[For details on temporary peak surcharge, go here]

Overview

What is Upgraded TikTok Shipping?

Upgraded TikTok Shipping is a logistics solution designed to:

• Simplify domestic shipping in the US
• Reduce shipping costs
• Ensure more consistent policy execution.

By having TikTok Shop centrally manage carriers and offer exclusive discounted rates, sellers can continue shipping from their existing warehouses while enjoying lower logistics costs and a smoother fulfillment experience. Shipping labels are provided directly by TikTok Shop.

What Are the Key Benefits of this Upgrade?

• Lower Shipping Costs: Enjoy TikTok Shop’s exclusive negotiated rates, saving up to 20% compared to current TikTok Shipping rates, with even greater discounts expected in the future.
• Improve Fulfillment Compliance Policy: Enjoy exclusive exemptions from penalties related to On-Time Delivery Rate (OTDR) and Negative Review Rate (NRR). Additionally, any delivery delays or logistics-related negative reviews (excluding “out of stock/wrong item” and “damaged items in package”) caused by TikTok Shop logistics will not impact your Seller Performance Score (SPS), making fulfillment much easier.
• VTR Exemption : Benefit from a special exemption on Valid Tracking Rate (VTR), freeing you from worries about uploading tracking information
• Enhance Complaint Handling: A revised penalty framework for Customer Complaint Rate (CCR) to ensure that logistics-related complaints (excluding "out of stock/wrong item" and "damaged items") caused by TikTok Shop logistics will be fully covered by the TikTok Shop and excluded from seller performance assessments.
• TikTok Shop Handles Claim Process: TikTok will directly handle claims for lost, damaged, or undelivered packages, making compensation faster and hassle-free.
• Flexible and Easy Switching: Simply register the warehouses you want for Upgraded TikTok Shipping; other warehouses can remain on self-fulfillment, allowing you to mix and match to suit your operational needs.
• Optimized Carrier Recommendations: TikTok Shop automatically selects the best carrier based on package size, weight, and destination, eliminating the need for manual selection.
• Reliable Carrier Network: Primarily powered by USPS, covering nationwide delivery, ensuring peace of mind with every shipment.

Collections by TikTok (CBT)

As part of the Upgraded TikTok Shipping service, TikTok Shop now offers a new pick up service for sellers in specific areas. his new service offers a fully TikTok-managed pickup solution with even better discounted shipping rates than the current upgraded TikTok Shipping. Sellers can save up to an extra 30% on logistics costs. It’s designed to help you save time and cut costs while growing your cross-border business.

• Free door to door pick up, arranged by TikTok
• Special discounted shipping rates save up to 30% more on top of standard TikTok Shipping rates

Eligibility RequirementsTo use CBT service, your shop must meet the following Seller Qualification Requirements:

1. The store's average daily order volume within the past 30 days.
2. Your chosen warehouse is located within a CBT eligible zip code. See list for eligible zip codes in the Greater Los Angeles area, East Coast and Texas
3. Your chosen warehouse supports adding CBT as a shipping carrier (Just like adding USPS or UPS)
4. Your chosen warehouse is able to sort CBT orders and hand them over to the CBT service carrier

Disclaimer:Only orders shipped from within the CBT service area are eligible for CBT rates and services. Orders shipped from outside the CBT area will receive the upgraded TikTok Shipping rates and service.

Service Comparison

Cost Comparison

To compare service rates before making the switch, you can login with your Main Seller Account and use the Shipping Calculator to see your shipping cost.
Please refer to the simplified rate card below or use the shipping cost calculator link for more details. (TikTok Shop reserves the right of final interpretation regarding the rate card information.)(Please note: While TikTok Shipping supports packages up to 70 lbs. For any product weighing over 20 lbs or with any side longer than 50 in, we strongly recommend comparing TikTok Shipping rates with your own shipping solution before opting in. This will help ensure you choose the most cost-effective option for your business.)If the entered shipping warehouse is located in the Greater Los Angeles area, the shipping calculator will display both TikTok Shipping and CBT service rates.
(Please note: To avoid unexpected fees, please confirm with your third-party warehouse provider whether any additional charges apply for TikTok Shop shipping services.)

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Preparing your Operations for this Upgrade

[For detailed guidance on upgrading your warehouse, including system configuration and ERP integration, go here]We have aimed to make this upgrade seamless and limit impact on your operations. For more details, please refer to the Warehouse Standard Operating Procedures (SOPs).

• We are gradually rolling out our upgraded TikTok Shipping Service. Eligible sellers using TikTok Shipping will be automatically upgraded according to the schedule provided in your system inbox. Once this rollout is complete, the previous TikTok Shipping service will no longer be available. Please ensure your systems and warehouses are prepared for the upgrade, and complete the transition at your earliest convenience.

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Frequently Asked Questions (FAQ)

Service Subscription

1. CBT vs. TikTok Shipping— What’s the difference?

• TikTok Shipping serves everywhere: TikTok Shop sorts orders, then you drop off or third-party courier gets picked up.
• CBT is a door-to-door pick-up service only in Greater Los Angeles Area, East Coast and Texas. Warehouses need to sort orders, hold them separately, and wait for TikTok Shop to collect. Plus, you’ll get better rates.

