Countdown Bidding
05/13/2026
Summary
What is Countdown Bidding on TikTok Shop and why should sellers use it?
- Countdown Bidding (LIVE Auctions) creates an interactive, real-time shopping experience that accelerates buyer decisions, boosts engagement through live interaction, and maximizes conversions via social proof and competition.
- It is available to sellers with SPS ≥ 2.5 or null and can be used on both PC LIVE Manager and the app.
How can sellers set up and manage auction products for Countdown Bidding?
- Sellers can add auction products via Temporary Listing (quick, temporary, no inventory sync), Seller Center (permanent auction products, not searchable in shop), Bulk Upload, or by selecting specific SKUs/variants.
- Temporary Listings last only during the LIVE session and require re-creation for each event; Seller Center listings take longer to approve but can be reused indefinitely.
What features and best practices should sellers know to optimize their LIVE Auctions?
- Pin auction products on screen during LIVE to maintain viewer awareness; use countdown timers and enable combined shipping for multiple purchases (except international shipping).
- Promote auctions ahead of time on social platforms, disclose auction mechanics transparently, maintain fairness, and avoid last-minute product creation to ensure smooth auctions.
What is the Video Receipt feature and how does it benefit sellers and buyers?
- Video Receipt is a timestamped clip from the LIVE auction linked to each order, serving as verifiable proof of sale to prevent disputes.
- Available to both sellers and buyers for up to 30 days after the order reaches "Ready to Ship" status and before "Completed" status; it is viewable in the Manage Order tab (sellers) and Order detail page (buyers).
What is the Surprise Set feature and what should sellers consider when using it?
- Surprise Set allows sellers to auction a prize pool of multiple products with random wins, enhancing engagement through mystery and anticipation, but only one Surprise Set can be active at a time.
- Sellers must disclose minimum prize values and remind buyers to monitor real-time win rates to manage expectations and reduce negative feedback; max bid per item is $5000, max 500 units per item.
Countdown Bidding
Countdown Bidding, or sometimes referred to as LIVE Auctions, turns shopping into an interactive, real-time experience that accelerates decision making, social engagement, and higher conversion through bidding and entertainment. Countdown bidding is available to sellers with a SPS of 2.5 or higher, or a SPS of null. Countdown bidding can be used in both LIVE Manager on PC and in the app.Why use Countdown Bidding?
⏰ Accelerate Decision-MakingCountdown timers and limited inventory drive shoppers to act fast, turning browsing into immediate purchases.
🔥 Improve EngagementReal-time interaction with hosts and other bidders keeps viewers invested and coming back for more.
💰 Maximize Conversion
The combination of social proof, competition, and live demonstrations convinces shoppers and optimizes conversion rates.
In this guide, we will take you step-by-step on setting up your LIVE Auction in both PC and the app.How to access Countdown Bidding (LIVE Auctions)
| Step 1. Log into Seller Center. Then click on LIVE & video, followed by LIVE selling. |  |
| Step 2. Once you land on this LIVE selling page, click on Go to LIVE Manager. This will open up a new browser, taking you to LIVE Manager.Note: on this LIVE selling page, you'll find best practices and tips and tricks to going LIVE. |  |
| Step 3. Go to LIVE console if you aren't there. The Auctions tab is where you can start setting up auctionable products. |  |
Adding auction products to your LIVE on PC
Add auction products via Temporary Listing
Temporary listing is a quick and easy way to add a product to your LIVE. Moderation typically takes less than 2 minutes. However, as the name suggests, this listing is temporary and will not sync to your TikTok Shop store nor Shopify. Once the LIVE session is over, this listing is removed altogether. If you're running another LIVE in the future for the same product, you will have to recreate the temporary listing again.| Step 1. In LIVE console, click on Auction, and then click on Create temporary auction listing. |  |
| Step 2. Fill out the temporary listing product form. Put in a product description name and select the appropriate category.⚠️ Important: Avoid using words associated with "Bid" or "Auction" when entering Product name, or the Temporary listing will not pass review.Enter a starting bid. We recommend starting low (i.e. $1 or $5), though it's not a requirement. Select the quantity you have. Fill in the package information for shipping. |  |
