Tiktok Shop Academy

Refundable Sample on Self-Purchase Checkout Page

02/20/2026

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Summary

What is the Refundable Sample feature on TikTok Shop and how does it benefit creators?

  • Refundable Sample lets creators turn a self-purchase into a refundable order by toggling it at checkout, enabling them to get refunded plus earn extra commission after posting content and driving sales.
  • It requires no seller approval, offers faster sample access, and incentivizes creators to promote products by linking refunds to sales goals.

What are the eligibility criteria and key rules for using Refundable Sample on TikTok Shop?

  • The feature is available only for single-product orders with quantity = 1, for products that support Refundable Sample, and if the creator hasn’t used it for that product before and has quota remaining.
  • Only one Refundable Sample order per product is allowed; increasing quantity disables the toggle; refund triggers only after posting content and hitting the required sales target.

How does a creator use Refundable Sample from checkout to refund processing?

  • At checkout, tap “Buy Now,” toggle Refundable Sample ON if eligible, review the sales goal and refund summary, then place the order paying normally.
  • After delivery, creators must post content with clear CTAs and drive the required sales; once sales goals are met, the refund and extra commission are processed automatically.

What should creators keep in mind to maximize the benefits of Refundable Sample?

  • Always check the toggle before buying if planning to self-purchase; keep quantity at 1 to enable the feature; treat it as a mini sales goal to motivate posting and promotion.
  • Understand that failing to post or meet sales goals means no refund; use the explanation page under the toggle for detailed requirements and commission info.

Product Overview

Creators can now turn an eligible self-purchase into a Refundable Sample order directly on the checkout page. If the product qualifies, you'll see a Refundable Sample toggle during checkout so when you were already going to "Buy Now", you can choose the path that help you post, drive sales and get refunded.

Benefits

  1. Turn Buy Now into a Refundable Sample: When you were already going to “Buy Now,” this makes sure you’re choosing the option that can pay you back (refund + extra commission).
  2. Simple path to get refunded: Toggle on Refundable Sample at checkout, then post + hit X sales to get your money back.
  3. Get samples faster, no awkward approval: No seller approval needed. If it's eligible, you can secure it instantly and start creating as soon as it arrives.

How it works

  1. Check out like normal
    • Tap Buy Now on a product you want.
    • On the checkout page, if the item qualifies, you’ll see a Refundable Sample toggle.
  2. Turn it on to make your order refundable
    • Toggle it ON to place a Refundable Sample order instead of a regular self-purchase.
    • You’ll see a quick summary of the deal (ex: Make X sales → get $XX back, plus extra commission per sale).
  3. Keep it to one item
    • Refundable Sample only works when your checkout is:
      • one product, and
      • quantity = 1
      • Product hasn't been purchased with Refundable Sample before
    • If you change quantity to 2+, the toggle will turn off and you won’t be able to enable it.
  4. Post after it delivers to earn the refund
    • After the item arrives, post content and drive X sales.
    • Once you hit the requirement, your refund is processed automatically based on the Refundable Sample rules.
  5. Need details? Tap “Learn More”
    • Tap the text under the toggle to open the explanation page with:
      • the refund goal (X sales)
      • the refund amount ($XX)
      • extra commission per sale
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Tips

  • If you were going to buy anyway, check the toggle first. If it’s eligible, turning it on can convert your purchase into a refund opportunity.
  • Keep quantity at 1 if you want Refundable Sample. If you increase quantity above 1, the toggle will be off and unavailable.
  • Treat it like a mini goal: Post after delivery and include clear CTAs to reach X sales sooner.
  • Know the limits: You can only place one Refundable Sample order per product (PID), and you need available quota.

FAQs

  1. Why don’t I see the Refundable Sample toggle on every checkout?
It only shows when your order is eligible: single product, qty = 1, the product supports Refundable Sample, you haven’t ordered Refundable Sample for this product before, and you have quota remaining.
  1. What happens if I turn the toggle ON vs OFF?
ON = your order is placed as a Refundable Sample (eligible for refund if you meet the requirements shown). OFF = it stays a normal self-purchase.
  1. Why does the toggle turn off when I change quantity to 2+?
Refundable Sample only works for qty = 1 right now. If quantity is >1, the toggle is off and disabled.
  1. Do I still pay at checkout? When do I get refunded?
Yes, you pay normally at checkout. If you post after delivery and hit the required X sales, your $XX refund is processed automatically based on Refundable Sample rules.
  1. What if I don’t post or don’t reach X sales?
Then the refund won’t trigger. Refundable Sample refunds require posting + meeting the sales goal.
  1. Can I use Refundable Sample more than once for the same product?
Not currently. It’s one Refundable Sample order per product (PID).
  1. Where can I see the exact requirements (X sales / $XX refund) and learn more?
Tap the text under the toggle to open the explanation page with the sales goal, refund amount, extra commission info, and a Learn More link.
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