How to Process "Shipped by Seller" Orders?

08/12/2024

Fulfillment

Summary

What are the steps to export order address information for shipments using Seller shipping on TikTok Shop?

  • Click the 'Export' button to export order information, including order ID, SKU ID, quantity, and buyer shipping details.
  • Arrange shipments with third-party logistics providers using the exported information.

How can sellers add tracking information for multiple orders in bulk on TikTok Shop?

  • Go to Manage Orders, click Upload, and download the template.
  • Fill out the template with shipping information, review data definitions, and submit after adding tracking numbers.

What is the process for adding tracking information for orders individually on TikTok Shop?

  • Select order status "Awaiting shipment," choose "Seller shipping" order, and select a specific SKU.
  • Copy and paste tracking ID, shipping provider, and service, then click Submit.

What are the key responsibilities of sellers before handing over packages to logistics service providers?

  • Ensure packages meet dispatch SLA requirements as per TikTok Shop Fulfillment Guidelines.
  • Verify product integrity, packaging, and correct shipping labels before handover.

Why is it important for sellers to monitor the delivery status of their orders on TikTok Shop?

  • Monitoring ensures awareness of all shipping processes and confirms the final status of dispatched packages as updated by the logistics service provider.
If you're using Seller shipping, our new tool makes the process of uploading your tracking number easier and much more flexible! Here’s how to do it:
  1. Getting order address information
If you want to view a summary of your new and unshipped orders
  • Step 1: Export To ship orders information by clicking the 'Export' Button.
image
image
  • Step 2: Arrange shipments with your third party logistics providers according to order address information.
image
  • Template downloaded, will include order ID, SKU ID, quantity and buyer shipping information, which helps you fulfill shipment with third party shipping provider faster. A maximum of 200,000 orders can be exported in one go.
  1. Add tracking information for orders in bulk
If you want to upload tracking numbers for multiple orders at one time:
  • Step 1: Go to Manage Orders. And click Upload.
image
  • Step 2: Click Download Template. Upload the shipping information for your orders.
image
  • Please review the "Data definitions" and "Examples" sheets in template before filling out the file to get familiar with the information that will go into your file.
image
  • Step 3: Check Add Tracking No. and click Submit
image
Add tracking information for orders one by one
You can also choose to copy and paste your tracking numbers individually. For example,
  • Step 1: Select order status "Awaiting shipment"
  • Step 2: Select"Seller shipping" order and select a particular SKU first.
  • Step 3: Select Order content "Single SKU"
image
  • Step 4: Select orders in bulk and then click the Add tracking info Button.
image
  • Step 5: Copy paste Tracking ID, shipping provider and shipping service for all otders
  • Step 6: Click Submit
image
Handover Packages to Logistic Service ProvidersFor orders using Seller shipping, you must ensure that your packages meet the requirements of the dispatch SLA, as stated in the TikTok Shop Fulfillment Guidelines.
Before handing your package over to the LSP, it is your responsibility to ensure the product and its packaging are intact and that the correct shipping labels have been applied.
Check Delivery Status
It’s important to pay close attention to all shipping processes and the final status of dispatched packages. An order's status will change to delivered once the LSP updates the final package status.
Previous[Video] A Guide to Fulfillment at TikTok Shop Next Customer Information Data Desensitization

You may also be interested in