Introduction: What is Creator Partner Access to Live Manager?

To receive live stream operation support from your linked Creator Partner, they can access the PC Live Manager (
https://shop.tiktok.com/streamer) if the creator agrees to share access with them. This allows the Creator Partner to manage and support live streaming activities directly.

Steps

Check the Access request from the Partner

CAP Partner can create an Access request on their backend. After the CAP request, the Creator will be able to receive an application via the EC center -> System notification -> Cooperation management. Creators can either accept or decline

• If there's already a linking relationship with the agency, declining will only reject the Live Manager request and will not affect the existing linking relationship.
• If the request includes both linking and Live Manager access, declining will result in the deletion of the entire linking relationship.

• If Declined:
• If accepted, Live Manager access is granted for the duration of the CAP linking period.

The partner can log into Live Manager to assist the creator with live streaming activities

After gaining authorization from the creator, a partner will be able to log into your live manager with their partner account. A partner can set up live events and join livestreams to assist creators with operations.
After accessing the Live Manager, CAPs can set up live events for the creator, and the creator will receive related notifications
After the creator starts a live show, CAP can join livestreams to assist creators with operations.
Please note: Only the creator can start or end a live concert

Actions that Partner could do after entering Live Manager？

Pre & After live

During LIVE（only after a creator goes on LIVE）

LIVE Events (scheduling and entering) LIVE Product Sets LIVE Giveaway: Set up giveaways, flash sales Livestream Campaigns Showcase Data Compass Account Health

Shopping bag actions Pin items Delete items Shift item positions Filter by category and stock Add products Promotions Set up and deploy giveaways Set up and deploy flash sales Billoboard Deploy billboard View activity feed and all the different fields, such as orders, subscriptions, etc. View in-console violations Settings Manage LIVE comment settings such as Allow comments Show the most sent comment Filter spam comments Mute duration Set block duration Mute accounts Block accounts Open the LIVE dashboard to view even more advanced

Notes

1. Any live event created by your partner will be communicated to creators through EC Center notification -> partnership and Creator inbox -> System notification -> Account update
2. partner can not initiate or end a go-live on the LIVE Manager. They can only join livestreams that creators have already started, providing support and management during the live session.

FAQs

Can a creator cancel LIVE Manager authorization while still being linked?

Yes, if the Creator only wants to cancel Live Manager authorization without affecting the existing linking relationship, the solution would be that CAP and Creator can unlink first, and then CAP can send linking requests without requesting LIVE Manager access (by deselecting the LIVE Manager checkbox when sending the link request).

Does an agency's activity on LIVE Manager notify creators?

Yes, creators will receive notifications when an agency schedules a new LIVE event or enters the LIVE room as staff.

Are agency activities that happen behind the scenes displayed as creator activities?

Yes, the LIVE room audience cannot distinguish between agency and creator activities, since agencies perform all actions through LIVE Manager under the creator's account. If you notice any suspicious activities by agencies that may harm your interests, please get in touch with your CAP or customer support for investigation.