
• Trendsi

For any ERPs not on the list, please share the integration instruction below to your ERP tech team to complete system integration: ERP/OMS/Shipping Apps: TikTok Shipping Labels (4PL)

FAQ

Shipping

1. Where do I print my TikTok Shipping labels?

Go to Seller Center → Order Management → Arrange Shipment

2. Do I still need to follow the shipping rules after using TikTok Shipping?

Yes, you are still required to ship the order within 2 business days to avoid impacting your LDR. If the package is not shipped on time, it will not be eligible for OTDR exemption.
Once the package is handed over and the pick-up scan is recorded, TikTok Shipping will take over responsibility for the rest of the logistics process. If the package is not delivered within 6 business days, it will not affect the seller’s OTDR score.
For detailed shipping and fulfillment rules, please refer to the Guide to On-Time Delivery Rate (OTDR)
For Standard Deliver orders, if there is no pick-up scan after handing the package over to the logistics provider, please contact your local logistics service provider to resolve the issue.

3. How do I ship after joining TikTok Shipping - Standard Delivery?

Keep doing what you’re doing!

4. Can I mix CBT packages with others when handing them to USPS or other couriers?

No, CBT packages must go to the CBT courier. Mixing them up can cause tracking issues, and these orders will not be covered by TikTok's service protection.

5. Why do I need to give the package to the right carrier?

Our shipping service uses different carriers like USPS, FedEx and others, which can sometimes cause confusion about which carrier to hand the package to. It’s important to give the package to the carrier shown on the label so it gets delivered on time.
If you give it to the wrong carrier, the package could be delayed, lost, or you might get extra fees. Always double check the label before handing it over.

6. Can CBT carriers pick up non-CBT packages?

No, CBT carriers only handle CBT orders.Parcels not associated with CBT will not be processed by CBT carriers and will be subject to periodic disposal.
Such parcels are also not covered by TikTok Shipping’s service protection.

7. What should I do if the warehouse says the CBT carrier didn’t come to pick up the goods, or if there’s no tracking record after pickup?

Pickup delays can occur for various reasons. CBT carriers will arrive on time as scheduled after confirming the pickup time and frequency with the warehouse. If a delay occurs, please follow the steps below to verify and handle the issue:

1. Confirm the order type:

2. Confirm the Warehouse Shipping Status

3. Contact the Pick-Up Staff

4. Report Other Issues

If you encounter any other issues that cannot be resolved, please promptly contact official customer support through a ticket.

• If the warehouse reports that packing has been completed, please provide photos as proof of the completed packing.
• If the warehouse reports that the goods have been picked up but not yet checked in, please provide proof of handover.

8. The warehouse mistakenly shipped TikTok Shipping orders offline via self-fulfillment due to unfamiliarity with the process. What should you do?

If your warehouse has mistakenly fulfilled TikTok Shipping orders through offline self-fulfillment, please follow the steps below:

1. Contact the relevant warehouse immediately to stop fulfilling TikTok Shipping orders via self-fulfillment.
2. Ensure that all remaining unshipped orders are fulfilled according to the standard TikTok Shipping fulfillment process.
3. Note: If the warehouse does not have available inventory for the affected products, please cancel the orders promptly to avoid overdue fulfillment risks.

1. Before activating TikTok Shipping services, you must complete the required system setup and correctly configure inventory according to the “Multi-Warehouse Inventory Configuration Guide” . You should also ensure clear communication with their warehouse partners.
2. You are responsible for ensuring the accuracy of all system configurations, product mappings, and warehouse fulfillment processes.

1. If you shipped TikTok Shipping orders via seller shipping, please contact your customers promptly and request order cancellation.

1. Immediately stop the incorrect fulfillment method
2. Complete inventory setup and strengthen warehouse communication
3. Handle orders that were mistakenly shipped offline

Please note:

• If an order remains in the “Awaiting Pickup” status for more than 7 business days after being placed, it may be canceled automatically by the platform or the customer.

You will bear any loss or cancellation caused by miscommunication with warehouses or incorrect system configurations.

1. If you wish to apply for an exemption for the mistakenly shipped orders mentioned above, please contact the TikTok Customer Support team to submit your request.
2. For other special cases, please reach out to your Account Manager (AM), who can assist in coordinating with the logistics team for help.

4. Apply for exemption (if applicable)

Order Management

1. How can I track my package after it’s shipped?

Once you print the label in Seller Center using TikTok Shipping, the tracking information is automatically uploaded. Shipping status will be updated in real time, so you can easily follow your order’s progress.

2. How do I split or combine orders?

• To split an order into multiple packages, please refer to: Splitting Orders into Separate Packages.
• To combine multiple orders into one shipment, please refer to: How to combine multiple orders into a single package

3. Can I choose my own carrier?

No, we will automatically assign the most cost-effective and reliable carrier for your package.

4. Can I change the warehouse after printing the shipping label?

No. Once an order is created using TikTok Shipping, the selected warehouse is fixed and cannot be changed.

5. Can I set my own shipping fees for buyers?

If sellers wish to create a customized shipping template after joining the TikTok Shipping service, please refer to:How to Update Shipping Template in TikTok Shipping