Withdraw Rules
03/19/2025
Summary
What should you do if your beneficial name does not match the bank account holder's name on TikTok Shop?
- Contact TikTok Shop customer service through the help center for assistance in resolving this issue.
How can you update your phone number if you can't receive OTP verification for withdrawal on TikTok Shop?
- Change your phone number via email by navigating to Profile > Settings and privacy > Manage account > Phone number > Change phone.
- If unable to change, apply to modify the phone number through the provided TikTok link.
What steps should you take if your identity verification fails during withdrawal on TikTok Shop?
- Prepare a clear, valid government-issued ID and contact TikTok Shop Customer Service via the Creator Center > Settings > Help Center.
What are the withdrawal fees and timeframes for different methods in the US on TikTok Shop?
- Bank Account: $0.05 per transaction, minimum $2, takes 3-5 business days.
- PayPal: 0.9% of transaction amount, minimum $2, takes 1 business day.
Withdrawal fee:
| Country | Withdrawal method | Service fee | Minimum withdrawal amount |
| US | Bank Account | Service fee per transaction 0.05USD | 2USD |
| Paypal | A service fee of 0.9% transaction amount | 2USD |
Withdrawal time limit:
| US | Bank transfer | 3-5 business days |
| Paypal | 1 business days |
FAQ：
What if your beneficial name is not the same as the bank account holder's name?
Please consult manual customer service through the help center, Customer service team will help you solve this problem
When adding a withdrawal method, it shows that OTP verification is required, but the original mobile phone number is no longer used and cannot receive SMS.
The verified phone number here is the phone number registered for this TikTok account. If it does not match the current phone number you are using, please check if you can change the phone number by Email：
I cannot withdraw due to "identity verification failed". How can I get help? If your identity verification fails, and cannot find the "appeal" button on the page. You can prepare a clear and valid government-issued identity photo and contact TikTok Shop Customer service team.Profile ---> Settings and privacy ---> Manage account ---> Phone number ---> Change phone ---> Use emailOtherwise, please apply to modify the phone number through this link https://www.tiktok.com/legal/report/feedback
- A government-issued identity, such as:
- a U.S. driver's license
- a U.S. state-issued identity
- green card
- passport
- How to contact the Customer service team:
- TikTok Shop Creator Center > Settings > Help Center
