March 2025 Product Innovation

Summary

What new features and tools are available for sellers on TikTok Shop to enhance their store management and sales?

  • Sellers can use the AI-powered Seller Assistant for instant support and tailored recommendations.
  • Multi-Image Variants allow up to 9 images per product variant to enhance product understanding.
  • Follower Coupons offer exclusive discounts to followers, boosting engagement and sales.

How can sellers leverage customer reviews and product details to build trust and reduce returns?

  • Product review apps help import and manage authentic reviews, building shopper trust.
  • New product size features and size charts guide shoppers to the perfect fit, reducing returns.

What updates have been made to the Affiliate Center and how do they impact creators and sellers?

  • Refundable samples are now tied to sales performance, optimizing marketing spend.
  • Creators can re-apply for samples, creating new collaboration opportunities.
  • Sellers can set ad commission rates in Target Collaborations to align with their goals.

What are the key changes in shipping and logistics for TikTok Shop sellers?

  • LIVE orders can be combined into a single shipment to reduce costs.
  • Express shipping now requires a 95% on-time delivery rate within 3 business days.
  • FBT products can be shipped in original packaging, with discounted fees for sample shipments.
Every month, we introduce new products and features designed to simplify store management, boost sales, and strengthen your connections with customers. Come explore what's new and take your business to the next level!

SELLER GROWTH

Kickstart your TikTok Shop journey with Seller Camp

Get the support, rewards, and insights you need to land your first order—fast. Our updated growth camp page is customized to show you incentives, missions, and community support.
Earn up to $1,100 in vouchers by completing tasks, enjoy a special 60-day 3% referral fee, and connect with a supportive seller community to learn and grow together.
Get started

Get the help you need, exactly where you need it with Seller Assistant

Introducing our new AI-powered chatbot in Seller Center—designed to save you time and provide instant answers. Get tailored alerts and recommendations to quickly resolve issues and stay focused on growing your business. Need help with a feature? Just ask your assistant and get a quick response.
Learn more

PRODUCTS & MERCHANDISING

Build trust and credibility with increased customer reviews

Product review apps make it easy to import, manage, and showcase authentic customer reviews on your shop product pages. Install a trusted app today and grow your review count, build shopper trust, and drive sales faster.
Browse apps

Give shoppers more details with Multi-Image Variants

Now, you can add up to 9 images per product variant to highlight different angles, colors, and models—helping shoppers better understand your products and make confident purchases, leading to more sales and fewer returns. Available on Seller Center PC, app, Excel, and API.
Learn more about how it works in Seller Center on PC here, app here, and Excel here.

MARKETING & PROMOTIONS

Grow your follower base with Follower Coupons

With this new promotional tool in Seller Center, you can now offer exclusive discounts to shoppers who follow your shop or LIVE, helping you attract more followers, convert them into customers, and increase sales, all while building a loyal and engaged customer base.
Check it out

Give shoppers important product size info

With our new product size features, you can select from clear, standard sizes and design a size chart that guides shoppers to the perfect fit—helping reduce returns and improve shopper satisfaction. Learn more

AFFILIATE CENTER

Refundable Samples update

Starting 4/3, refundable samples will be tied exclusively to sales performance—not just content. This helps you control marketing spend, lower risk, and maximize your sample investment by focusing refunds on creators who generate sales.
Learn more

Creator ability to re-apply for samples

Interested creators can now re-apply for samples, turning expired or withdrawn sample requests into new collaboration opportunities.
Learn more

Shop Ads commission rates for Creators

Take control of your ad commissions in Target Collaborations—set rates that align with your goals and avoid unexpected costs.
Learn more

SHIPPING & LOGISTICS

Combine LIVE orders into a single shipment

Lower your shipping costs and improve profitability by consolidating orders from the same shopper during a LIVE into a single shipment, as long as these orders share a common warehouse and destination address.
Learn more

Changes to Express Shipping

To ensure fast delivery for shoppers, we're updating Express shipping requirements. As of 3/14, you must maintain a 95% on-time delivery rate within 3 business days (previously 4) to offer Express shipping.
Learn more

Ship Fulfilled by TikTok (FBT) products in their original packaging

This feature allows sellers to opt-in eligible products and have FBT ship those items in their original packaging directly to customers. In addition to simplifying fulfillment, eligible products will receive a discount on every order they’re included in.
Learn more

Changes to Fulfilled by TikTok (FBT) sample fees

We’re making it more affordable for FBT sellers to send samples to creators. Starting March 17, the additional fee per package will drop from $5.99 to just $1.99, making it easier and more budget-friendly for sellers to collaborate with more creators.
Learn more