TikTok for WooCommerce: FAQs
10/08/2025
Summary
What should sellers do if their product catalog does not synchronize or products are missing on TikTok Shop?
- Sellers should check the Product Catalog module for detailed sync failure reasons, which provide clear explanations and actionable steps to fix synchronization issues.
What are the key TikTok Shop guidelines for product attributes that sellers must follow?
- Product names must be 1-255 characters, contain only English characters, and product images require 1-9 white-background JPG/JPEG/PNG images with 600x600 to 20,000x20,000 resolution and max 5MB size.
- Product descriptions are required (up to 10,000 characters), dimensions and weight must be provided for shipping calculations, and grouped products must be ungrouped to avoid sync failure.
Why are only 100 products synced to TikTok Shop for new sellers, and how does this affect product uploads?
- New sellers undergo a probation period limiting uploads to 100 products and 100 orders per day; excess products remain in Pending state until the probation ends.
Why can't products be synced without dimensions, and what dimensions are required?
- Length, width, height, and weight are mandatory to calculate shipping costs accurately; products missing these cannot sync successfully.
How can sellers add or edit products when connected via WooCommerce plugin?
- Sellers cannot add products directly in Seller Center but must add/edit products in WooCommerce, which triggers sync to TikTok Shop; Seller Center allows activation/deactivation and category assignment only.
What should sellers do if they encounter firewall errors when accessing TikTok Shop services?
- Sellers must whitelist specified IP addresses and the user agent "tiktok-business-plugin" in their firewall settings to prevent service interference.
Q: What if my catalog did not synchronize or I am missing products?
Check the detailed product sync failure reasons within the Product Catalog module. Within the page that opens up, you will see clear reasonings to sync failure reasons and be able to take actions for fixes.
Q: What are the TikTok Shop guidelines for product attributes?
| # | Category | Guideline |
| 1 | Product Name | The product name can not contain Non-English characters. |
| 2 | Product Name | The product name must have at least 1 character and no more than 255 characters. |
| 3 | Product Image | At least 1 image is required with a maximum of 9 images. |
| 4 | Product Image | Product images require a white background. |
| 5 | Product Image | Picture formats supported are JPG, JPEG, PNG. |
| 6 | Product Image | Image resolution must be at least 600 x 600 and at most 20,000 x 20,000. |
| 7 | Product Image | The maximum file size of a single image is 5 MB. |
| 8 | Product Image | The recommended aspect ratio for all images is 1:1. |
| 9 | Product Description | A product description is required and limited to 10,000 characters. |
| 10 | Product Dimensions | Make sure your product has appropriate dimensions. The size limit for USPS is 70 lbs and 27 x 18 x 17 inches. The size limit for UPS is 150 lbs and 108 x 108 x 108 inches |
| 11 | Product Grouping | If your products are grouped, as one product is attached to another product, this will cause the synchronization to fail. Please ungroup your products. |
Q: Why were only 100 products synced to my TikTok Shop?
For new sellers, there's a New Seller Probation Period (https://seller-us.tiktok.com/university/essay?knowledge_id=3238037484062465&role=1&course_type=1&from=search&identity=1) in which up to 100 products can be uploaded per day and up to 100 orders can be generated per day. This is enforced until you exit the probation period. Products that can not sync due to the 100 products upload / day limit will be uploaded in the Pending state.Q: Why can't products be synced to TikTok Shop without dimension?
Dimensions (L, W, H) and Weight are mandatory information to have before it can successfully sync to TTS. These fields are required to calculate shipping costs paid by the customers when they place orders.Q. Can I add products to TikTok Shop directly?
When you are connected through the WooCommerce plugin, you cannot add products directly on Seller Center:Q: How do I get paid?
- You can add / edit products directly in WooCommerce, which will trigger a sync to TTS.
- Within Seller Center, you can deactivate / activate products, and specify product category.
Q: What is my Business Type?
Q: Why do I see a firewall error?
- Individual: You're selling under your own name, not as a registered business
- Business Entity:
- Sole Proprietorship: You own an unincorporated business by yourself
- Partnership: You and one or more people come together to run a business
- Corporation: Your legal entity is independent from its owners
- Non-profit: Your organization is a legal entity organized to do charity, educational, religious or scientific work
- Government: Your government entity is established and recognized by US Constitution, treaties, federal or state statutes, or court decision
- Public: Your legal entity is regularly traded on an established US securities market
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