Custom Box Management
02/24/2025
Summary
What is the purpose of TikTok's Custom Box Management feature?
- It allows sellers to create, manage, and define custom box sizes that do not conform to standard carrier sizes for daily use.
How can sellers set up and manage custom boxes on TikTok Shop?
- Navigate to the Order Fulfillment Settings page in Seller Center and access the "Common Box Management" tab.
- Click "Set Up" to add a new box, define its size, and confirm to add it to your management page.
What options are available for managing custom boxes once they are added?
- Edit the package size, set a box as the default, or delete any created box using the options next to each package.
Are there any limitations to the custom box sizes that can be used?
- Yes, if a custom box size is not supported by a shipping service, an error message will indicate that the size cannot be accommodated.
Custom Box Management
TikTok Shipping allows you to create, manage, and define custom boxes that you may use on a daily basis that do not conform to standard box sizes provided by carriers. To access this feature, follow our simple guide below!- Navigate to the Order Fulfillment Settings page in Seller Center. In this page you will find the "Common Box Management" tab
- Clicking the "Set Up" button will open a side-bar to Add New Box
- In this page you can give your package a name, and define the sizes of the this new box:
- When you click "Confirm to add" this will add it to your common box management page where you can edit the package size further by clicking on the 3 dots next to a package, set the package as your default box if you use this box more often than any other box, or delete any box you have created.
FAQ
- Is there any size limit?
- If a custom box size is entered that a shipping service can not accommodate, an error will be returned as "Shipping service cannot support this size".