Signature Confirmation for High-Risk Orders
AI Summary
TikTok Shipping now recommends Signature Confirmation for certain high-risk orders shipped with UPS/USPS under Standard Delivery. Sellers can add Signature Required or Adult Signature Required when buying labels in Seller Center, see the fee at purchase, and buyers are automatically notified and can track the signature requirement. If a carrier doesn’t support it, the platform alerts you; after delivery, sellers can verify the recipient signature in Seller Center.
The content below applies to Legacy TikTok Shipping. For more information about the upgraded TikTok Shipping service, please refer to: Overview of Upgraded TikTok ShippingPlease note: Signature Confirmation is available under the TikTok Shipping - Standard Delivery service at this time.
As a valued seller, making sure your shipments arrive at their intended location safely is our highest priority. To further this goal, we are introducing a signature confirmation service for orders shipped with UPS & USPS, improving delivery security and continuing to build trust with merchants and buyers.
TikTok is now offering a 'Signature Confirmation' recommendation for certain high-risk orders, including those at a greater risk of being reported as 'not received' or 'lost.' You will be able to view this recommendation within the Seller Center and can purchase 'Signature Confirmation' at the time of shipping label purchase.
Choosing the Right Service
Post-Purchase Details
As a valued seller, making sure your shipments arrive at their intended location safely is our highest priority. To further this goal, we are introducing a signature confirmation service for orders shipped with UPS & USPS, improving delivery security and continuing to build trust with merchants and buyers.
TikTok is now offering a 'Signature Confirmation' recommendation for certain high-risk orders, including those at a greater risk of being reported as 'not received' or 'lost.' You will be able to view this recommendation within the Seller Center and can purchase 'Signature Confirmation' at the time of shipping label purchase.
Choosing the Right Service
- Signature Required Service: Select this option during label purchase to inform the buyer of the added security measure, requiring the recipient's signature upon delivery.
- Adult Signature Service: Recommended for age-restricted items, the carrier will ask for an adult recipient’s signature to make sure the package is delivered to someone who is at least 21 years old.
- Prompt for Signature: Our system suggests adding a signature for certain high-risk orders.
- Automated Buyer Notification: Customers are automatically notified when their order requires a signature
- Reliable Tracking: Signature requirements are displayed in tracking details, assuring you and your customers are on the same page. Post-delivery, sellers can verify the recipient's signature in Seller Center.
- Reminder System: When buying shipping labels with TikTok Shipping, you'll get a recommendation to purchase a signature service on certain high-risk orders.
- Service Options: You can skip, choose Signature Required or opt for Adult Signature Required during purchase..
- Error Prevention: If the shipping provider selected doesn't support signature confirmation, our platform will notify you.
Post-Purchase Details- Agreement Notification: You will receive a confirmation prompt when adding signature services for the first time.
- Signature Service Fee Information: The fee for the signature service will be displayed upon adding this option during label purchase.
- Buyer's Tracking Access: Customers can view 'Signature Required' status by checking their order's tracking details.
- Sellers can verify signature receipt through the Seller Center.