Fulfilled by TikTok (FBT) is a warehousing and fulfillment service designed to help sellers efficiently deliver products to TikTok Shop customers. To ensure a safe and efficient fulfillment process, all products inbounded to FBT must meet the specific packaging requirements outlined below.

FBT Product Packaging Requirements

TikTok Shop reserves the right to inspect all inbound inventory.
If FBT packaging requirements are not met, inventory may be rejected, returned, destroyed, or delayed during receiving, and additional service fees may apply. Non-compliance may also result in future inventory being blocked from inbounding.
The following requirements apply to all products shipped to FBT warehouses. You must ensure that:

• Appropriate packaging materials of suitable size and type are used to securely enclose each product.
• Protective materials are added, such as bubble wrap, air pillows, or full paper void fill.
• DO NOT USE:
  • Loose fill materials such as foam peanuts or shredded paper.
  • Large staples or nylon-fiber tape.
  • Rubber bands, tape, or straps to bundle multiple cartons together.
• You must securely seal packaging using tape, glue, or other reliable methods.
  • If alternative sealing methods are used, the package must remain fully enclosed and secure throughout transportation.
• For packages requiring special handling (such as perishable, fragile, hazardous, liquid, or battery-powered products), clear markings must be placed on the outer packaging.

Carton Packaging

Carton packaging must be used when required by the logistics service provider (LSP), or when other packaging methods do not provide sufficient protection.
You must ensure that:

• Empty space inside cartons is minimized.
• Products are securely positioned to prevent movement during transportation.
• Cartons are sealed using high-strength tape.
• Protective cushioning materials are added as needed, such as foam inserts, air pillows, corrugated boards, kraft paper, plastic pads, or rubber pads.

Bundled Product Packaging Requirements

Bundled products (multiple items sold as a single unit) must be securely packaged and clearly labeled.
You must ensure that:

• All items in the bundle are packaged together to prevent separation.
• A unique barcode is affixed to the bundle packaging (not to individual items).
• Individual item barcodes are not visible and cannot be scanned.
• Durable, sealed packaging materials are used to protect products from pressure and damage.
• The following labels must be affixed to the outer packaging:
  • “Sold as a Set”
  • “Do Not Open”

Expiration-Dated Product Packaging Requirements

FBT considers any product with a shelf life (or that becomes ineffective over time) to be an expiration-dated product. This includes food, personal care products, and pet products.

• All expiration-dated products must clearly display expiration information on the outer packaging.
• Non-compliant products may be rejected.

Minimum Shelf-Life Requirements by Category

At the time products arrive at an FBT warehouse, they must have sufficient remaining shelf life to cover the full usage period, plus an additional 90 days.
The table below lists the minimum shelf-life requirements by category, including the usage period and the additional 90-day buffer:

Expiration Date Labeling Requirements

All products requiring expiration labeling must display one of the following types of date information:

• Expiration date
• Best before / best by date
• Production date with full shelf-life information

Dates must be displayed in one of the following formats:

• Month, Day, Year
• Month, Year

The month may be displayed using numbers, full English words, or abbreviated English words.
Single-use medical devices must use the Year–Month–Day date format.

Lot / Batch Code Requirements

For specific product categories, lot or batch code information must be marked on each product and provided during the FBT inbound process.
Lot/batch code requirements apply to the following categories:

• Consumable products for humans or animals
• Certain beauty and personal care products, including but not limited to:
  • Sunscreen
  • Acne treatment products
  • Hand sanitizers

You must fulfill the following responsibilities:

• Each product package must display a clearly printed manufacturer batch code.
• Accurate batch codes must be entered when creating inbound orders on the FBT merchant portal.
• Each carton may only contain products with the same batch code.
• The batch code printed on carton labels must match the batch code on product packaging and the information entered in the merchant portal.

FBT warehouses store inventory by batch code to ensure accurate inventory management.
Failure to provide batch codes or submission of inaccurate information may result in processing delays or inbound SLA violations.

Drop Test

Drop testing is used to evaluate packaging durability.
The test method requires dropping the packaged product from a height of 3 feet onto a hard surface in the following five orientations:

• Bottom face down
• Top face down
• Longest side down
• Shortest side down
• Corner impact

When Drop Testing Is Required

TikTok Shop may require drop testing at its discretion based on factors such as product type, packaging quality, or fulfillment history.
Drop testing is mandatory if the product:

• Uses packaging with tear lines or openings
• Is packaged using bubble wrap only
• Is fragile or prone to damage during transportation
• Has questionable packaging integrity, such as thin materials, weak seals, insufficient internal protection, or visible wear or damage

Certification

You must ensure that applicable products pass all five drop orientations and obtain certification. Certification documents must be provided upon request. Products that fail drop testing may be required to be repackaged, delayed during receiving, or rejected.

Remediation for Failed Drop Tests

If a product fails drop testing, you must take the following actions:

• Place lightweight items in polybags with suffocation warnings
• Reinforce packaging using an outer carton (especially for fragile, hazardous, or heavy items)
  • Outer carton reinforcement means placing the original product packaging inside an additional external carton.
  • For products weighing more than 10 pounds, double-wall corrugated cartons must be used.

Enforcement and Appeals

TikTok Shop regularly audits merchant compliance with this policy.
If violations are identified, TikTok Shop may take enforcement actions at its discretion, including removing listings, deducting health points, or suspending or revoking selling privileges.

Product Prep Reference Guide

To ensure product safety during transportation and handling, some products require additional preparation prior to inbounding.
The table below lists applicable product categories, descriptions, examples, and packaging recommendations.

Note: This table is for reference only and does not guarantee acceptance. Packaging requirements may vary depending on the product type and actual circumstances.

Image Reference Examples

The following examples are intended to help illustrate correct and incorrect packaging methods for specific product types. You may refer to these visual examples to better understand the packaging requirements outlined in this policy.

Cushioning Materials

Sealed Polybag PackagingThe image below shows an example of a granular product that is properly packaged and has passed the vigorous shake test (VS test).
The image below shows an example of polybag packaging used for large-sized products (such as apparel):

Aluminum Can Products

Products Containing Adult Content

Loose Powder Cosmetics

Double Sealing

Double sealing is defined as: the product cap is tightly secured and is equipped with one of the following secondary sealing methods: