Tiktok Shop Academy

Warehouse and Shipping Setup

10/23/2025

Registration & Onboarding

Summary

What are the key steps for setting up warehouse and shipping options on TikTok Shop?

  • Sellers must set up warehouse addresses (pickup and return) in Seller Center under Orders > Shipping Settings > Delivery Settings, entering details like warehouse name, contact, phone, and address, with USPS address verification provided.
  • Shipping options default to TikTok Shipping for new US sellers; Seller Shipping requires completing a shipping fee template before product upload; addresses can be updated later if unsure.

What are the differences between TikTok Shipping, Seller Shipping, and Fulfilled by TikTok (FBT) options?

  • TikTok Shipping auto-assigns carriers (USPS, UPS, FedEx), auto-updates tracking, and TikTok handles logistics issues; sellers pay standard shipping costs and manage orders within 3 business days.
  • Seller Shipping lets sellers choose carriers and rates, purchase labels, handle tracking updates (one edit allowed), and manage customer service; sellers pay return-to-sender costs and handle logistics issues.
  • FBT is invite-only, uses TikTok warehouses, offers free shipping for most customers, and TikTok manages dispatch within 1 business day and customer service.

How does TikTok Shop handle logistics issues and returns across different shipping methods?

  • For TikTok Shipping, TikTok pays return-to-sender costs and manages some logistics issues; sellers file claims for lost/damaged items with carriers or TikTok depending on carrier.
  • Seller Shipping requires sellers to pay return-to-sender costs and handle all logistics issues and customer service directly.
  • FBT covers return-to-sender costs and TikTok manages returns and refunds with some seller involvement.

What are the implications for sellers when choosing a shipping method on TikTok Shop?

  • TikTok Shipping simplifies logistics with auto carrier assignment and TikTok handling customer service but limits seller control over carriers and shipping rates.
  • Seller Shipping offers more control over carriers and rates but increases seller responsibility for label purchase, tracking, returns, and customer service.
  • FBT offers fastest dispatch and full TikTok management but requires invitation and integration with supported platforms.
TikTok Shop simplifies the shipping process by automatically assigning TikTok Shipping as the default option during account setup.

1. Setting Up Your Warehouse

You need to set up the correct warehouse or pickup address. When you choose courier pickup services, TikTok Shop retrieves this address to schedule courier pickup.
  1. From your TikTok Shop Seller Center, click Orders > Shipping Settings > Delivery Settings
Screenshot 2025-09-25 at 12.53.30 PM.png
  1. From the Delivery Settings Page, click Set up.
  2. Set up your pickup warehouse and return warehouse address.
  3. Enter or update your warehouse details:
    • Warehouse Name
    • Contact Person
    • Phone
    • Address
  4. Click Submit.
Notes:
  • You can set up one warehouse or enable multi-warehouse mode and set a default warehouse.
  • The system verifies your address for USPS compatibility. If it’s invalid, hints will be provided to modify it.

    2. Setting Up Shipping Options

    Setup Instructions

    Go to Seller Center → My Account → Account Settings → Warehouse Settings.
    Default for new US sellers: TikTok Shipping.
    If you want Seller Shipping, you must: Complete the shipping fee template before uploading products.
    If unsure of your warehouse address, use your business or residential address (you can update it later).

    Overview of Shipping Options

    CategoryTikTok Shipping (Default)Seller ShippingFulfilled by TikTok (FBT)
    Setup / EnrollmentDefault for all new sellers; setup in Seller Center
    		Enable in Seller Center
    		Invite-only
    If you are interested in FBT, you can find more information and sign up details on TikTok Shop
    IntegrationsShopify: yesWooCommerce: noChannel Advisor: noShopify: yesWooCommerce: yesChannel Advisor: yesNo integrations
    Inventory StorageSeller
    		Seller
    		TikTok warehouse
    Carrier SelectionTikTok auto-assigns based on buyer’s choice & seller’s rules; seller can override (pays cost difference)
    Eligible carriers: USPS, UPS, Fedex*    		Seller chooses carriers/rates
    Eligible carriers    		TikTok decides (based on warehouse rate cards)
    Shipping LabelsPurchased through TikTok in Seller Center (USPS, UPS, FedEx rates)
    		Purchased by seller
    		Provided by TikTok
    Dispatch SLA3 business days
    		3 business days
    		1 business day
    Splitting / Combining OrdersSeller manually handles before label printing (liable for extra cost)
    		Seller manually handles (liable for extra cost)
    		TikTok warehouse decides
    Tracking UploadTikTok auto-updates
    		Seller (1 edit only; USPS manifest option available)
    		TikTok auto-updates
    Return to Sender (RTS) CostTikTok pays
    		Seller pays
    		TikTok pays
    Returns / Refunds Mgmt.Mix: Seller + TikTok (some scenarios)
    		Seller approves/rejects
    		Mix: TikTok + Seller
    Compensation for Logistics IssuesEligible:
    • DNR → file with TikTok
    • Lost/Damaged → USPS/UPS file with carrier, FedEx file with TikTok
    		Not eligible
    		Eligible (sometimes auto-issued; otherwise file with TikTok)
    Shipping Discounts / Free ShippingTikTok promos + free shipping for most customers
    		N/A
    		Free shipping for most customers
    Customer Service (Logistics Issues)TikTok handles
    		Seller handles
    		TikTok handles
    *subject to change or limitations

    FAQs

    How do I create Shipping Templates?
    • Go to Seller Center > Orders > Shipping settings > Delivery settings > Shipping Templates.
    • Click Create New Template, fill in required fields, and click Submit.
    • Ensure shipping fees align with TikTok Shop's recommendations to avoid restrictions.
    More Information HERE
    How do I switch between Seller Shipping and TikTok Shipping?
    You can go to your Shipping Options page and switch services. Please note: this will only impact future orders placed after the switch.
    I would like to ship by myself using my own Shipping Labels. Can I just not use TikTok Shipping?
    Yes, you can go to your Shipping Options page and switch services. Please note: this will only impact future orders placed after the switch.
    How do I arrange a pickup or dropoff to the carrier?
    Our TikTok Shipping Providers support both Drop-off and Pick-up. Learn more here at Scheduling a Pickup or Dropoff.
    PreviousLive Acceleration MasterclassNext How to Prepare TikTok Shop Campaigns?

    You may also be interested in