FBT Rate Card & Frequently Asked Questions

Multi-unit Pricing Update: Starting Sep 15, 2025, new Multi-unit pricing will be effective. Please refer to 'Multi-unit Pricing Update' portion of section C of this article.New Storage Fee Update: Starting Sep 1, 2025, new storage fee will take effect for all inventory in FBT warehouses, including both sellable and defective units. Please refer to section D of this article.New Hub Placement Fee Update: For units received into the hub on or after Aug 1, 2025 new Hub Placement Fees will be effective. Please refer to section E of this article.

A. FBT Shopper Free Shipping Policy - Starting June 16, 2025

Starting June 16th, FBT will remove the $30 free shipping threshold for all FBT shipped products. All products shipped via FBT will qualify for free shipping by default.Key Benefits:

• Enhance visibility: FBT-fulfilled products are automatically enrolled in the TikTok Shop Free Shipping Program, improving product exposure across Shop Tab and 'For You' page.
• Gain access to platform campaigns and promotions: Access to flash deals, campaigns with free shipping, and get coupons from the TikTok Shop encouraging shoppers to choose your products.

Note: TikTok Shop reserves the right to modify or revoke free shipping eligibility at its sole discretion, including in cases of shopper policy violations.

B. Opting Out of FBT Free Shipping Policy - Starting June 16, 2025

By default, all units fulfilled through TikTok Shop’s FBT service are eligible for free shipping with no minimum order value. To support sellers with lower-margin products, TikTok Shop offers an opt-out option:When a seller opts out:

• A $30 free shipping threshold will apply to the opted-out units.
• Shoppers will pay a flat $5.99 shipping fee when purchasing opted-out units for orders under $30.
• Sellers will continue to be charged the standard FBT fulfillment fee per unit.
• TikTok Shop will provide a $0.75 reimbursement per unit to sellers for orders that do not qualify for free shipping.

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Important Notes:

• Products opted out of no-threshold free shipping may see reduced sales performance, as TikTok Shop shoppers strongly prefer free shipping. Sellers are encouraged to carefully evaluate product margins versus the potential impact on conversion rates before opting out.
• Sellers can opt out of FBT’s no-threshold free shipping via the following link: Link
• For products opted out of no-threshold free shipping, the $30 threshold and the $5.99 shopper-paid shipping fee are fixed and cannot be adjusted.
• The $0.75 per-unit reimbursement applies only to:
  • Orders where the shopper pays for shipping (i.e., the total order value is under $30).

Orders that are not creator sample orders or replacement orders.

C. FBT Fulfillment Fee - Starting September 15, 2025

FBT fulfillment fees include pick, pack, packaging, and last-mile shipping to the shopper. Fees are charged on a per-unit basis. Fulfillment fees are calculated based on the chargeable weight* of each individual unit; there is no need to estimate the total package weight or dimensions.Effective September 15, 2025 we are updating our Multi-unit Pricing:

• Multi-unit rates will now be different based on the number of units from the same seller in one checkout, specifically for 2 units, 3 units, and 4+ units, per unit price will decrease as the number of units increase. 4+ units (e.g., 6 units) will be charged the same per unit rate as 4 units.

Creator Sample order Pricing:Sample orders fulfilled through FBT under the Affiliate Program are charged the standard per-unit FBT fulfillment fee. Sample orders are not eligible for reimbursement when opting out of no-threshold free shipping.

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Shipping Weight Calculation:

• If a unit’s actual weight is less than or equal to 1 lb and its volume (Length × Width × Height) is less than or equal to 166 in³, shipping charges will be based solely on the actual unit weight¹.
• If either threshold is exceeded², the chargeable weight* is the greater of actual unit weight or dimensional weight. Dimensional weight is calculated using the formula: Length × Width × Height ÷ 166 (in inches)

¹ The actual unit weight is determined by FBT’s warehouse during inbound processing.
² Each unit must not exceed 50 lbs in actual weight, and no single side (length, width, or height) may be greater than 26 inches to be eligible for FBT fulfillment.
Pricing ExamplesThe following pricing examples illustrate how the new fulfillment fee rate card for Fulfilled by TikTok (US) starts on September 15, 2025.

D. FBT Storage Fee Updates (Effective September 1, 2025) - New Fee Update!

• Starting September 1st 2025, we will extend free storage from 30 days to 60 days
• On top of the 60 days of free storage, to help you manage your costs through Black Friday/Cyber Monday, we are offering a limited-time discount of up to 20% off to storage fees for units with 60+ storage days between Sep 1st 2025 and Jan 31st 2026. Please note that this discount is time bound and expires on Jan 31 2026.

