Key Points:

• TikTok Shop prioritizes seller protection with automated systems to manage refunds, block risky buyers, and ensure fair claim verification.
• Features like extended review periods for high-value and undelivered returns provide sellers with more time to assess requests thoroughly.

Sell with confidence on TikTok Shop! We prioritize protecting your shop with a variety of system features designed to safeguard against abusive buyer behaviors and promote a smooth selling experience. Focus on growing your brand with peace of mind—TikTok Shop has your back every step of the way!

Seller Protection Features

• Automatic Refund Rejections: Our system automatically rejects return/refund requests that don’t meet specific criteria, such as returns initiated outside the designated return period, lacking valid reasons, or flagged for risk. This ensures that only legitimate returns/refunds are being processed and minimizes unnecessary losses.
• Blocking Risky Buyers from Refunds: We monitor buyer activity and block users showing risky patterns, such as frequent return requests or excessive negative feedback. Filtering out these buyers reduces the likelihood of time-consuming disputes and potential losses.
• Proof Requirement for Refund-Only or Non-Returnable Requests: For refund-only requests, buyers must submit proof of their claim, such as photos, descriptions, or other documentation of the issue. This added step ensures fair handling of each request and allows for more accurate verification of claims.
• Excluding Risky Buyers from Performance Metrics: Our system filters out feedback from buyers identified as risky or abusive to maintain an accurate reflection of your performance. This ensures your Shop Performance Score (SPS) reflects genuine customer satisfaction without the influence of problematic orders.

Return and Refund Approval Extension

• Extra Time for High-Value Refunds: We understand that managing high-value transactions requires extra diligence. For refunds over $100, we've extended the review period from 2 to 4 business days. This additional time allows you to conduct a thorough review of each high-priced refund request, ensuring that you can verify the legitimacy of claims without feeling rushed.
• Longer Return Approval for Undelivered Returns: For returns that take longer to arrive after the customer drops them off, you'll have more time to review the refund request. You can start reviewing undelivered refunds 10 days after the drop-off date. Refunds will only be auto-approved after 30 days, giving you a 20-day window to assess and make an informed decision.

Protect Your Sales and Grow with Confidence

With these updated protections, TikTok Shop is committed to helping you build a successful, secure business. From easy return checks to extended review periods, we’re here to support your growth every step of the way.