| Step 3. Your newly created temporary listing will show up under Auction. You will also see a notification that tells you it's under review. Once the review is completed, the notification will disappear. Click on the little pencil icon to edit the temporary listing.Note that once you create a temporary listing, it automatically appears as an auction item with dynamic quantity tracking. Each individual unit displays with a sequential number that updates in real-time as items sell. |   |
| Step 4. Here you can edit the temporary listing. Note that the information populated here was set up your completion of step 2. Select how long you want the auction to go for, with a maximum of 2 minutes. Extend Auction allows the clock to go back to a preset time if a bid comes in the last second. Turn Sudden death on if you don't want the clock to reset to the preset time.Click Submit. |  |
| Step 5. Continue to add auction products to your LIVE until you are finished. | |
| Step 6. Go LIVE! |  |
Add auction products via Seller Center
| Step 1. Log into Seller Center. Go to Products, then Manage products. Click on Add product. |  |
| Step 2. Follow the process of adding a new product. In the Sales information section, you will see a new Auction product toggle. Toggling it on will give you fields such as Starting bid price (a minimum of $1 is required) to fill in. Once you have finished filling out the information, hit Submit for review.Note: adding auction product this way takes longer for review; however, once approved, you can add this product to your LIVE session indefinitely, unlike temporary listing which disappears after each LIVE session. Also note that an Auction product is not searchable in your Shop. This product is designed only to be seen and used during a LIVE session. |  |
Step 2a. You can also find any existing product(s) in your shop and turn them into an Auction product by toggling it on. Keep in mind the product is no longer searchable once you toggle Auction product on. If you want both an auction product and have it searchable, you would need to create two listings, where one is auction and the other not.⚠️ The following product types cannot be converted to auction products:
| |
| Step 3. Log into LIVE Manager. In LIVE console, click on Auction, and then click on Add from auction list. |  |
| Step 4. If you have created Auction products in Seller Center (step 1 and 2), the approved products will show up here. Simply select the products you want to add to your LIVE. |  |
| Step 5. Auction products will show up under Auction. Just like Temporary Listing, you can click on the pencil icon to edit the listing, where you can change the auction time limit, starting bid, etc. |   |
| Step 6. Continue to add auction products to your LIVE until you are finished. | |
| Step 7. Go LIVE! |  |
Add auction products via Bulk Upload
| Step 1. Log into Seller Center. Click Products, then Manage Products. Go to Bulk actions, then click on Upload in bulk. |  |
| Step 2. Select the appropriate category and then Download the template. An excel file should be downloaded. Open up the Excel file. |  |
| Step 3. Fill out the form (if you have any questions regarding bulk uploading, consult this article).Depending on your laptop device, find the word "Auction". In this screenshot, it is in column BL, though the excel file may change based on future updates. Simply type in Auction product with respect to the product you want uploaded as auction products. |  |
| Step 4. Upload your completed Excel file into Seller Center (same place as Step 2). |  |
| Step 5. The auction products will be processed along with your other bulk uploads. |
Uploading SKU-level/Variant Products
| Step 1. When adding a product with variants to your upcoming livestream, choose which specific SKUs/variants you want to display. |  |
| Step 2. Click on the SKU that has variants and a dropdown menu will automatically appear showing all available variants for that product.Select the specific variants you want to include in your auction. |  |
| Step 3. Once you add your variant, it will show up under Auction tab. |  |
| Step 4. Once the product goes live, viewers will see the auction with the selected variant clearly labeled and displayed. |  |
Adding auction products to your LIVE on the App
Add auction products via Temporary Listing
| Step 1. Log into the app and click on the Shop icon in your LIVE screen. |  |
| Step 2. Select Create a temporary list |  |
| Step 3. Fill out the temporary listing product form. Put in a product description name and select the appropriate category.⚠️ Important: Avoid using words associated with "Bid" or "Auction" when entering Product name, or the Temporary listing will not pass review.Enter a starting bid. We recommend starting low (i.e. $1 or $5), though it's not a requirement. Select the quantity you have. Select how long you want the auction to go for, with a maximum of 2 minutes. Extend Auction allows the clock to go back to a preset time if a bid comes in the last second. Turn sudden death on if you don't want the clock to reset to the preset time.Click Complete. Your newly created temporary listing will show up under Auction. You will also see a notification that tells you it's under review. Once the review is completed, the notification will disappear. Click on the little pencil icon to edit the temporary listing.Note that once you create a temporary listing, it automatically appears as an auction item with dynamic quantity tracking. Each individual unit displays with a sequential number that updates in real-time as items sell. |   |
| Step 4. Your newly created temporary listing will show up under Auction. Click on the little pencil icon to edit the temporary listing. |  |
| Step 5. Continue to add auction products to your LIVE until you are finished. |
Adding Pre-Created Auction Products via App
| Step 1. Log into the app and click on the Shop icon in your LIVE screen. |  |
| Step 2. Select Add products |  |
| Step 3. Select the product(s) you want added to your Auction. Keep in mind these are all products that were created directly in Seller Center where the auction toggle is turned on. |  |
| Step 4. Once you add, your auction products will show up under Auction. |  |
| Step 5. Continue to add auction products to your LIVE until you are finished. |
Starting your auction
| LIVE Manager (PC) Version | |
| Step 1. Once you're live, always remember to pin your auction products by clicking on the thumbtack. Pinned product will show up on the screen as such. |   |
| Step 2. Once you are ready to auction your product, click Start and a countdown timer will show up on your listing. Please note that once you start an auction, you have to let it run its course. |  |
| Step 3. Toggle to Sold item to see your auction sales. You can view it based on Product, or based on Order. |  |
| 💡 Pro Tip: For seamless auction management, track each temporary listing's quantity number using simple sticky notes. Write the item number (e.g., "#1", "#2", "#3") on individual notes before starting your auction session.This simple prep step lets you run consecutive auctions without interruption - just grab the next numbered note and keep the momentum going! | |
| App Version | |
| Step 1. Once you're live, always remember to pin your auction products.Pinned product will show up on the screen as such. |   |
| Step 2. Once you are ready to auction your product, click Start and a countdown timer will show up on your listing. Please note that once you start an auction, you have to let it run its course. |  |
| Step 3. Toggle to Sold item to see your auction sales. You can view it in the Order tab. |  |
| 💡 Pro Tip: For seamless auction management, track each temporary listing's quantity number using simple sticky notes. Write the item number (e.g., "#1", "#2", "#3") on individual notes before starting your auction session.This simple prep step lets you run consecutive auctions without interruption - just grab the next numbered note and keep the momentum going! | |
The Video Receipt Feature
To enhance security and build shopper trust, a Video Receipt is now automatically linked to every auctioned order. This timestamped clip from your LIVE serves as verifiable proof of the item sold, helping you manage sales efficiently and prevent disputes.Both shoppers and sellers will start to have access to Video Receipts. Video Receipts remain available for up to 30 days for orders meeting all three conditions:
- Order created after Feb 4th, 2026
- Status has reached "Ready to Ship" status
- Status is not yet "Completed" status
Order Status | Show Video Receipt or not | |
User/Buyer side | Seller side | |
On the Way | ✅ | ✅ |
Delivered | ✅ | ✅ |
Refund | ✅ | ✅ |
Completed | ❌ | ❌ |
Cancel | ❌ | ❌ |
 |  |
 |  |
Surprise Set
⚠️Surprise Set is currently available to a select group of sellers as we gradually roll out this exciting feature. Surprise Set must be set up in LIVE Manager on PC; however, you can edit and launch your Surprise Set on both PC and in the app.Creating a Surprise Set
Surprise Sets let you create exciting mystery auctions where bidders compete for entry into a curated prize pool rather than specific items.How It Works: Set up a prize pool containing multiple products of varying values - for example, a Pokemon Surprise Set might include everything from standard Booster Packs to high-value Super Premium Collections (SPCs). Winners receive a randomly selected item from your defined prize pool, creating anticipation and engagement that keeps bidders coming back.
| Step 1. There are two entrances to create a Surprise Set.Click on Add surprise set under Surprise set in LIVE Console.Or from the Auction tab, click on surprise set. |   |
| Step 2. In the set up window, configure the name, starting bid, and add the products into your set. |  |
| Step 3. When adding products, enter quantities available and shipping information.Or Import from Excel/CSV: Sellers can download a predefined template, fill in up to 500 product variations (including mandatory fields like Product Name, Quantity, Weight, and Dimensions), and upload it. Once uploaded, the system automatically fills in the product details on the screen, allowing sellers to review and edit them before finalizing. ⚠️ Please note, you are only able to add 500 units per item. The maximum bid for each Surprise set item is $5000. |  |
| Step 4. Once you add the surprise set, you are ready to go! |  |
Surprise Set App Experience
You can edit and launch Surprise Set in the app (note: you must create the Surprise Set in LIVE Manager first)| Step 1. Go to your Products section in the app. You should see the Surprise Set that was created and approved from LIVE Manager.You can click on the Pencil icon to edit the auction settings. |  |
| Step 2. The settings you can edit include starting price, auction duration, as well as an extended timer option. When enabled, any last second bid will reset your countdown timer to the extended time you pre-select. You can also toggle extended timer off.Click Complete once you are done. |  |
| Step 3. After you go LIVE, click on the shopping bag icon at the bottom of your screen to bring up your products. |  |
| Step 4. You can edit the Surprise Set auction setting by clicking on the three little dots. When ready, you can pin the product. Pinning a product will allow to see this item on the bottom of their viewing screen.And when you are ready to auction, click Start. |  |
Surprise Set User Experience
During the Auction: Your live Surprise Set displays with quantity tracking (just like Temporary Listings), so bidders can see how many prizes remain in the pool.The Big Reveal: When someone wins, the excitement really begins! A spinning prize wheel appears showing all available prizes, then dramatically stops to reveal their specific win. Other remaining prizes stay visible in the background, building anticipation for future bidders.
⚠️Important reminder for Surprise Set:To reduce negative feedback stemming from unmet shopper expectations during Surprise Set draws, it is crucial that sellers/streamers implement the following best practices:
- Prompt buyers to monitor real-time win rates: sellers/streamers should continuously remind shoppers to check the probability changes before and during the Surprise Set.
- How-to: Guide interested livestream viewers to click the Surprise Set Product Detail Page to see how the win rates adjust after every draw.
- Disclose the lowest prize value: sellers/streamers are recommended to proactively disclose the minimum value of the items in the prize pool to set accurate buyer expectations.
Analytics
Whenever an auction item is sold, its GMV and sales count will be reflected across multiple surfaces. |  |  |
Auction Logistics
Make sure you enable Combined Shipping
Enable combined shipping for auction products to benefit multiple purchases when shoppers bid on several items. Here's how to set it up:Seller Center -> Fulfillment settings -> Automated order combination⚠️ Please Note: If you are a international seller fulfilling orders via international shipping, the Auto-Combine feature is currently unavailable for your packages.
 |  |
Fulfillment made easier: Improved Label Visibility & New Filtering Options!
- When you use TikTok Shipping and Upgraded TikTok Shipping (including Collections by TikTok), you can find both the Buyer Nickname and Username on TikTok Shipping shipping labels and packing slips
 |  |
- Search by Buyer Nickname directly in your Order List.
- Track exactly where your sales are coming from. New tags and filters show if an order was driven by a LIVE, Video, or Product Card (and by which Creator), making it easy to analyze your performance and see what's working.
- Filter your orders by specific LIVE session, so you can easily pack items from one stream at a time.
 |  |
What customers see during TikTok Shop Auction
Coupons work with LIVE Auctions!
How can a customer claim it?
Shoppers can tap the shopping bag (or Pink Voucher) or at the product detail page to claim the available Coupons - apply it instantly to eligible items while the Auction is live!How can customers check whether a coupon is claimed or applied?
Customers can see the coupons being claimed after clicking on the Claim button, and after they win the bid at the order detail page. |  |  |  |
Live Card View
Users will see the following prior to entering a LIVE room:- Product being sold
- Remaining time left on auction
- Current winning bid
Live Payment Registration
Prior to participating in any Live Auction, users are required to have an active card on file. Please note that the payment setup process takes about ~2 minutes and users should be advised to be setup prior to entering a Live bid.
Live Bidding View
The auction style itself is an English auction-the bidder with the highest bid at the end of the auction will win the auction (no extensions). If an auction ends with no bids, the seller can choose to re-run the auction. |  |  |
Blocking users from PC
Sellers can block users for your PC Live Console to help maintain a healthy auction atmosphere and protect seller's revenue.Here are the 3 ways you can block them:- From the Activity Feed (New!): Simply hover over a user's avatar right in the Activity page (on product info, sold items, or bid events) and click "Block user".
- From the Search (New!): Know exactly who is causing trouble? Your blocklist now supports fuzzy search. Just type part of their nickname, select them, and hit 'Enter' to instantly block them!
- From the Chat (Existing): You can still block users directly from your live chat list if they leave an inappropriate comment.
You can always unblock users later in your Settings by clicking the 'x' next to their name
Overall Auction Best Practices
Before Auction
Pre-Auction Pre-heating is crucial for maximizing auction performance as it drives awareness and builds anticipation before the livestream begins. Early promotional posts across social platforms help increase engagement by raising awareness and building excitement.Do's
Promote Livestreams Ahead of timeThe most common pre-heating platforms for Livestream/Auction promotion include TikTok videos, Discord Community Updates, Instagram Stories, and Email/CRM channels.Promote Specific Products Ahead of timePromoting specific products and exclusive discounts draws more users in and creates transparency in the product assortment before a livestream. Being specific about products/rewards can be the reason why certain viewers join your stream and consequently make a purchase!
Don'ts
Don't Create Auction Products Last MinuteAvoid creating auction products immediately before your livestream, as all newly created auction items must still go through the standard product review and approval process. Build buffer time into your preparation schedule to ensure products are approved and ready before going live, preventing delays or cancellations that could disrupt your auction flow.During Auction
Do's
Promote a neutral and unbiased auction environmentMaintain fairness and transparency throughout all auctions by treating every bidder equally, clearly stating all terms and conditions upfront, and avoiding any actions that could favor specific participants. This builds trust with your community and ensures a legitimate auction experience that encourages repeat participation and positive word-of-mouth promotion.Provide transparency in the auction processClearly communicate all auction mechanics and winner selection methods to participants before and during the livestream. This openness builds credibility with your audience and reduces disputes while ensuring bidders fully understand how the auction operates and what to expect throughout the process.
Please make sure you are familiar with the following policies:
- External One-Pager — Guide for Offering Surprise Sets.pdf
- Collectibles Policy
- Gambling Policy
- Mystery Boxes and Similar Products Policy
Don'ts
Don't offer or solicit bids
Maintain proper auction integrity by not suggesting or negotiating prices outside the formal bidding process, as this can artificially suppress final sale values. Ensure all pricing comes through legitimate competitive bidding rather than pre-arranged offers or discussions that could negatively impact the true market value of your products.Auction FAQ
| Questions | Answers |
| Is there a limit for Auction bids? | Yes. It is $43,500 (pre-tax) for local sellers. Important: for international seller limit, please refer to this article: https://seller.tiktokglobalshop.com/university/essay?knowledge_id=6982657536952081&identity=1 |
| Is there an Auction template available? | Not yet. Sellers must create a temporary listing each time they set up an auction. We are developing a template/save option to enable faster setup in a future release. |
| Can LIVE coupons be applied for Auctions? | Yes! Sellers can enable Coupons to be claimed for Auctions. Buyers claim via the shopping bag, the Pink Voucher, or the product detail page and can apply the coupon instantly to eligible items if they win. Coupons can be claimed and applied during Auctions to accelerate decision making and more competitive bidding. |
| Will Temporary Listings sync with my inventory (including ERP/WMS) directly? | No. Temporary listings are separate and do not sync with your standard product inventory. |
| What's the maximum number of variant each Temporary listing can add? | You can add up to 300 variants per temporary listing. Multiple temporary listings are allowed. |
| How does the sequencing of Temporary listing work? What happens when a buyer wins the bid but has payment fail issue? | Temporary listings can run for up to 300 auctions (for 300 variants). For each auction you only need to show the auction number on the product (for example: “Auction #5”). The system will continue numbering automatically across sessions. If you start an auction (e.g., #5) but no one places a bid, the next time you run that auction it will still be #5. If someone wins #5 (regardless of whether payment is successful), the next auction you run will be #6.Examples Below
  |
| Will Temporary listings be available before or after the LIVE auction session? | No. Temporary listings are available only during the live auction session |
| Are all Auction items final sale? | No. Auction items will follow the return and refund rules of the category they belong to (please review the relevant category return policy.), as per https://seller-us.tiktok.com/university/essay?knowledge_id=177312262014766&lang=en |
| Will both seller and shoppers have access to Video Receipt? | Yes, both shoppers and sellers have access to Video Receipt. |
| How long will the Video Receipt be available? | It is available for up to 30 days. |
| When will Video Receipt become available? | The video becomes available once the order reaches "Ready to Ship" status. It remains viewable for up to 30 days or until the order status changes to "Completed," whichever comes first. |
| There is an order within 30 days . Why do I not see a Video Receipt in this order? | This likely means the order does not meet the status criteria. The video will not appear if the order has not yet reached "Ready to Ship," or if it has already been marked as "Completed." |
| Does the Video Receipt offer you a downloadable video? | No, the video receipt is not available for download. It is a secure, in-app feature that allows you to replay the exact moment your item was auctioned during the live stream, using a timestamp linked to your transaction. |
| Are Video Receipt available for orders made before Feb 27th? | Yes. Video Receipts are available for eligible orders placed as early as Feb 4th. |
| How can I cross check buyer's user name and nickname? | You can see both the nickname and user name under Sold items during the Auction session. |
| Some buyers say they are not able to place a bid. What can they do? | Step-by-step checklist for buyers:1) Update the TikTok app: Install the latest version from the App Store / Google Play. Older versions may not have the auction feature or could cause issues.2) Check TikTok notifications and messages: Look in the in-app Inbox and your registered email for any notices about account restrictions or verification requests3) Verify account requirements: Confirm the account meets any region, age, or verification requirements for bidding. Make sure a valid payment method is set up.4) Basic troubleshooting: Restart the app or device. Exit and re-enter the live session. Switch between Wi‑Fi and mobile data to rule out connectivity problems.5) Contact Support: If the above steps don't work, open a ticket with TikTok Support and include screenshot or short recording showing the issue/error, App version, device model, OS version, and account username, and time of the issue and the name of the shop that had the live. |
| How to remove invalid or incorrect customer reviews regarding Auction? | Please follow the guidance here: https://seller-us.tiktok.com/university/essay?identity=1&role=1&knowledge_id=7155328249841421&from=policy |
| Are the shipping label/packing slip changes applicable to all Auction orders? | No, only applicable to orders that are fulfilled by using TikTok Shipping and Upgraded TikTok Shipping (including Collections by TikTok), not applicable for sellers using Seller Shipping or FBT (Fulfilled by TikTok). |
| Why is the nickname on the shipping label incomplete? | To maintain label formatting standards, the nickname and username on the shipping label are restricted to a maximum of 8 characters. Any excess characters will be hashed out with asterisks (**). The full nickname can be viewed on the packing slip. |
| Can I filter for orders from a LIVE session that happened last week? | No, the LIVE session filter dropdown will only display LIVE streams from the past 7 days to keep the interface clean and relevant for immediate fulfillment. |
| What happens if a buyer changes their nickname after placing an order? | The shipping label will only show the latest nickname, while the packing slip will show up to the first 2 nicknames. |
| What happens when you block someone? | The blocked user will be immediately kicked out of your LIVE room and restricted from re-entering. Please see below what they see. |
| How to unblock blocked users? | You can always unblock users later in your Settings by clicking the 'x' next to their name |
| Is there a limit to the number of blocked users? | 5000 |
Surprise Set FAQs
| What is the maximum bid amount for Surprise Set? | The maximum bid is $5000 (before taxes). This is a fixed limit for all Surprise Set auctions. |
| How many entries can each surprise set hold? | 500 |
| What happens if the winner fails to complete payment? | The auction is immediately canceled. Unlike regular auctions, there is no 15-minute grace period to fix payment issues. The item will be returned to the available pool. |
| Does Surprise Set automatically run consecutive bidding rounds? | No. Each round of auction must be run manually - the system does not support automatic consecutive bidding rounds. |
| Can I switch between Surprise Set and regular auctions? | Yes. You can freely switch back and forth between the same Surprise Set and other auction items during your live session. |
| Can I run multiple Surprise Sets simultaneously? | No. Only one Surprise Set can be active at any time. Starting a new Surprise Set will automatically terminate the previous one. However, you can pause or switch between your current same Surprise Set and other auction items. |
| How many Surprise sets can sellers create for each live event? | A seller can create up to 10 Surprise sets at the same time. However, only one Surprise Set can be active at any time. |
| What is the file limit for the Excel/CSV bulk upload? | The maximum limit is 500 rows per file, and the maximum file size is 5MB. |
| Do sellers need to use a specific format for the Excel/CSV upload? | Yes, sellers must download and use the platform-provided template to ensure correct decoding. |
| Can sellers edit the product details after uploading the Excel/CSV file? | Yes. Uploading the file does not instantly publish the products. Instead, it auto-fills the product forms on your screen, giving you a chance to review, edit, and check for duplicates before you confirm the submission. |