For more details, please refer to TikTok Shipping & CBT Operating Procedure.

2. I’m currently using Seller Shipping. Can I switch to the upgraded TikTok Shipping?

Yes! If your ERP provider has integrated with the upgraded TikTok Shipping system, you can follow the steps outlined in How to Upgrade your TikTok Shipping Account section to make the switch.
If you’d like to join the CBT service, please refer to the TikTok Shipping Activation Guide. Our team will help enable access for you.

3. Can I use TikTok Shipping for cross-border warehouses?

Not yet. TikTok Shipping is currently only for US domestic warehouses.

4. Can I use TikTok Shipping for some warehouses under my store, while keeping Seller Shipping for the others?

Yes, you can. Simply register the warehouses you want to use with TikTok Shipping. Any warehouses not registered will continue using the original shipping method.

5. If I have multiple warehouses, some participating in TikTok Shipping and some not, where will customer orders be shipped from?

TikTok Shop will automatically determine the shipping warehouse based on the seller’s address and available inventory. The inventory and shipping fees shown to the seller have already been determined accordingly. If the seller sees inventory from a warehouse participating in TikTok Shipping, the order will be shipped from that warehouse; if the seller sees inventory from a non-participating warehouse, the order will be shipped from that warehouse.

6. If I have two warehouses, one using CBT and the other using TikTok Shipping, how are the shipping and settlement prices determined?

TikTok Shop will automatically determine the shipping warehouse based on inventory availability. The warehouse with available stock will be prioritized. If both warehouses have inventory, TikTok Shop will choose the one closest to the customer.

• If the order ships from the CBT warehouse, the CBT rate will apply.
• If it ships from the TikTok Shipping warehouse, the TikTok Shipping rate will be used for settlement.

7. If my product has inventory in both a TikTok (FBT) warehouse and my own warehouse, how will it be shipped?

For the same SKU,TikTok Shop will follow this logic to determine the shipping path:

1. If there is inventory in the TikTok (FBT) warehouse, the order will be fulfilled from there first.
2. If the TikTok (FBT) warehouse is out of stock, the system will use your third-party (3PL) warehouse to ship the order.
3. If multiple 3PL warehouses have inventory, the system will choose the one closest to the customer for faster delivery.

Please note: If an order contains two products: one in a TikTok (FBT) warehouse and the other in a TikTok Shipping warehouse, TikTok Shop will automatically split the order for separate shipments.

8. Can I switch a TikTok Shipping order back to self-fulfillment?

No, once an order is placed with TikTok Shipping, it can't be changed. If needed, you or the buyer will need to cancel the order and create a new one.

9. My ERP is self-developed or not listed, what should I do?

No worries. Check the ERP/OMS 系统发货 and US 新发货模式集成or contact us anytime!

10. If I change my mind, can I opt out of the upgraded TikTok Shipping?

Yes, you can. At any time, you may go to Seller Center and click “Switch Option” to change your shipping method back to Seller Shipping (self-fulfillment).

Shipping

1. Where do I print my TikTok Shipping labels?

Go to Seller Center → Order Management → Print

2. Do I still need to follow the shipping rules after using TikTok Shipping?

Yes, you are still required to ship the order within 3 business days to avoid impacting your LDR. If the package is not shipped on time, it will not be eligible for OTDR exemption.
Once the package is handed over and the pick-up scan is recorded, TikTok Shipping will take over responsibility for the rest of the logistics process. If the package is not delivered within 6 business days, it will not affect the seller’s OTDR score.
For detailed shipping and fulfillment rules, please refer to the Guide to On-Time Delivery Rate (OTDR)
For non-CBT orders, if there is no pick-up scan after handing the package over to the logistics provider, please contact your local logistics service provider to resolve the issue.

3. How do I ship after joining TikTok Shipping?

Keep doing what you’re doing!

4. Can I mix CBT packages with others when handing them to USPS or other couriers?

No, CBT packages must go to the CBT courier. Mixing them up can cause tracking issues, and these orders will not be covered by TikTok's service protection.

5. Why do I need to give the package to the right carrier?

Our shipping service uses different carriers like FedEx, USPS and others, which can sometimes cause confusion about which carrier to hand the package to. It’s important to give the package to the carrier shown on the label so it gets delivered on time.
If you give it to the wrong carrier, the package could be delayed, lost, or you might get extra fees. Always double check the label before handing it over.

6. Can CBT couriers pick up non-CBT packages?

No, CBT couriers only handle CBT orders. They won’t process other packages. Errors will not be covered by TikTok's service protection.

7. My warehouse is an Amazon FBA site, can I use TikTok Shipping?

Unfortunately, no. Amazon doesn’t support any third-party shipping labels. TikTok Shipping can’t be used with FBA.

8. What should I do if the warehouse says the CBT carrier didn’t come to pick up the goods, or if there’s no tracking record after pickup?

