Order Packaging Requirements
TikTok Shop and its logistics service providers, such as Fulfilled by TikTok, are not be responsible for losses, damage, customer complaints, chargebacks, or other after-sale issues caused by improper packaging, labeling, or product preparation.
As required by the Fulfillment Policy, sellers must comply with requirements found in this document when fulfilling physical products on our platform. Packaging that does not meet applicable requirements may contribute to customer complaints, after-sale disputes, chargebacks, product or shop enforcement, or package rejection by the LSP.
Packaging Requirements
Sellers using Seller Shipping, Collections by TikTok (CBT), or TikTok Shipping are responsible for packing and labeling products securely and in accordance with applicable laws and regulations. Sellers using Fulfilled by TikTok (FBT) are not subject to these packaging requirements.- Sellers must choose the right size and type of packaging for their products. Sellers must choose a carton size that ensures minimal space is left over after products are placed inside it.
- Sellers must provide enough protection to the product to avoid the risk of damage during shipping.
- Sellers must use proper packaging and insulation to maintain optimal temperatures during shipping.
- Packages containing perishable goods must be clearly labeled to indicate their contents and handling instructions.
- In the case of special packaging requirements for liquids and sharp items (such as cutlery, breakables, fragile, perishables, textiles, hazardous materials, batteries, and other similar items), sellers must follow the instructions of their LSP.
- Sellers must pack their products in cartons if their preferred alternative packing option provides lesser protection, or when ordered by their Logistics Service Provider (LSP).
- Sellers must ensure that cartons are taped and sealed properly to avoid loss or damage to the product while in transit.
- Sellers may not use loose-fill of any kind, such as Styrofoam peanuts or shredded paper as dunnage.
- Sellers must ensure that the cartons and packing materials (such as dunnage—filler material used to protect goods — or void fill) used offer sufficient protection for the products while in transit. The use of inappropriate packaging materials may result in customer rejections and chargebacks.
- Sellers may not bundle multiple cartons together using bagging, elastic, tape, or extra straps.
- Sellers must avoid using large staple pins or nylon fiber-based tapes as they are a potential safety hazard.
- All dangerous goods or hazardous material products must use corrugate/cardboard for the outermost packaging.
All after-sale concerns raised by customers due to missing products, damaged products, damaged packages, defective products, wrong products, or similar issues will be resolved according to the applicable after-sales dispute escalation requirements. See Requirements for Aftersales Dispute Escalations for more information.
If a seller needs to support a claim or dispute involving damaged, missing, wrong, defective, or incomplete products, the seller may need to provide photo or video evidence showing that the product was packaged correctly before handoff to the carrier. See Customer Order Cancellation, Return, and Refund Policy for more information.Third-Party Fulfillment Providers
Sellers using third-party fulfillment providers remain responsible for ensuring their products are packed and shipped in compliance with TikTok Shop requirements, Logistics Service Provider (LSP) requirements, and applicable laws and regulations.- Sellers may use third-party fulfillment providers to pack and ship their items, provided they maintain ownership of the inventory.
- Sellers must comply with packaging requirements set by their LSP, including special requirements for liquids, sharp items, breakables, fragile items, perishables, textiles, hazardous materials, batteries, and other similar items.
- See Dangerous Goods Requirements for TikTok Shop policy on hazardous materials.
- Sellers must only ship products that are permitted by their LSP and must check the LSP's latest terms, conditions, and policies before shipping.
Prohibited Packing Practices
- Do not purchase products from another online retailer and have the order shipped directly to a TikTok Shop customer.
- Do not include any product that was not purchased by the customer in the package sent to the customer.
- Do not enclose messages asking for or incentivizing positive customer reviews.
- Do not include products, inserts, content, or materials intended to draw or incentivize positive reviews from a customer.
- Do not include unauthorized marketing or promotional materials, such as pamphlets, display materials, price tags, irrelevant stickers, or other unrelated materials.
- Do not use loose-fill materials, such as Styrofoam peanuts or shredded paper, where prohibited by the applicable US requirement.
- Do not bundle multiple cartons together using bagging, elastic, tape, or extra straps where this creates handling, scanning, or package integrity risk.
- Do not use large staple pins or nylon fiber-based tapes if they may create a safety hazard.
- Pesticides or pesticide devices may not be sold in anything other than the original packaging.
- All dangerous goods and hazardous materials must use corrugated (cardboard) for the outermost packaging.
Packaging Standard
Sellers must apply the packaging requirements that match the product's category, condition, size, weight, and shipping risk. If a product fits more than one category, sellers should follow the stricter packaging standard.
Standard Items
Bulky and Irregular Shaped Items
Packaging Materials
Packaging type | Purpose | Requirement | Examples | Visual example |
Cushion | Provides protection against shock, vibration, compression, scratches, and impact during transportation and handling. | The product should be fully wrapped. If bubble wrap is used, use enough layers to protect the item from impact; the Singapore baseline references at least 2–3 layers. | Bubble wrap, bubble column, EPE foam, sheet foam. | |
Divider or filler | Prevents product movement and contact between different products inside the package. | The external package should remain firm when pressed by hand. When shaken, the package should not produce noticeable sounds from loose movement inside. | Corrugated paper, air pillows, whole sheets of paper, sheet foam, bubble wrap. Avoid loose-fill materials if prohibited by the applicable US requirement. | |
Waterproof mailer | Protects products from water exposure, light surface damage, or scratches. | The product should be completely covered with no tears, gaps, or openings. | Polymailer, bubble mailer. | |
Carton box | Protects products from external impacts, deformation, and scratches. Provides a uniform shape for safer handling and stackability. | The carton must be the correct size for the product, leave minimal excess space, and be fully taped and sealed. Sellers must ensure cartons and packing materials provide sufficient protection during transit. | Carton box with H-taping or cross-taping. | |
Wooden crate | Provides added protection against shocks, compression, scratches, and handling damage for large or high-risk items. | The crate should fully enclose the item and be securely fastened with nails, screws, clamps, or other appropriate fasteners. | Wooden crate. | |
Box-in-box | Reduces leakage, compression damage, scratches, and contamination risk by placing the product or inner package inside an additional sealed carton. | Both the internal box and external carton box should be fully sealed. | Inner box plus outer carton with H-taping or cross-taping. | |
Fragile label | Informs the carrier or LSP that the package contains fragile items. | The fragile label should be clearly visible on three sides of the parcel. | Fragile sticker or equivalent LSP-approved label. | |
Upright sticker | Informs the carrier or LSP of the correct direction to place or handle the parcel. | The upright label should be clearly visible on three sides of the parcel. | Upright sticker or equivalent LSP-approved label. |