How to repurchase a shipping label

If you need to update package details or purchase a new shipping label after the original label has been created, you may be able to repurchase the shipping label in Seller Center.
When you repurchase a shipping label, the original label is cancelled and replaced with a new shipping label for the package.

Who can repurchase shipping labels?

Shipping label repurchase is available only to eligible sellers who purchase shipping labels through TikTok Shop.
You can repurchase a shipping label only when:

• The order is in Awaiting collection status and the label has not been used.
• You have not already purchased an additional label for the same package.

Only one additional label can be purchased for each eligible package.

• The quota for label repurchase is 1% of the monthly volume.

Before you repurchase a label

Please note the following before repurchasing a shipping label:

• Once you confirm the label repurchase, the original label will be cancelled and can no longer be used to ship the package.
  • If the original label cannot be cancelled (due to carrier limitation), then you cannot continue with the repurchase.
• A new shipping fee and shipping route may be generated based on the latest package information and available carrier services.
• If no eligible shipping route is available, you will not be able to complete the label repurchase.
• Once the new label is purchased, the existing tracking number will be replaced with the new tracking number.
• Repurchasing a label does not update the order status or reset delivery performance calculations, including Late Dispatch Rate (LDR) and On-Time Delivery Rate (OTDR).

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How to repurchase a shipping label

1. Go to Seller Center.
2. Navigate to the order that needs a new shipping label.
3. Select Repurchase shipping label for the eligible package.
4. Review or update the package information, such as package weight and dimensions. You may also add available value-added services for the new shipping label, such as insurance or signature confirmation.
5. Review the new shipping service and shipping fee.
6. Purchase and print the new shipping label.

After the new label is successfully purchased, use the new label to ship the package. The new tracking number will replace the original tracking number.

Repurchasing a label for multi-package orders

For orders with multiple packages, label repurchase is completed at the package level.
If you need to repurchase labels for multiple packages, select and repurchase the label for each package separately.

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Splitting packages before repurchasing a label

In some cases, you may need to split items into different packages before purchasing a new label.
You may be able to:

• Split one order into multiple packages.
• Update the weight and dimensions for each package.
• Purchase a new label based on the updated package details.

After the package split is completed, the updated packages will be shown in the label purchase flow.

What to do if label repurchase fails

Label repurchase may fail if:

• The original label cannot be cancelled.
• The original label is cancelled, but the new label purchase fails.
• No eligible shipping route is available based on the updated package information.

If the issue can be resolved by trying again, select Retry to return to the label purchase flow. Before trying again, you may review and update the package information.
If you still need help, contact Seller Support for troubleshooting.
If trying again won’t resolve the issue, follow the error message shown in Seller Center.

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FAQ

Can I repurchase more than one additional label?

No. Only one additional label can be purchased for each eligible package.

Can I repurchase a label after the package has been collected?

No. Label repurchase is only available for eligible orders in Awaiting collection status, before the shipment has been collected by the shipping provider.

Will the tracking number change?

Yes. Once the new label is successfully purchased, the original tracking number will be replaced with the new tracking number.

Why can’t I repurchase a label?

You may not be able to repurchase a label if the order or package is not eligible, the original label cannot be cancelled, you have already purchased an additional label for the same package, or no eligible shipping route is available.

Will I be charged for the original unused label?

No. If the original label is cancelled and has not been used, you will not be charged for that label. You will only be charged for the new label after the shipment is in transit.