Finances Page FAQ

08/11/2025

Summary

What new financial tracking features are available for sellers on TikTok Shop?

Sellers can now download detailed On-hold and Reserve data in the Finance section, including reserve details for amounts held during the collection phase and order-specific reserve transactions.
A new Reserve Details sheet is included in downloadable finance reports for transactions after September 25, 2023, enhancing transparency and tracking.

How does TikTok Shop’s payout and settlement process work, and what affects payout timing?

Payouts are initiated 1-31 days after order delivery based on your settlement period and performance; after-sales issues must be resolved before payout.
Negative settlement amounts delay payouts until the minimum $1 threshold is met; pending statements often indicate negative settlements deducted from future payouts.

How can sellers monitor and manage their financial status and payouts on TikTok Shop?

Sellers can track money via the Finances summary page by checking On hold (unsettled orders), Processing (payouts in transit), and Paid (completed payouts) sections with detailed breakdowns.
Statements and payout reports can be downloaded from Seller Center, with export history available for reconciliation.

What impact do tiered commissions have on order settlements and creator payments?

The "Est. Standard commission payment" is an estimate and may change due to returns or tiered commission thresholds; over-withheld amounts are refunded after settlement.
Tiered commissions affect withholding rates before thresholds are met but do not alter final creator commission calculations.

What recent changes have been made to statement and payout date alignments, and how do they affect sellers?

Starting October 17, 2023, statement and payout initiation dates are aligned to the same day, eliminating statements on the previous day but not affecting payout schedules.
This adjustment streamlines the settlement experience without impacting when sellers receive payments.

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What's New?

Sellers can now download detailed On-hold data in the Finance section.
Sellers can now view detailed Reserve data in the Finance section.

On-Hold Reserve: Sellers can now view reserve details for amounts currently held by the platform in the collecting phase.
Orders' Reserve details transaction: Sellers can check reserve information related to each specific order in Settlement Breakdown.
Downloadable Reserve details in Finance Reports: A new Reserve Details Sheet is now included in downloadable financial reports for easy tracking.

Feature Guide:

Onhold Update	Screenshot
Onhold detailed data downloadEntrance: Finance-On hold-Export

Reserve Update	Screenshot
On-Hold ReserveEntrance: Finance-On hold-Unreleased reservesSellers can now view Reserve details currently in the platform’s collecting phase within the On-Hold - Unreleased Reserves. We provide details on collection dates, expected release dates, and reserved amounts.
Orders' Reserve details transactionEntrance: Finance-Statements-View by orders-View detailsIn the order settlement breakdown, a new "Related Transactions" section has been added, including orders' related records of reserve transactions.
Downloadable Reserve details in Finance ReportsEntrance: Finance-Statements-ExportWe have added a new Reserve Details sheet to the downloadable finance reports. Please note that the reserve details are only available for transactions after September 25th 2025.
Others We have added a daily net summary of reserve changes to the statements. We have added reserve level in Finance-Finance summary-Onhold

Quick definitions

Knowing where your hard-earned money is and how you get paid is the most important part of any business. To start, some quick definitions:

Settlement periods	TikTok Shop initiates payout to you 1 to 31 days after an order delivery date, in accordance with the Dynamic Settlement Policy.
Statements	A statement report is generated daily based on your settlement period, it provides a detailed breakdown of how the settlement amount for each settled order is calculated, including revenue, refunds, fees, adjustments, etc.
Settlement amount	The settlement amount is the total once your revenue, fees and adjustments are calculated.
Payouts	TikTok Shop will automatically initiate payout to your bank account when your settlement amount reaches the minimum payout amount of $1. Payouts records can be used to reconcile your bank statements.Note: You can't receive money if your payout amount is below $1, if you have a negative settlement amount, that amount will be deducted from your next payout until the total meets this requirement.

When will I be paid?

TikTok Shop initiates payout to you 1-31 days after an order delivery date according to your settlement period. The better you perform, the faster TikTok Shop pays you for orders. Learn more about TikTok Shop Dynamic Settlement Policy

Note: After-sales requests must be resolved before payout will be sent to your bank account.

