Tiktok Shop Academy

LIVE Moderator

09/11/2025

Livestream Content

Summary

  • One-line takeaway: LIVE Moderator lets hosts delegate comments and product management during livestreams.
  • Core Value/Change: ① Available to sellers and creators ② Moderator uses a separate account on another phone ③ Helps hosts move freely while staying live
  • Thresholds & Requirements: ① Host and moderator must be in the same country ② Friends can be added mutually, or viewers added in-room ③ App version 25.4 required
  • Actionable Steps: ① Add a moderator via friends or live viewer seat ② Go to moderator list and edit permissions ③ Moderator enters LIVE room to add/pin/delete/adjust products
  • Immediate next action: Update app and add a moderator

Who can use this feature？

The LIVE moderator feature is available to all e-commerce livestreaming hosts, including sellers and creators. A moderator is a separate account from the Host, and is added as a moderator by the Host.
Note: The location of both accounts must be in the same country.

What is a Moderator?

A moderator is like the host's assistant during the Livestream and can help with managing comments, users and products during the livestream. The moderator can do this from their own phone.

Why should I use a Moderator?

One Livestream, two smart phones: When the host uses their smartphone to go LIVE, they have to use their front camera to manage comments and products while they are Live. However, the front camera has low pixels and severely limits the host's range of movement. Moderators can help solve this problem by helping you manage comments and pin products on your behalf.

How to set up and manage Moderator?

There are 2 types of users that can be added as Moderators【Method 1：Add Friends as moderator】Users and Host must follower each other (users who follow each other are considered "friends")【Method 2：Add LIVE viewer as moderator】Host can directly add a viewer seat moderator in the live room.imageimage
How to manage Moderator permissions?Enter the moderator list page -> select the moderator you want to edit permissions -> click "Manage" to enter the permissions management interfaceimageimage

How can Moderator help the host to Add/Pin/adjust/delete products?

How can Moderator help the host to Add/Pin/adjust/delete products?The moderator enters the LIVE room of the host > Open the shopping bag in the lower left corner > Add/Pin/adjust/delete productsAdd product（Note：Moderator cannot add products from Affiliate）Pin/UnpinDeleteAdjust rank
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What can the Moderator do to help the host?

Non-e-commerce featureMuteManage the list of muted users in the live room
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BlockManage the list of block users in the live room
Comment MangementManaged LIVE comment
E-commerce featureProduct managementAdd product（Note：Moderator cannot add products from Affiliate）Pin/UnpinDeleteAdjust rank
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FAQ

  1. Can't use the moderator mode?
Please make sure your account is correctly added as moderator first
Please make sure the app version has been updated to TikTok App 25.4
Please make sure that the location of the host account and the moderator account is the same region
  1. How many accounts can a host account add as his or her moderator account?
200
  1. How many host accounts can a moderator account be tied to?
No limit
  1. The moderator account can manage the host's LIVE shopping cart, does the moderator account need to have e-commerce access?
No, as long as the host account has e-commerce access
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