Requirements to Appeal Intellectual Property Violations

1. Select "I am the intellectual property rights owner" under the 'Reason for Appeal' field.
2. Upload documents proving that you own the IP under the Supporting Images field.
   

Requirements For Supporting Document: IP Certificate

1. It must cover the same IP involved in the violation (trademark, copyright, or design patent). For example, if the violation ticket says that your product uses a logo that has been trademarked by a brand, the certificate must cover that same logo.
2. The IP owner's name must match the name you provided when registering your TikTok Shop account.
3. It must be valid (not expired).
4. (For trademarks and design patents ONLY) It must be issued in the United States.
5. (For trademarks ONLY) The trademark class, which categorizes goods or services protected by the trademark, must match the product type from the violation.
   
6. (For copyrights ONLY) In addition to the copyright registration certificate, you must also submit images proving ownership of the copyright. For example, if the copyright is an artwork or writing, you can submit behind-the-scenes images of you creating the artwork or writing.

1. Select "I am authorized by the intellectual property rights owner to use this intellectual property" under the 'Reason for Appeal' field.
2. Upload documents proving that the IP owner gave you permission to use the IP under the Supporting Images field. While optional, this is essential for successful appeals.
   

Requirements for Supporting Document: Letter of Authorization

1. The name of the person giving permission must match the official name of the IP owner.

For reference, you can verify the IP owner's official name online. For design patents and trademarks, check the US Patent and Trademark Office's website. For copyrights, check the US Copyright Office's website.

2. Your name in the letter must match the name you provided when registering your TikTok Shop account.
3. The letter must clearly say what IP rights you are allowed to use (such as trademark use, copyright use, product distribution).
4. It must include your right to use the IP in the United States.
5. It must be valid (not expired).
6. It must be signed or stamped by the IP owner or their official representative.
7. (for copyrights ONLY) We accept the following contracts or agreements as alternatives to a letter of authorization:
   1. Content Licensing Agreement - this is a contract between the IP owner and you to use the copyright
      1. The contract must specify the IP rights granted, the duration and scope of use, and be signed by the IP owner and you.
   2. Service Agreement/Individual Contractor Agreement/Statement of Work - this is a contract stating that the IP owner has contracted you to create the copyright on their behalf
      1. The contract must include the IP owner's name and your name, specify the service provided by you, and be signed by the IP owner and you.

1. Select "The product was purchased through a legitimate channel" under the 'Reason for Appeal' field.
2. Upload invoices OR receipts that prove you bought the product from a legitimate source under the Supporting Images field.
   

Requirements For Supporting Document: Invoice Or Receipt

1. The product you bought must match the product in your listing.
2. It must be from the last 12 months AND dated before you listed the product.
   1. NOTE: If it is older than that, explain why it is still valid.
3. It must not be edited or redacted in any way.
4. If you bought a digital file (like a photo for printing on clothing), the document must say that you have commercial use rights.

You can also submit a letter of authorization or content licensing agreement from the IP owner, allowing you to sell products using that file. Purchases covering only "personal use" or "small business use" are NOT allowed.

1. Select "Misjudgment by platform" under the 'Reason for Appeal' field.
2. Upload screenshots, documents, or images that prove we issued the violation in error under the Supporting Images field.
   

Requirements for Supporting Document: Screenshots of Error

1. You already obtained brand authorization to use the IP.
2. The IP you are flagged for infringing is not the correct one. Here are some examples of how you can prove this:
   1. For copyright infringement of an artwork, you can upload a side-by-side comparison to prove that the artwork on your product listing is not the same as the copyrighted work.
   2. For design patent infringement, you can upload images showing the front, back, top, bottom, left, and right views of your product. You must also include images of the infringed product to show they are not the same.
   3. For copyright infringement of a product image or photo, you can upload the original high-resolution image file, with timestamp and metadata, demonstrating ownership of the image or photo.