Key Requirements at a Glance:
- Have a valid, unexpired government-issued ID.
- Ensure your ID photo is clear, complete, and in JPG or JPEG format.
Here at TikTok Shop, we want to provide our users with a secure and trustworthy shopping environment. At times, we may ask you to re-verify your identity (ID). This requirement applies to all TikTok Shop sellers and can happen if we detect risk from your shop or products, such as a spike in negative customer reviews or policy violations. This guide covers how to re-verify your identity, including what documents you will need to have ready. Failure to successfully verify your identity may result in account suspension or closure.
How to complete re-verification
When you receive the verification task, click "verify now" to begin verification. Please note, you will need to verify with the same personal information you submitted during onboarding.
This screen starts the process of capturing your ID and selfie.
Your qualification is under review
This screen confirms that your submission is being processed.
Verification failed and you can re-verify
This screen appears if verification was unsuccessful, allowing you to try again.
Verification failed
This screen indicates that your identity could not be verified.
Verification Succeeded
This screen confirms that your identity has been successfully verified.
Requirements For Supporting Images
Do
- Documents must be valid and not expired.
- The image must be a clear, high-quality, complete, and color image of your government-issued photo ID.
- Your photo and personal information elements in the ID must be clear and visible.
- Your information in the ID must match the information you used to register your TikTok Shop account.
- Images must be less than 10 MB and in JPG or JPEG format.
Do Not
- No angled, blurry, cropped, or altered (such as filtered) images
- Images must not be screenshots with phone or computer screen banners and icons displayed.