Pickup delays can occur for various reasons. CBT carriers will arrive on time as scheduled after confirming the pickup time and frequency with the warehouse. If a delay occurs, please follow the steps below to verify and handle the issue:

1. Confirm the order type:
2. Confirm the Warehouse Shipping Status
3. Contact the Pick-Up Staff

4. Report Other Issues

If you encounter any other issues that cannot be resolved, please promptly contact official customer support through a ticket.

• If the warehouse reports that packing has been completed, please provide photos as proof of the completed packing.

• If the warehouse reports that the goods have been picked up but not yet checked in, please provide proof of handover.

Order Management

1. How can I track my package after it’s shipped?

Once you print the label in Seller Center using the upgraded TikTok Shipping, the tracking information is automatically uploaded. Shipping status will be updated in real time, so you can easily follow your order’s progress.

2. How do I split or combine orders?

• To split an order into multiple packages, please refer to: Splitting Orders into Separate Packages.
• To combine multiple orders into one shipment, please refer to: How to combine multiple orders into a single package

3. Can I choose my own carrier?

No, we will automatically assign the most cost-effective and reliable carrier for your package.

4. Can I change the warehouse after printing the shipping label?

No. Once an order is created using the upgraded TikTok Shipping, the selected warehouse is fixed and cannot be changed.

5. Can I set my own shipping fees for buyers?

TikTok Shipping provides a standardized buyer-facing rate card, which cannot be adjusted manually. If you’d like to offer shipping discounts to your customers, you can do so through the Marketing Management module.

Rights and Protection

1. How do I get help from TikTok Shop?

Use the Seller Assistant in your Seller Center! Please refer to the following steps:

• Log into TikTok Shop Seller Center
• Click the "Assistant" icon in the top-right
• The assistant will guide you with quick answers
• Still need help? Go to ☰ Menu > Help Center > Scroll to “Chat with Us”

Live chat hours: Daily, 5:00 AM–12:00 AM PT
Please refer to Seller Guide: Upgraded TikTok Shipping and Collections by TikTok - Logistics Coverage & Reimbursement Policy

2. If a package is returned due to failed delivery, who pays for the return shipping?

Return shipping costs caused by delivery failure will be covered by TikTok Shop. The package will be returned to the original sender’s address or the shipping warehouse, as indicated on the label.

3. How do I file a claim for a lost or damaged package?

Submit a service ticket in Seller Center, our team will assist you.

• Please refer to Seller Guide: Upgraded TikTok Shipping and Collections by TikTok - Logistics Coverage & Reimbursement Policy

Billing

1. How are shipping fees settled?

TikTok deducts shipping fees from either your GMV or deposit. Billing happens after successful delivery & transaction completion. Sometimes you might see a second charge adjustment after the courier’s actual weight audit.

• Please refer to Billing FAQ

2. Can I set my own buyer shipping fee?

Not directly. The shipping fee charged to buyers is set by TikTok. However, you can set shipping vouchers in the marketing module!

• Please refer to Voucher setup guide

3. How is shipping weight calculated? Why is there a difference between the rate card calculator and the actual charge?

TikTok Shipping calculates the shipping fee based on the greater of either the volumetric weight or the lowest weight of your package. So if your package is large but light, the volumetric weight may apply, which could result in a higher charge than the estimate shown in the rate card calculator.

Operation

1. How to raise a new issue to TikTok Shop seller service team?

We launched Seller Assistant to give you faster help with time-sensitive tasks. It’s built into Seller Center and offers real-time tips, answers, and support to help you take action quickly.

• How to Reach Us: Go to Seller Center → click the Assistant icon / Help Center → Contact Us → enter your question
• Live Agent Support Hours: Available daily from 5:00 AM – 11:00 PM (PST)
• Outside Service Hours: During non-service hours, the virtual assistant will only provide FAQs based on your questions. Live agent support is unavailable through both chat and ticket

2. How to get live agent support through the assistant window?

• Do not simply type “create a ticket” or “live agent,” as the assistant will still need to ask for your specific problem
• Recommended format: [Issue] + [Need agent support]
• Example: “I've already got my packages ready, but no one has come to pick them up. Can you help check with the provider? I need an agent's help right now”

▶ After reviewing the virtual assistant’s response, you may confirm if you still need live agent support. If so, simply click “Chat with live agent”

▶ If the assistant’s answer does not resolve your issue and the “Chat with live agent” button is not shown, please click “I need more help”

3. How to find the support/IM/ticket history?

• In the Assistant window at the top right of the Seller Center page, type “help center”
• Click the link in the reply to open the Help Center page
• At the bottom of the page, under “Support history,” you can find your past contact records

4. Where can I find my warehouse ID code?

Please go to seller center and warehouse settings (under profile), and you will be able to see the warehouse ID where the red arrow is pointing. Please make sure the address is updated and accurate prior to sending us the warehouse ID code.

5. How is Package Rate calculated?

Shipping costs are determined by both the actual weight and the dimensional weight of the package.

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For more information or to apply, please visit TikTok Shop Seller Center or contact us via ShippingSolutions+4PL@tiktok.com.