Purpose and Scope

Our TikTok Shop Fraudulent Order Policy ("the Policy") details what qualifies as prohibited fraudulent order activities on TikTok Shop. This policy supplements TikTok's Community Guidelines and our Seller Terms of Service (collectively, "TikTok Terms").
This policy applies to all sellers who sell products in the US.
In addition to this TikTok Shop Fraudulent Order Control Policy, all sellers must also be in accordance with our TikTok Shop Customer Order Shipping Policy.This policy is updated periodically. Sellers must check this page regularly to ensure compliance with our current policy.
This policy is not intended as legal advice. For any questions regarding US laws and regulations, we encourage all users to seek independent legal advice.

Prohibited Fraudulent Order Behaviors

All fraudulent order behaviors are prohibited on TikTok Shop. These behaviors include, but are not limited to any violation of our TikTok Shop Customer Order Shipping Policy and TikTok Shop Fulfillment Policy, as well any as the following.

Malicious Orders

A malicious order refers to any order of an item or a service on TikTok Shop that is not made by a legitimate customer. Malicious orders can be placed for a variety of reasons, such as increasing sales performance (for example, faking order counts, shop ratings, product reviews, etc.).

Items that do not match the listing description

Sellers must deliver products as described in their product listings. Items received by customers cannot be significantly different from the product's listing details or images. This behavior includes but is not limited to the following behaviors:

• The item received by the customer is a different color, model, version, or size.
• Item parts are missing or an empty package is received by the customer.
• A seller uses their official shop creator account to promote a product from their official shop that is significantly not as described.

Diverting Traffic

Diverting traffic occurs when sellers or creators attempt to redirect traffic off of TikTok Shop for any reason, such as seeking payments and transactions offline or using a third-party platform. Diverting traffic includes, but is not limited to:

• Sharing personal contact details with the intent to process offline transactions
• Making offers to buy or sell products off of the TikTok Shop platform

Compliance

Compliance with TikTok Shop policies is required. It is at the sole discretion of TikTok Shop to determine when sellers or creators are in violation of this policy and to subsequently to take appropriate enforcement actions, including but not limited to, points.
TikTok Shop can take joint enforcement actions on a creator's account if their linked seller account violates our TikTok Shop policies.
Non-compliance with this policy, including but not limited to attempts to circumvent the stated policy/process by bypassing or knowingly manipulating the process, system, or data, may result in enforcement actions, as set forth in our Seller Enforcement Policy and our TikTok Shop Creator Performance Evaluation Policy. Please note that repeated violations may result in stricter enforcement actions.