New Shipping Label Page Launch!

TikTok Shop has a new page just for your shipping label information. The new Shipping Labels page clearly shows your printing results and makes it easy to directly handle any issues, saving you a lot of time during fulfillment.
The platform will launch as a pilot for selected sellers on July 5th and for all US sellers on July 18th.How to print your orders on TikTok Shop?Once you’ve created and purchased shipping labels for your Shipped by Platform orders, follow these steps:

1. Check the results of your shipping label purchases and select options for printing your labels.

After submitting the purchase request for your labels, you can check whether they were successfully purchased or if the purchase failed. Choose the size, format, and layout of your shipping labels before printing them out. You can also choose whether to include a packing slip.

• What if my label is rejected?

To create a shipping label, TikTok Shop must confirm the shipping information with the carrier. If the system verifies the shipping information, the labels are generated, but if we receive an error code from the carrier, we are unable to complete the creation of the labels.
If we receive an error code, a "Label rejected" notice will be displayed for that order at the bottom of the page. Don't panic! The platform will show the reason for the error code and suggest ways to fix the problem. Once you’ve resolved the issue, you can click Recreate Label to continue the process.

• Types of Errors

Different types of errors may cause your shipping labels to be rejected. These include:

• An issue with the buyer’s address
• An oversized product
• An order failure with the shipping provider

Depending on what caused the rejection, issues can often be solved in just a few steps or, for more serious problems, you can contact the TikTok Shop customer service team to get more information on why the label was rejected.

2. Printing labels for batch orders

Once you’ve clicked Print Shipping Labels, the Printing Result window will open. From here, you can go back to Manage Orders to continue shipping and printing for your next batch of orders or choose to view the shipping labels of the current orders.

• What if my printing fails?

When printing a shipping label and packing slip, any failing results will be displayed in the Printing Result window, which lets you identify the errors by showing order IDs alongside the reasons for their failure. You can try again by clicking Reprint Failed Packages or using View Shipping Labels for more details.

3. Recreate or reprint on the Shipping Labels page

Once you successfully address any issues with your failed labels and are ready to recreate or reprint them, you can do so on the Shipping Labels page, which supports bulk processing.

4. Check your printing history （Old）

• On the Shipping Labels page, you can check detailed package information and the status of your labels for each order. If you click View History, you can also see the full order label records, from creation to printing.
  
  
• Click Printing History to check and download PDFs of particular batch labels.