How do I know if I qualify for faster payouts?

Option 1: You can see if your shop meets the 'standard settlement', 'accelerated settlement' or 'express settlement' requirements on the Shop Performance Score page.	Option 2: When you have orders, you can see your specific settlement period in the On hold section of the Finances summary page.

How can I track my money on the Finances summary page?

You can follow these steps to track your money:

	Details	Screenshots
Step 1: Check On hold	#1: After a customer places an order, the amount will be added to On hold. On hold reflects the estimated amount that is still not settled and paid to you. The actual settlement amounts are subject to change if there are refund claims, shipping fee adjustments, etc. #2: Check the reasons for on hold status: Waiting for package delivery: The package is awaiting shipment or is in transit. Waiting for completed refund/return: You have ongoing refund/return requests. Order delivered and awaiting settlement: The order is delivered and awaiting to be settled and paid according to your settlement period. #3: Check your recent unsettled orders or click "See all" to view all of your unsettled orders.
Step 2: Check Processing	#1: After TikTok Shop initiates payout, you can see the payouts that are in the process of being sent to your bank account in the Processing section. Note: The minimum payout amount is $1, and any negative settlement amount will be deducted from your next payout to meet this requirement.#2: View the detailed breakdown for processing payouts.#3: Check recent payouts that are processing, or click "See all" to view all of your processing payouts.
Step 3: Check Paid	#1: After the payout is transferred to your bank, the amount is changed from Processing to Paid. It typically takes 1-3 business days for the money to appear in your bank account once the payout is initiated.#2: View the detailed breakdown for information on the revenue, fees and adjustments for a past settlement period. You can also click "View details" to see more.#3: Check your recent successful payouts and trends. We recommend using payout records for reconciliation with your bank statements.

Note: test account with mock data for reference only, and the actual interface and features may differ.

What do the payout status mean?

Status	Description
Processing	The payout is in the process of being sent to your bank account.
Paid	The payout was sent to your bank. Your bank might still need to process and deposit the money into your account. It typically takes 1-3 business days for money to appear in your bank account after the payout is initiated.
Failed	The money wasn't deposited.

Why are my statements stuck in Pending status?

Statements show the same status as Payouts, but also include the Pending status.
Statements are usually stuck in Pending status because your current settlement amount is negative. The minimum payout amount is $1, and any negative settlement amount is deducted from your next payout to meet this requirement. Learn more.
You can go to Finances > Statements > View by statements > Select Pending status to check your current pending settlement amount.

How can I download my statement and payout reports?

Here's how to download your statement and payout reports in Seller Center:

Go to the Finances > Statements or Payouts in Seller Center.
Click Export.
Select a date range to export.
Your downloaded files can be viewed under Export History.
Select Download.

Why can't I see statements as of 10/17/2023 UTC time?

Starting October 17, 2023 (UTC time), we will adjust the Statement Date(UTC) and Payout Initiation Date(UTC) to the same day, the Est. Settled Time shown in the On hold section will be increased by one day, but rest assured that your payout schedule will not be impacted. The adjustment is part of our efforts to streamline the seller settlement experience.
For example:

Before the adjustment, if you have a settlement amount of $200 per the 10/17 statement date, payout is initiated on 10/18.
After the adjustment, the settlement amount of $200 will show on the 10/18 statement date with your payout also initiated on 10/18, but you will have no statements on 10/17.

Before
Date(UTC)	Statements	Payouts
10/16/2023	$100
10/17/2023	$200	$100
10/18/2023	$300	$200
10/19/2023		$300

Is the "Est. Standard commission payment" the final commission I need to pay to the creators?

No, the "Est. Standard commission payment" is the estimated creator commission before order settlement. The actual commission may change if there are returns or refunds. Additionally, if the product offers tiered commissions, before the threshold is reached, the platform will display the "Est. Standard commission payment" at the higher commission rate, but this will not affect the final creator commission.

Does tiered commission affect order settlement rules?

Yes, before the threshold is reached, when an order is created, the platform withholds the creator commission at a higher rate. When order settlement, the platform calculates the commission using the actual applicable rate and refunds the over-withheld amount.

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