[External] Lark Binding Manual for US Local sellers
05/28/2026
Content
Why bind your Lark account to your TikTok Shop account？
What is Lark?
Lark definition, key features, how it compares to Slack
Core Benefit of Binding Lark to your TikTok Shop account?
Community access, FAQs, AI assistant, AM instant messaging
How to Bind Lark?
Where to find the Binding Entry?
All binding entrances in Seller Center & Growth Opportunities
How to Complete the Binding?
Step-by-step binding guide for new and existing Lark users
Don't have a Lark account yet?
Already have a Lark account yet?
How to Check if the Binding is Successful?
Method 1: Check for Messages from 'Tikomate'
Method 2: Check for Email from the Official Team
How to Use Tikomate and Seller Community?
What Can Tikomate Do for You?
Main question types Tikomate can answer for your shop
How to Use Tikomate Effectively?
How to ask questions, use community and follow best practices
Appendix
Extra references and supporting materials（Introduction of Lark, like Lark Docs）
Why to bind Lark？
What is Lark?
Lark is the official communication tool for TikTok Shop. In US, Lark can be viewed as a collaboration platform similar to Slack.It's also an advanced and efficient collaboration platform with integrated tools like instant messaging, video conferencing, and cloud documents. It can be used to set goals, streamline approval processes, and more.
Access the Seller Academy page. Click the "Seller community-Join Now" button. If you are not logged into Seller Center, you will be prompted to log in.
Step1
Log in to Seller Center. When your shop does not have a dedicated Account Manager. Click on your shop profile picture in the top right corner.
Step1
Log in to Seller Center. When your shop has a dedicated Account Manager. Click on AM profile picture.
Step1
Log in to the Seller Center homepage and scroll down menu to the "Growth Opportunities" page.”
Step2
After logging in, you will be redirected to this page, after clicking "Connect Now", you will be redirected to the Lark landing page.
Step2
In the dropdown menu, click "Help & Support" and then select "Join seller community for support".And you will be redirected to the Lark landing page.
Step2
Click "Contact via Lark" and then you will be redirected to the Lark landing page.
Step2
On the Growth Opportunities page, you can join "Get community support" task.
Step3
This is Lark landing page.
Step3
This is Lark landing page.
Step3
This is Lark landing page.
Step3
Click "Go", you will be taken to an introduction page. Then click "Connect Now", you will be redirected to the Lark landing page.
Step4
This is Lark landing page.
How to Complete the Binding?
Don't have a Lark account yet?
If you don't have a Lark account yet, please first download and install Lark on both your mobile and PC, then sign up for an "personal use" account.
In the App Store, search for “Lark”, or click the Link to download Lark.
Step1
In Google Play, search for “Lark”, or click the Link to download Lark.
Step1
Click the Link, select the version that matches your computer system and download it to your computer.
Step2
Privacy permission tag "Accept" to continue.Tap "Start" to continue.
Step2
After installation, enter your email address or phone number and the verification code.
Step3
Enter your email address or phone number.Enter the verification code you received.
Step3：choose "For Personal Use"
Select the personal version of the Lark account.
Step4: choose "For Personal Use"
Select the personal version of the Lark account.Sign-up completed. This is your new Lark account.
Step4
Sign-up completed. This is your new Lark account.
Step5
After sign-up completed, Click the Link, you will be redirected to this page, then click "Connect Now", you will be redirected to the Lark landing page.
Step6
This is Lark landing page.
Already have a Lark account yet?
Attention: lease make sure that yourLark account is either a personal use account or a business use account with primary administrator, as only these two types can be bound successfully. Otherwise, the binding will fail. You can refer to the screenshots below to confirm your account type.Tips: Primary administrators have all the permissions in the Lark Admin Console and can add or remove other primary administrators (except the founder). If your Lark account is either a personal use account or a business use account with primary administrator, we recommend you:
Solution 1: Sign-up for a new personal use Lark account. (Recommended)
Solution 2: Ask primary administrator or founder to add your account as primary administrator.
Mobile Example
PC Example
If you already have a Lark account and check its type, please follow the steps below to complete the binding.
Step
Instructions
Step1
Click the link, Be redirected to this page, then click "Connect Now", you will be redirected to the Lark landing page.
Follow the instructions in the previous section to find the entry point and proceed to the Lark landing page.
Follow the instructions in the previous section to find the entry point and proceed to the Lark landing page.
