Violations pending enforcement

TikTok Account Health

Summary

What opportunity does TikTok Shop provide to sellers regarding violations?

  • TikTok Shop allows sellers to appeal or correct specific types of violations before enforcement action is taken.

How does the process for violations pending enforcement differ from regular violations?

  • For violations pending enforcement, sellers have a short period to appeal or correct before any action is taken, unlike regular violations where action is immediate.

What is the difference between a correction and an appeal on TikTok Shop?

  • A correction involves acknowledging the violation and making necessary adjustments, while an appeal is when the seller believes the moderation was in error.

How can sellers submit an appeal or correction for a violation pending enforcement?

  • Sellers can submit an appeal or correction by navigating to Seller Center > Shop Health page > Violation Records > View details > Appeal / Correct.
TikTok Shop allows sellers an opportunity to appeal or correct their violation before enforcement action is taken. This option is available only for specific types of violations.
If a violation is eligible, the seller will see that it is pending enforcement. This means they have a short period to submit an appeal or correction. If the submission is successful, no enforcement action will be taken.

How is this different from a regular violation?

In most violation cases, enforcement action is taken as soon as the violation is discovered. However, for violations pending enforcement, no action will be taken until the validity period ends or if the seller's appeal or correction submission is unsuccessful.

What is a correction?

A correction is an opportunity for the seller to acknowledge that the violation is valid and to make the proper adjustments with a resubmission.
This is different from an appeal, where the seller believes that TikTok Shop has moderated in error.

How do I submit an appeal or correction for a violation pending enforcement?

To submit an appeal or correction for a violation pending enforcement, the seller can follow the standard violation appeal process with these steps: Seller Center > Shop Health page > Violation Records > View details > Appeal / Correct