These changes will automatically reflect on the rate card, invoices, and storage charges.

FBT Storage Fee - Starting Sep 1, 2025

E. FBT Hub Placement Fee (Optional) - New Fee Update!

To improve operational efficiency, promote compliance, and align with market standards, TikTok Shop will implement the following updates to its Fulfilled by TikTok (FBT) service starting June 6, June 16, and Aug 1 2025. For the rate card effective prior to these dates, please refer to FBT Previous Rate Card.Sellers may choose to route inventory through designated Hubs or ship directly to Fulfillment Centers (FCs). Pricing varies by routing option.

• Hub Routing (Optional): Sellers can choose to inbound inventory via TikTok Shop’s East or West Hubs. Placement fees will vary based on the selected Hub and shipment details.
• Direct-to-FC Shipping (No Fee): Inventory shipped directly to FBT Fulfillment Centers will not incur a hub placement fee, provided sellers fully comply with TikTok Shop’s routing and allocation requirements. Failure to comply may result in Inbound Incident Fees.

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Shipping Weight Calculation:

• If a unit’s actual weight is less than or equal to 1 lb and its volume (Length × Width × Height) is less than or equal to 166 in³, shipping charges will be based solely on the actual unit weight.
• If either threshold is exceeded, the chargeable weight is the greater of actual unit weight or dimensional weight. Dimensional weight is calculated using the formula: Length × Width × Height ÷ 166 (in inches)

New FBT Hub Placement Fees (Effective Aug 1, 2025)

Note: Each unit must not exceed 50 lbs. in actual weight, and no single side (length, width, or height) may be greater than 26 inches to be eligible for FBT fulfillment.

Previous FBT Hub Placement Fees (June 6, 2025 - July 31, 2025)

F. FBT Incidents Fee - Starting June 16, 2025

Inbound Booking Non-Compliance Fee

Scheduling an inbound delivery appointment and ensuring your freight shipments arrive on time are essential for a smooth inbound experience and fast processing. Refer to the [Booking Policy] for more details.

Inbound Routing Non-Compliance Fee

Compliance with FBT inbound requirements is mandatory. Inbound shipments that significantly deviate from the submitted shipment plan, including incorrect delivery location, overages, shortages, or failure to meet arrival timelines, will incur a Routing non-compliance fee. These fees are in addition to any applicable Hub Placement Fees and are designed to offset the increased operational costs of inventory repositioning and handling.For full details on fee structures and rates, refer to the [Inbound Incidents Page]. Routing Non-Compliance Fee starts from $0.50 per unit, tiered by weight. Please refer to the [Inbound Incidents Page] for detailed fee calculation rules.

Inbound Incidents Fee

Exit Inventory Non-Compliance Fee

G. FBT Value-Add Service Fee

H. FBT Ship In Original Container (SIOC) Discount

To support sellers who use their own packaging, FBT offers the Ship In Original Container (SIOC) discount for sellers using their own compliant packaging.

• Sellers must meet FBT’s packaging standards and complete the SIOC certification process to be eligible.
• Once approved, sellers will receive a fulfillment fee discount based on the certified product’s size and weight.

For full program requirements and how to apply, please visit here.

Frequently Asked Questions

Popular Questions

1. What’s the difference for sellers offering products under $30?

With the new FBT Buyer Shipping Policy, all products shipped via FBT will now qualify for free shipping by default, regardless of price — including those under $30.This means:

• Buyers no longer need to pay for shipping, even on lower-priced items.
• Sellers benefit from higher conversion rates, as TikTok Shop shoppers strongly prefer free shipping.

Sellers who choose to opt out of this policy can still ship via FBT, but their customers will be charged a $5.99 shipping fee if the order value is below $30.Here’s a comparison example for a $12 T-shirt (8–12 oz shipping weight):

Note: While opting out reduces the fulfillment fee slightly, it may also lead to lower sales performance due to the lack of free shipping.

2. With FBT launching the new no-threshold shopper free shipping policy, what do sellers need to do?

No action is required—sellers will automatically benefit from the new no-threshold shopper free shipping policy and enjoy the full advantages of the TikTok Shop Free Shipping Program. This update is especially helpful for sellers with products priced under $30, as those products will now qualify for free shipping without meeting a minimum order amount.If sellers prefer to maintain the previous $30 free shipping threshold, FBT offers an option to opt out of the no-threshold policy. Please refer to 'Opting Out of FBT Free Shipping Policy' in the article above.