Step2
Enter your Lark account information (email or phone number) and the verification code, then proceed to the next step.
Use your mobile device and open your Lark, find Message page and click "+" in the top right corner. Then scan the QR code and you onboard the Lark successfullyIf you have multiple Lark accounts, only authorize the current Lark account.
Step3
how to access your Lark, we recommend to open Lark in PC.
After scanning the QR code, you will be redirected to this PC page.
Step4
You will receive a welcome message in PC Lark from "Tikomate", which means your account has been successfully bound.
PCmobileThen you will be redirected to how to access your Lark, and your mobile Lark will receive a welcome message in mobile Lark from "Tikomate", which means your account has been successfully bound.
How to Check if the Binding is Successful?
You can confirm your binding status using either of the following methods:
Method1: Check for Messages from 'Tikomate'
After a successful binding, you will receive an automatic welcome message in Lark from 'Tikomate'.
Method2: Check for Email from the Official Team
Once the binding is successful, you will also receive an official email confirming the result.
How to Use Tikomate and Seller Community?
What Can Tikomate Do for You?
Tikomate is your dedicated AI assistant, capable of answering a wide range of platform-related questions. Here are the main scenarios Tiko covers:
query type
query details
sample/query sample
Sample
Basic info
Seller Onboarding
Shop Operations
Product Management
Seller Promotion Tools
Affiliate
Others
How do I open a new shop?
What is OTDR?
How do I set up a Flash Deal for my top-selling product?
Hi, I will like to switch my shop from individual owned to a business owned
Where is the subscriptions analytics dashboard in seller center?
How can we appeal negative reviews on our product in Tiktok Seller Center?
How to analyze sales metrics?
Running ads
Ad Account & Permissions
Ad basic info
Create and launch
Performance & Optimization
Others
I'm trying to create an ad but it says my ad account is under review. How long does approval take and can I speed it up?
Hi, why isn't my ad delivering?
Can I run ads targeting customers in both the US and Canada from the same ad account?
Best SEO tactics for Beauty?
Logistics
Logistic type
Eligibility
Product Management
Inbound & Shipping
Fees & Settlement
Others
I sell handmade candles — are there any product category restrictions for FBT?
If we wanna create a bundle with existing FBT SKUs, should we create virtual bundle?
What is the difference between FBT and TikTok Shipping on Shipping Method?
Is there any tiktok shipping rate table in US? or is there any site we can check?
Does it affect my score if I cancel free samples or hurt my LDR to send them late?
What is the recommended process when a TikTok customer’s package is lost in transit?
How to Use Tikomate Effectively?
You can make good use of two tools to get information and support: Tikomate and the Seller Community.
You can @Tikomate in the Seller Community and start a thread to get quick answers to your questions.
You can receive official notification about campaigns, promotions and so on in community, and you can also observe how other sellers raise and resolve their business questions.
Raise a thread to ask questions Receive official notification.
Query Method
In the Seller Community, you can @Tikomate in the chat box and it will respond to your questions; there are also Community Managers in the group who offer support. You can refer to the following tips and examples of asking questions. Attention：Please do not share any personal sensitive information (for example, your driver’s license) publicly in the seller community to avoid information leakage. Such information should only be provided after adding an official manager or in your official small private groups.
Method
Example
Tips
Ask by Text
Try to include as much of the following as possible in your question: country (US) + shop code + product ID / violation ticket ID / channel ID (optional) + background of the issue + the specific problem + information or support you need. //The more detailed your description is, the better.
Route to Community Manager
Provide sufficient information(eg:shopcode) to Tikomate, if your issue remains unsolved, Tikomate will directly route to a community manager for assistance.
Query Suggestion
We recommend @Tikomate when you ask a question so you can get faster responses.
Tikomate may not always give an ideal answer in a single reply, so please ask for multiple rounds of Q&A to solve problem.
For the most accurate response, it's best to ask one specific question about one shop or one product at a time.
Appendix
To allow you use Lark to chat with each other, schedule meetings and view/edit files, you can follow this document：
You can find the binding entry through any of the following ways: 
Mobile Example
PC Example
Use your mobile device and open your Lark, find Message page and click "+" in the top right corner. Then scan the QR code and you onboard the Lark successfully
If you have multiple Lark accounts, only authorize the current Lark account.
PCmobileThen you will be redirected to how to access your Lark, and your mobile Lark will receive a welcome message in mobile Lark from "Tikomate", which means your account has been successfully bound.
