UPS Order Processing: Warehouse Operations SOP
AI Summary
TikTok Shipping for Standard Delivery and CBT requires sellers to follow TikTok Shop packing and labeling rules, including hazmat policies, and hand UPS Ground Saver parcels to UPS, not USPS. Sellers can arrange UPS pickup with a new or existing UPS account online or by phone, or drop off packages at a nearby UPS location after getting labels from TikTok Shop. Pickup fees exclude the fuel surcharge; drop-off is recommended at 50 packages max per visit.
The content below applies to TikTok Shipping - Standard Delivery and Collection by TikTok (CBT)
On this page:Before shipping via TikTok Shipping, you must strictly adhere to warehouse packing and shipping standards; please refer to the <How to Fulfill Orders from a Seller Warehouse> for details.
Packing & Labeling
- Proper labeling and packing for shipment: Please ensure all packages are correctly labeled with shipping labels and comply with TikTok Shop’s best-practice requirements for order packaging (click here to view). Please also refer to UPS’s related instructions (click here to view).
- Hazmat & Dangerous Goods: Please comply with the relevant TikTok Shop and UPS policies (as outlined below).
- Please continue to follow TikTok Shop’s labeling requirements for hazardous materials. Click here to view the guide for printing hazardous-material labels, handling split orders, and reviewing FAQs.
- For more information about hazardous-material policies, click here to view our detailed guide.
- For guidance on listing hazardous materials on TikTok Shop, click here to view our detailed guide.
- Click here to view UPS’s related policy.
- UPS Ground Saver packages must be handed over to UPS, not USPS, even if a USPS tracking number appears at the bottom of the label.
Label Samples | |
Ground Saver |  |
| Ground |  |
Pickup Process
- Have your packages ready on time: Place packages in an easy-to-access pickup location to ensure a quick handoff.
- If you are already using UPS pickup services, you may hand over TikTok Shop order packages together with your existing packages to UPS.
- Confirm whether you already have a UPS account
- If you do not have a UPS account, the seller must first register for a UPS account on the official website.
- If you already have a UPS account: the seller may use the existing account directly to schedule a pickup.
- Methods for requesting UPS pickup
- Schedule a pickup online: Log in to your account on the UPS official website and complete the pickup appointment by following the relevant instructions.
- Schedule a pickup by phone: Call UPS customer service at 1-800-PICK-UPS (1-800-742-5877) to make an appointment.
- Pickup fees: Please refer to the table below and the appendix notes for pickup charges.
- Pickup fees from Monday to Friday
- Pickup fees from Monday to Friday
- Pickup fees for Saturday
- Additional Notes
- The above prices do not include the fuel surcharge. The fuel surcharge must be calculated separately.
Drop-off Process
- Sellers must request shipping labels from TikTok Shop.
- Sellers can use this link to find the nearest UPS pickup and drop-off location and select a suitable drop-off point.
- It is recommended that no more than 50 packages be dropped off at a time.
- All packages must be properly packed and labeled correctly.