3. What will happen to the FBT Seller-Funded Free Shipping feature?

As part of the FBT shipping policy upgrade, the FBT Seller-Funded Free Shipping feature will be discontinued. FBT will now default to a no-threshold free shipping model to enhance the buyer experience and drive higher conversion.If a seller previously configured FBT Seller-Funded Free Shipping, those settings will be automatically removed, and the feature will no longer be available going forward.

4. Are samples shipped through FBT charged differently than regular shopper orders?

No, sample orders fulfilled through FBT under the Affiliate Program are charged the standard per-unit FBT fulfillment fee, the same as regular shopper orders. These orders are not eligible for the $0.75 per-item reimbursement for products opted out of no-threshold free shipping.

5. How does multi-unit fulfillment fee pricing apply?

Multi-unit pricing applies to orders that include two or more units fulfilled by FBT from the same seller in one checkout. This includes scenarios such as:

• A shopper purchases a virtual bundle (e.g., two or more separate SKUs grouped together).
• A shopper purchases multiple units—either the same SKU or different SKUs—from the same seller.

Important Notes:

• Multi-unit pricing applies only when a single FBT seller contributes two or more items to the order. Orders with items from different FBT sellers do not qualify, unless one seller contributes multiple items—in which case, that seller receives the multi-unit pricing.
• Physical bundles—products pre-packed and shipped as a single unit—are treated as one unit in the FBT warehouse and charged as a single fulfillment unit.
• Multi-unit fulfillment fees are calculated based on the Chargeable Weight of each individual unit. There is no need to estimate total package weight or dimensions for the full order.

6. For the new multi-unit rates, do I need to take any action to get the new pricing?

No. The new multi-unit rate card will automatically apply to all eligible FBT orders starting September 15, 2025.

7. For the new multi-unit rates: How are multi-unit orders (from the same seller in one checkout) billed under the new rate card? How about single unit rates?

• Single-unit orders will continue to be billed at the existing single-unit rate.
• 2-unit orders: For selected weight bands, the rates are now reduced compared to previous multi-unit rate
• 3-unit orders: Lower per-unit rate than 2-unit orders.
• 4+ unit orders: Receive the best (lowest) per-unit rate, applied to all orders of 4 or more units.

7. How will the fulfillment fee appear in the Billing Center?

The FBT fulfillment fee will be charged through the TikTok Shop Seller Center when orders are delivered and deducted directly from your revenue.Billing statements will include the following line items:

• FBT Fulfillment Fee (Debit) – applies to all FBT orders
• Customer Paid Shipping Fee (Credit) – for orders where the shopper paid for shipping
• TikTok Shop Shipping Incentives (Credit) – for orders where TikTok Shop offers free shipping
• Customer Shipping Fee Offset (Debit) – applies to both scenarios to offset the shipping-related credit, ensuring no net gain or loss for sellers

Scenario 1: Free Shipping Order

• FBT Fulfillment Fee (Debit)
• TikTok Shop Shipping Incentive (Credit): The amount TikTok Shop covers for the shopper's shipping.
• Customer Shipping Fee Offset (Debit): The same amount is deducted to offset the platform-funded shipping.

Scenario 2: Shopper Paid for Shipping

• FBT Fulfillment Fee (Debit)
• Customer Paid Shipping Fee (Credit): The amount the shopper paid for shipping.
• Customer Shipping Fee Offset (Debit): The same amount is deducted to offset the shopper-paid shipping fee

8. Where can I find charges for storage fee, hub placement fee and value-added services (VAS)?

FBT storage fees, hub placement fees, and VAS charges will be automatically deducted from GMV once settled. Sellers can view and track these charges in the Seller Center under the corresponding payment details. For more information, please refer to the GMV Payment for FBT Fees Merchant Academy.

FBT Fulfillment Fee

9. How will I be charged for bundled products when I use FBT to ship them?

The way fulfillment fees are charged for bundled products in FBT depends on whether the bundle is classified as a virtual bundle or a physical bundle:

• A virtual bundle refers to a group of products sold together as a package deal but not physically packaged together prior to storage and shipping. Each unit in the bundle is treated as a separate unit during fulfillment and requires a separate pick by our warehouse team.
• A physical bundle refers to products that are combined and packaged as a single unit before storage and shipping. These products are physically prepackaged together, requiring only a single pick by our warehouse team.

Charges for bundled products:

• Virtual bundles: These qualify for the multi-unit fulfillment fee, as each unit is fulfilled separately. Virtual bundles generally cost more to fulfill compared to a single physical bundle, depending on the weight and dimensions of the units.
• Physical bundles: These qualify for the single-unit fulfillment fee, as the entire bundle is treated as a single unit. If multiple physical bundles are purchased within a single order, the order will qualify for the multi-unit fulfillment fee.

Note: Ensure all physical bundles are assembled/pre-packed prior to arrival at FBT, as FBT currently does not offer kitting services.

10. Are there additional charges for orders shipped to Alaska or Hawaii?

There are no additional surcharges for orders shipped to Alaska or Hawaii. The fulfillment fees listed above apply equally to orders shipped to Alaska, Hawaii, and the contiguous United States.

FBT Storage Fee

11. For storage cost discount between Sep 1st 2025 and Jan 31st 2025, how will I receive the benefits?

All updates on Sep 1st on storage (including 60 days of free storage, and time-bound discounted storage), will be applied automatically. No action is required from you.You can view these changes directly on the updated rate card, monthly storage invoices, and fulfillment charges starting September 1st 2025.

FBT Hub Placement Fee

12. There are multiple hub options in the system. Which ones are considered East Coast and which are West Coast for pricing purposes?

The following hubs are assigned to their respective pricing regions:

TikTok_Redlands(CA)_Hub	West
TikTok_Eastvale(CA)_Hub	West
TikTok_Middlesex(NJ)_Hub	East

13. Will FBT continue to support inbound shipments sent to two different hubs within the same Inbound Shipment (IBR)?

No, FBT has discontinued the option to inbound to two hubs in order to simplify the seller experience.For existing inbound orders already en route to two FBT hubs:

• Shipments received on or after June 6 will be charged based on the new hub placement fee rate card (West Coast rates).

Shipments received before June 6 will continue to follow the previous hub placement fee structure and rate card.

14. How much flexibility do sellers have when inbounding to FBT?

FBT provides sellers with flexible options for inbound shipments to optimize cost and convenience. This flexible structure lets sellers choose the best option for their business, optimizing for cost and efficiency while maintaining compliance. Sellers can choose from the following options:

• Single FBT Hub (East or West) – Hub Placement Fee Applies
• Direct Ship to Multiple Fulfillment Centers (No Hub Placement Fee)

Sellers can specify the SKUs, quantities, and estimated delivery dates for their inbound shipments. Regardless of whether sellers are shipping to hubs or directly to fulfillment centers, they must follow FBT’s routing guide and inventory allocation recommendations to avoid inbound incident fees. Additionally, if shipping to a single hub, sellers must ensure the products are sent to the correct location.

15. What happens if a seller does not follow the allocation requirements provided by FBT for Hub or direct-to-fulfillment center inbound shipments?

Sellers who fail to comply with FBT's allocation or routing requirements for inbound shipments will be charged inbound incident fees. These fees are determined by the type and severity of the non-compliance. Examples of non-compliance include sending shipments to incorrect locations, mislabeling, or failing to meet quantity requirements. These surcharges help cover the additional operational costs required to reposition inventory and maintain efficient processes.

FBT Shopper Returns

16. Is there an additional cost associated with shopper returns or refunds?

Yes, sellers may be responsible for certain costs depending on the outcome of the return or refund request. If sellers are found to be responsible based on the return and refund policy, they may incur the following fees: return shipping, shopper-paid shipping fee, TikTok shipping fee paid on behalf of the shopper.For sellers using the FBT shopper return service, an additional return handling fee of $3 per order will apply.

FBT Exit Inventory

17. What is the Outbound Exit Inventory — Missed Appointment/No Show Fee?

When submitting an Exit Inventory (Return to Merchant) request, sellers can choose a removal method: Small Parcel or Freight (LTL/FTL). If Freight is selected, sellers are required to schedule an outbound pickup appointment with each applicable warehouse to ensure a smooth handover process.If a seller fails to show up for the scheduled appointment or arrives with a significant delay, an Outbound Exit Inventory Missed Appointment/No Show Fee will be applied as a non-compliance penalty.For full details on exit inventory procedures, please refer to the FBT Exit Inventory Guidebook.