In order to further protect the privacy data of buyers' orders, TikTok Shop has adjusted the desensitization rules for order buyer information. The desensitization rules for "Shipped via platform" orders and "Shipped by Seller" orders are as follows:

Buyer Information Privacy

Shipped via Platform Order

TikTok takes data protection seriously. In order to protect the privacy of buyers on TikTok, access to certain buyer information is restricted when sellers ship orders using TikTok's preferred logistics providers; you will not be able to see buyer addresses and contact information.
When you click on the order number, the buyer's shipping address on the order details page will always displayed as this👇
When you download order information, the buyer's shipping information will always be shown like this👇

Shipped by Seller Order

Under the premise of ensuring that Sellers process order delivery and after-sales applications, the platform will encrypt buyers' sensitive information (such as recipient name, mobile phone number, and shipping address) according to the different order status. The specific rules are as follows:
If the rules of the platform are met, the seller can find the buyer's address information without desensitization on the order details page and order export details, for example: