What Is TikTok Shipping?

TikTok Shipping is a logistics solution designed to simplify domestic shipping in the US, reduce shipping costs, and ensure more consistent policy compliance.
By having TikTok Shop centrally manage carriers and offer exclusive discounted rates, sellers can continue using their existing warehouses while benefiting from lower logistics costs and a smoother fulfillment experience. Shipping labels are provided directly by TikTok Shop.
Here’s a quick look at what’s available with TikTok Shipping:

• Standard Delivery: Get specially negotiated, fixed-rate shipping rates and continue shipping directly from your own warehouse.
• Collection by TikTok (CBT): Try our doorstep pickup service and save up to 30% compared to Standard Delivery, with free pickups directly from your warehouse .

What Are the Key Benefits of this Upgrade?

• Lower Shipping Costs: Enjoy TikTok Shop’s exclusive negotiated rates! CBT rates start from $2.99!
• Improve Fulfillment Compliance Policy: Enjoy exclusive exemptions from penalties related to On-Time Delivery Rate (OTDR) and Negative Review Rate (NRR) if you dispatch your orders on time. Additionally, any delivery delays or logistics-related negative reviews (excluding “out of stock/wrong item” and “damaged items in package”) caused by TikTok Shop logistics will not impact your Seller Performance Score (SPS), making fulfillment much easier.
• VTR Exemption : Benefit from a special exemption on Valid Tracking Rate (VTR), freeing you from worries about uploading tracking information
• Enhance Complaint Handling: A revised penalty framework for Customer Complaint Rate (CCR) to ensure that logistics-related complaints (excluding "out of stock/wrong item" and "damaged items") caused by TikTok Shop logistics will be fully covered by the TikTok Shop and excluded from seller performance assessments.
• Better Claim Process: TikTok will compensate for lost, damaged, or undelivered packages if caused by logistics, making compensation faster and hassle-free.
• Optimized Carrier Recommendations: TikTok Shop automatically selects the best carrier based on package size, weight, and destination, eliminating the need for manual selection.
• Reliable Carrier Network: Primarily powered by USPS, covering nationwide delivery, ensuring peace of mind with every shipment.

Collection by TikTok (CBT)

As part of the TikTok Shipping service, TikTok Shop now offers a new pick up service for sellers in specific areas. This new service offers a fully TikTok-managed pickup solution with even better discounted shipping rates than the current Standard Delivery. Sellers can save up to an extra 30% on logistics costs. It’s designed to help you save time and cut costs while growing your business.

• Free pick up, arranged by TikTok Shop
• Special discounted shipping rates save up to 30% more on top of Standard Delivery rates

Eligibility RequirementsTo use CBT service, your shop must meet the following Seller Qualification Requirements:

1. If your warehouses are not supported by CBT pickup services yet, you can register for CBT services when your average daily order volume has been greater than 50 packages within the past 30 days.
2. If your warehouses are currently supported by CBT pickup services, there's no minimum daily package requirement to join CBT.
3. Your average daily order volume has been greater than 50 orders within the past 30 days
4. Your chosen warehouse is located within a CBT eligible zip code. See list for eligible zip codes in Southern California, New York, New Jersey, Massachusetts, Philadelphia, Illinois, Georgia and Texas
5. Your chosen warehouse supports adding CBT as a shipping carrier (Just like adding USPS or Fedex)
6. Your chosen warehouse is able to sort CBT orders and hand them over to the CBT service carrier

Disclaimer: Only orders shipped from within the CBT service area are eligible for CBT rates and services. Orders shipped from outside the CBT area will receive TikTok Shipping - Standard Delivery rates and service.

Service Comparison

Cost Comparison

Please refer to the simplified rate card below or use the shipping cost calculator link for more details. (TikTok Shop reserves the right of final interpretation regarding the rate card information.)To compare service rates before making the switch, you can login with your Main Seller Account and use the Shipping Calculator to see your shipping cost.
ACCU/CCCU：https://seller.us.tiktokshopglobalselling.com/logistics/fee-and-service/shipping-calculator?shop_region=USLocal：https://seller-us.tiktok.com/logistics/fee-and-service/shipping-calculator?close=1&shop_region=USIf the entered shipping warehouse is located in the area covered by CBT service, the shipping calculator will display both Standard Delivery and CBT service rates.
(Please note: To avoid unexpected fees, please confirm with your third-party warehouse provider whether any additional charges apply for TikTok Shipping services.)

Other Services

1. Shipping Protection Service Fee

Applicable sellers: TikTok Shipping - Standard Delivery and CBT sellers
Service rate: 1% of package value. Package value is shopper's actual paid price for all products in the package, plus platform subsidy
Service applies to package value> USD 100. TikTok Shop will provide free shipping protection service fee for package value≤ USD 100.

2. Signature Service

Applicable sellers: TikTok Shipping - Standard Delivery sellers
Service rate: The cost for adding the signature service is $3.95 per package.

Preparing your Operations for this Upgrade

[For detailed guidance on upgrading to TikTok Shipping (including CBT), go here][For detailed guidance on shipping your TikTok Shipping orders, go here]

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Frequently Asked Questions (FAQ)

Service Subscription

1. CBT vs. Standard Delivery— What’s the difference?

• Standard Delivery serves everywhere: TikTok Shop sorts orders, then you drop off or third-party courier gets picked up.
• CBT is a door-to-door pick-up service only in Southern California, New York, New Jersey, Massachusetts, Philadelphia, Illinois, Georgia and Texas. Warehouses need to sort orders, hold them separately, and wait for TikTok Shop to collect them. Plus, you’ll get better rates.

2. Can I use TikTok Shipping for cross-border warehouses?

Not yet. TikTok Shipping is currently only for US domestic warehouses.

3. If I have two warehouses, one using CBT and the other using Standard Delivery, how are the shipping and settlement prices determined?

TikTok Shop will automatically determine the shipping warehouse based on inventory availability. The warehouse with available stock will be prioritized. If both warehouses have inventory, TikTok Shop will choose the one closest to the customer.

• If the order ships from the CBT warehouse, the CBT rate will apply.
• If it ships from the Standard Delivery warehouse, the Standard Delivery rate will be used for settlement.

4. What happens if I have inventory for the same product in both FBT and my own warehouses?

Answer:
For the same SKU, the system will determine the shipping path based on the following logic:

1. If there is inventory in the FBT warehouse, the order will be fulfilled from FBT by default
2. If the FBT warehouse is out of stock, the order will be fulfilled from the seller’s own third-party warehouse
3. If multiple warehouses have inventory, the system will prioritize the warehouse closest to the customer for shipping.

Please note: If an order contains two products: one stored in an FBT warehouse and the other in a TikTok Shipping warehouse, the order will automatically be split and shipped separately.
Example:A shop sells Product A, which is enrolled in FBT. Meanwhile, the shop also has the following three warehouses:

• Warehouse A: Located in Los Angeles, enrolled in CBT
• Warehouse B: Located in New Jersey, enrolled in Standard Delivery
• Warehouse C: Located in Texas, using Standard Delivery

Product A is linked to all three warehouses. When a customer places an order, the system follows this shipping logic:

• If inventory is available in the FBT warehouse, the order will be shipped directly from FBT.

• If FBT has no inventory, and all three warehouses have stock, the system will automatically choose the warehouse closest to the customer and match it with the appropriate shipping service:
  • Shipping from Texas → Standard Delivery order
  • Shipping from Los Angeles → CBT order
  • Shipping from New Jersey → Standard Delivery order

• Regardless of the customer’s location, the system will ship from the only warehouse with stock and automatically apply the corresponding shipping method.

1. Priority to FBT warehouse shipping
2. If FBT is out of stock, ship based on proximity
3. If only one warehouse has inventory
4. My ERP is self-developed or not listed, what should I do?

No worries. Check the ERP/OMS/Shipping Apps: TikTok Shipping Labels (4PL)to complete the integration or contact API team!

Rights and Protection

1. How do I get help from TikTok Shop?

Use the Seller Assistant in your Seller Center! Please refer to the following steps:

• Log into TikTok Shop Seller Center
• Click the "Assistant" icon in the top-right
• The assistant will guide you with quick answers
• Still need help? Go to ☰ Menu > Help Center > Scroll to “Chat with Us”

Live chat hours: Daily, 5:00 AM–12:00 AM PT

2. If a package is returned due to failed delivery, who pays for the return shipping?

Return shipping costs caused by delivery failure will be covered by TikTok Shop. The package will be returned to the original sender’s address or the shipping warehouse, as indicated on the label.

Billing

1. How are shipping fees settled?

TikTok deducts shipping fees from either your GMV or deposit. Billing happens after successful delivery & transaction completion. Sometimes you might see a second charge adjustment after the courier’s actual weight audit.

• Please refer to Billing FAQ

2. Can I set my own buyer shipping fee?

Yes, you can set up customized shipping fee templates in the system.

3. How are shipping fees calculated based on order weight and dimensions?

Shipping fees for TikTok Shipping are calculated based on the greater of the product’s volumetric weight (also known as dimensional weight) and actual weight, as maintained by the seller. Sellers are required to ensure that product dimensions and weight are accurate.
How to calculate volumetric weight: Length(inch) x Width(inch) x Height(inch) and divide by 166
When shipping via Seller Center, the estimated shipping fee shown during label creation is calculated using the product dimensions and weight maintained in Seller Center.
When shipping via an ERP system, the estimated shipping fee is calculated based on the product dimensions and weight maintained in the ERP.
After the parcel is handed over, the logistics service provider will measure the actual weight and dimensions of the shipment and may adjust the shipping fee accordingly. The platform reserves the right to recalculate and adjust the final shipping charges based on the verified actual weight and dimensions of the shipped items.
For example: You have a package that is 16” x 12” x 10” and weighs 5 lbs. The volumetric weight: 16*12*10/166 ≈ 12 lbs. Since the volumetric weight (12lbs) is heavier than the actual weight (5lbs), the shipping fee will be calculated based on volumetric weight (12lbs).

Operation

1. How to raise a new issue to TikTok Shop seller service team?

We launched Seller Assistant to give you faster help with time-sensitive tasks. It’s built into Seller Center and offers real-time tips, answers, and support to help you take action quickly.

• How to Reach Us: Go to Seller Center → click the Assistant icon / Help Center → Contact Us → enter your question
• Live Agent Support Hours: Available daily from 5:00 AM – 11:00 PM (PST)
• Outside Service Hours: During non-service hours, the virtual assistant will only provide FAQs based on your questions. Live agent support is unavailable through both chat and ticket

2. How to get live agent support through the assistant window?

• Do not simply type “create a ticket” or “live agent,” as the assistant will still need to ask for your specific problem
• Recommended format: [Issue] + [Need agent support]
• Example: “I've already got my packages ready, but no one has come to pick them up. Can you help check with the provider? I need an agent's help right now”

▶ After reviewing the virtual assistant’s response, you may confirm if you still need live agent support. If so, simply click “Chat with live agent”

▶ If the assistant’s answer does not resolve your issue and the “Chat with live agent” button is not shown, please click “I need more help”

3. How to find the support/IM/ticket history?

• In the Assistant window at the top right of the Seller Center page, type “help center”
• Click the link in the reply to open the Help Center page
• At the bottom of the page, under “Support history,” you can find your past contact records

4. Where can I find my warehouse ID code?

Please go to seller center and warehouse settings (under profile), and you will be able to see the warehouse ID where the red arrow is pointing. Please make sure the address is updated and accurate prior to sending us the warehouse ID code.

5. How is Package Rate calculated?

Shipping costs are determined by both the actual weight and the dimensional weight of the package.

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