Tiktok Shop is expanding Livestream order auto-combination feature to all shopping channels in the US. Now, TikTok Shop will enable auto-combination shopper orders placed with the sellers across all order channels within a pre-defined time window, when the shopper, shopper address, seller, and seller warehouse are consistent. This cross-channel package combination will further enhance logistics efficiency for sellers and lower multi-order shipping costs.
Importantly, TikTok Shop will display reduced shipping fees to shoppers during checkout for subsequent purchases with the same seller (within a specific time horizon), thereby incentivizing incremental orders, repeat buying, and boosting GMV.
There will be 2 opt-in options for sellers:

• Auto-combine orders and provide free shipping - shopper orders across all order channels will auto-combine while providing free shipping to shoppers from the 2nd order onwards. Order confirmation will display a free shipping banner to encourage shoppers to place more orders.
• Auto-combine orders and charge a combined shipping fee - shopper orders across all order channels will auto-combine while only charging incremental shipping fees to shoppers from the 2nd order onwards.
• No Auto-combine - Sellers can only manually combine packages during the create shipping label process.

Seller Enrollment:

Seller enrollment for the feature is as follows:

Sellers enrolled in Livestream Auto-combine feature: Sellers already enrolled in Livestream auto-combine feature will be automatically upgraded to Automated order combination for all channels as their current selection. Sellers opted-in to Livestream auto-combine and provide free shipping - Sellers will be automatically enrolled to Auto-combine orders and provide free shipping for all order channels. A banner will be displayed on the Manage Orders page.

• Sellers are able to change opt-in options or unenroll by clicking: View Setting Details in the banner in Manage Orders, alternatively by navigating to Orders > Fulfillment Settings > Automated Order Combination and selecting their preferred options.

Sellers opted-in to Livestream auto-combine and charge combined shipping fees - Sellers will be automatically enrolled to Auto-combine orders and charge a combined shipping fee for all order channels.

• Sellers are able to change opt-in options or unenroll by clicking: View Setting Details in the banner in Manage Orders, alternatively by navigating to Orders > Fulfillment Settings > Automated Order Combination and selecting their preferred options.

Seller not enrolled in Livestream Auto-combine feature: Enrollment of sellers who are not enrolled in Livestream auto-combine feature will be as follows: Existing TikTok Shippping Seller Center sellers - Sellers will be automatically enrolled in Auto-combine orders and charge a combined shipping fee for all order channels option and recommend enrollment in free shipping option.

• Sellers are able to opt-in to Auto-combine orders and provide free shipping by clicking the button for Upgrade Immediately.
• Sellers are able to change opt-in options or unenroll by clicking: Edit Setting in the banner in Manage Orders, alternatively by navigating to Orders > Fulfillment Settings > Automated Order Combination and selecting their preferred options.

All Seller-Shipping sellers and TikTok Shipping API sellers - No automatic enrollment, such sellers will only be notified of the new feature.

• Sellers need to log into Seller Central -> Fulfillment Settings-> Combine Shipment settings to view the Auto-combine options to Opt-in.

Auto-Combine options:

• Auto-combine orders and provide free shipping
• Auto-combine orders and charge a combined shipping fee
• Click the relevant radio button, then click save to register selection.

Logistics Fulfillment

US TikTok Shipped Orders

Auto-Combine Order Shipping

• Manage order page shows auto-combine tag to sellers
• When Seller Shipping, if the auto combine order can be combined with regular orders,we will show the recommended combine page,to let the seller choose whether they want to combine
• Create a shipping label page will show how (1) many orders have been combined, and (2) how many recommended combine orders

Auto combine order split before shipped

• This type of order will be automatically combined by default
• Seller can click view combined package and remove some orders, then seller clicks save
• When the seller sees the combined list next time, we will only show the remaining orders

US Seller Shipped Orders

Auto combine order can combine with regular orders，and then seller can edit tracking number

Cross-Border Seller Shipped Orders

• Manage orders page will show the auto-combine tag.
• Seller can click view combined package, we will show all the combined orders.
• The update tracking information page will show all the combined orders.

FAQs

1. What are the order combination rules for US TikTok Shipping, Seller Shipping, Fulfilled by TikTok and Cross-border sellers?

	4PL	3PL	FBT	Cross-Border	GS FS
Auto-combine and provide free shipping	3 hours	3 hours	3 hours	3 hours	3 hours
Auto-combine and charge a combined shipping fee	6 hours	6 hours	1 Hour	6 hours	3 hours

The clock will start countdown from the 1st shopper order.

2. How will the feature work for different types of sellers?
   • TikTok Shipping sellers will be able to opt-in to the feature, view auto combined orders in Manage Orders, view combined package details, uncombine and re-combine packages, and shopper and print shipping labels.
   • Seller Shipping sellers will be able to opt-in to the feature, view auto combined orders in Manage Orders, view combined package details, uncombine and re-combine packages, and confirm shipment.
   • Fulfilled by TikTok (FBT) sellers will be able to opt-in to the feature, TikTok platform will manage shipping and combination for them.
   • Cross Border (FS) sellers will be able to opt-in to the feature, TikTok platform will manage shipping and combination for them.
   • Cross border sellers will be able to opt-in to the feature, view auto combined orders in Manage Orders, view combined package details, uncombine and re-combine packages, and confirm shipment.
   • Auto Combination will be available for sellers using PC, Open API and App.
3. Can orders placed by shoppers on all shopping channels, e.g Shoptab, Videos and Livestreams, be considered for package combination?

Yes, orders from all order channels, video, shop tab, livestreams, will be combined and shipping fee benefits shared with shoppers during order purchasing, as long as the orders are placed within 3 hours of the 1st order for Free Shipping, and 6 hours of the 1st order for Combined Shipping Fee.

4. Can a seller ship packages during a Livestream?
   • Yes, however, we would recommend waiting till the completion of the Livestream as the TikTok fulfillment system will calculate the combination logic and shipping fee based off the orders placed for the duration of the Livestream. Shipping earlier than the completion of the Livestream might incur an additional shipping fee.
5. Do we notify shoppers of the benefits?
   • Shoppers will be notified of the benefits when they join a seller livestream (not creator livestream) who has opted-in to the free shipping package combine.
6. Can a seller separate the auto-combined packages?

• Yes, sellers can separate the auto-combined packages. However, they will need to be aware of the shipping fee gap, and bear any additional shipping fee expenses.