Proof Of Delivery

Manage Orders

Summary

What is the Proof of Delivery feature on TikTok Shop?

  • The Proof of Delivery feature allows sellers to track delivery status and access delivery confirmation photos for UPS and FedEx orders.

How can sellers access Proof of Delivery for UPS orders?

  • Sellers can view the destination Zip Code in the Shipping address and use it on the UPS website to download Proof of Delivery and delivery confirmation photos.

How can sellers access Proof of Delivery for FedEx orders?

  • Delivery photos are visible under Logistic Information in Seller Center; if unavailable, sellers can use a link to view Proof of Delivery on the FedEx website.

What are the implications of the Proof of Delivery feature for sellers?

  • This feature enhances transparency and accountability in order delivery, helping sellers verify successful deliveries and address customer inquiries efficiently.

What is Proof of Delivery feature?

TikTok has launched the Proof of Delivery feature which allows TikTok Sellers to track the delivery status of their UPS and FedEx orders. We added the following features to the Seller Center to facilitate this:
For UPS Orders1) Sellers will be able to see the Customer/destination Zip Codes for UPS orders under the Shipping address.
2) Under Logistic information, Sellers will see a link to View Recipient/Proof of Delivery, which will redirect to the UPS website where seller can download the Proof of Delivery and the photograph confirming delivery, using the destination Zip Code.
Refer to the Seller Center and UPS website screenshots below to locate these features:
1) Unmasked Zip Code in Shipping address this is required on the UPS website to view the photograph confirming delivery of the order.
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2) Link to the UPS website in Logistics information of an order – refer to View Recipient/Proof of Delivery in the screenshot below. After clicking this link, the seller will be redirected to the UPS website to view the Proof of Delivery.
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3) After clicking View Recipient/Proof of Delivery in the Seller Center, seller will be redirected to the UPS web page shown below. Enter the destination Zip Code in the Delivery Photo section to view the photograph confirming delivery of the order.
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For FedEx OrdersFedEx will return the delivery photos through our API integration solution and the delivery photos will be visible under the Logistic Information of an Order under the Manager Orders tab in Seller Center, as shown in the image below.
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If the photograph is not available in Seller Center, the seller will see a link to View Recipient/Proof of Delivery in Logistics information of an order as in the image below:
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After clicking this link, the seller will be redirected to the FedEx website to view the Proof of Delivery. Refer sample image below from FedEx website
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