New Manage Orders Page Launch!
AI Summary
The Manage Orders page is being redesigned to simplify order handling, with a pilot on July 5 for selected sellers and rollout to all US sellers on July 18. Key changes include a Pending Action board for 6 abnormal order scenarios, multi-parameter search, integrated cancellation handling, bulk fulfillment, easier access to shipping labels and buyer contact, and an optional card view. For seller-shipped orders, check cancellation requests before shipping.
To make your order processing easier, TikTok Shop has upgraded our Manage Orders page. This redesign provides a more streamlined experience, letting you focus on your core operations.
The platform will launch as a pilot for selected sellers on July 5th and for all US sellers on July 18th.
What’s changed on the Manage Orders page?
When you click for all, the system will select the orders of the current page by default. If you want to select more orders to finish shipping in bulk, you can choose "Select XX orders in the list".
Pro Tip: As items sell during your LIVE, organize them into separate areas or bins by shoppers' usernames. This can help you quickly locate the correct items purchased by the same shopper to speed up packing and shipping.
The platform will launch as a pilot for selected sellers on July 5th and for all US sellers on July 18th.
- We’ve added a Pending Action board that actively identifies 6 types of abnormal order statuses, reminds you to take corrective measures, and helps you efficiently manage abnormalities.
| Sr | Pending Action | Description |
| 1 | To ship within 24 hours | Orders that will exceed Dispatch SLA (SLA 3BD) within 24 hours. |
| 2 | To be cancelled within 24 hours | Orders that will exceed SLA auto-cancellation within 24 hours. |
| 3 | Abnormal delivery | Orders for which package label creation or printing have failed. |
| 4 | Buyer cancellation | Orders with cancellation requests that need to be reviewed as soon as possible. |
| 5 | Buyer return and refund | Orders with return or refund requests that need to be reviewed as soon as possible. |
| 6 | Shipment overdue | Orders that have already exceeded Dispatch SLA（3BD）. |
- Searching for your orders is simpler and more customizable.
- You can search for up to 100 different order IDs, tracking numbers, product IDs, and SKUs in one search bar at the same time. Just separate your parameters using commas and quotation marks (",").
- You can search for up to 100 different order IDs, tracking numbers, product IDs, and SKUs in one search bar at the same time. Just separate your parameters using commas and quotation marks (",").
- You can also filter by other parameters. Just click Filter, and then click Apply after you’ve made your selections.
- In the previous version of the Seller Center, Manage Cancellation was a separate page, but now you can manage cancellation requests in the convenient Manage Orders module
- The Manage Orders page now lets you bulk-select orders and directly finish fulfillment. See more details about the new order processing steps for 4PL/3PL orders at these links (New feature):
Pro Tip: As items sell during your LIVE, organize them into separate areas or bins by shoppers' usernames. This can help you quickly locate the correct items purchased by the same shopper to speed up packing and shipping. - We’ve also added easy access to shipping labels, which will lead you to printing history. Click the link below for more details about these new functions.
- When you click the drop-down button, you can see the new entry of Contact buyer.
- If you still prefer the previous view of the order list, you can choose to change "View Mode", just click "..." and click "Card view".
