[External] Lark Binding Manual for US Local sellers
AI Summary
Bind a supported Lark account to TikTok Shop to access the official seller community, Tikomate support, and AM messaging if assigned. Eligible accounts are personal-use Lark or business accounts with primary admin; other types will fail binding. Start from Seller Center or Seller Academy’s seller community entry, complete the Lark connection flow, and verify success via a Tikomate welcome message or official email. Do not share sensitive personal information in the community.
Content
- Why bind your Lark account to your TikTok Shop account？
- What is Lark?
- Core Benefit of Binding Lark to your TikTok Shop account?
- How to Bind Lark?
- Where to find the Binding Entry?
- How to Complete the Binding?
- How to Check if the Binding is Successful?
- Troubleshoot: Lark Binding Errors
- How to Use Tikomate and Seller Community?
- What Can Tikomate Do for You?
- How to Use Tikomate Effectively?
- Appendix
- Extra references and supporting materials（Introduction of Lark, like Lark Docs）
Why to bind Lark？
1.1 What is Lark?
- Lark is the official communication tool for TikTok Shop. In US, Lark can be viewed as a collaboration platform similar to Slack. It's also an advanced and efficient collaboration platform with integrated tools like instant messaging, video conferencing, and cloud documents. It can be used to set goals, streamline approval processes, and more.
1.2 Core Benefit of Binding Lark?
- Binding Lark and join official seller community, you can get:
- Regular high-frequency FAQs with instant solutions.
- Seller success case sharing & peer best practice learning.
- 24/7 AI assistant support + human help from community managers 8:30am–4:30pm PST.
- If your shop is assigned with an account manager (AM), binding Lark can enable you to communicate with your AM via instant message.
How to Bind Lark?
2.1 Where to find the Binding Entry?
Key Tip: Before you start, make sure to log in to your Seller Center.
You can find the binding entry through any of the following ways: | Way1 | Way2 | Way3 | Way4 | |
| Page | Seller Academy | Seller Center-Home | Seller Center-Home | Seller Center-Growth Opportunities |
| Page link | Academy Link | Seller Center Log in | Seller Center Log in | Seller Center Log in |
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2.2 How to Complete the Binding?
2.2.1 Don't have a Lark account yet?
If you don't have a Lark account yet, please first download and install Lark on both your mobile and PC, then sign up for an "personal use" account.| Mobile Lark Download | PC Lark Downloard | |||
| Link | You can download from the official Lark website. | |||
| System | IOS | Android | IOS | Android |
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2.2.2 Already have a Lark account yet?
Attention: please make sure that your Lark account is either a personal use account or a business use account with primary administrator, as only these two types can be bound successfully. Otherwise, the binding will fail. You can refer to the screenshots below to confirm your account type.Tips: Primary administrators have all the permissions in the Lark Admin Console and can add or remove other primary administrators (except the founder). If your Lark account is neither a personal use account nor a business use account with primary administrator, we recommend you:- Solution 1: Sign-up for a new personal use Lark account. (Recommended)
- Solution 2: Ask primary administrator or founder to add your account as primary administrator.
 Mobile Example |  PC Example |
| Step | Instructions | |
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| Step2 |   |   Use your mobile device and open your Lark, find Message page and click "+" in the top right corner. Then scan the QR code and you onboard the Lark successfully  If you have multiple Lark accounts, only authorize the current Lark account. |
| Step3 |  |  |
| Step4 |  |   PCmobileThen you will be redirected to how to access your Lark, and your mobile Lark will receive a welcome message in mobile Lark from "Tikomate", which means your account has been successfully bound. |
2.3 How to Check if the Binding is Successful?
You can confirm your binding status using either of the following methods:2.3.1 Method1: Check for Messages from 'Tikomate'
After a successful binding, you will receive an automatic welcome message in Lark from 'Tikomate'.
2.3.2 Method2: Check for Email from the Official Team
Once the binding is successful, you will also receive an official email confirming the result.
2.4 Troubleshoot: Lark Binding Errors
Seeing this error when binding Lark to TikTok Shop?"Non-administrator Lark accounts can't be synced. Switch to an administrator account and try again."(see the screenshot below)| Mobile Error Screenshot | PC Error Screenshot |
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| Step 1 – Check your Lark account type | |
To bind successfully, your Lark account must be either:
| Use the examples to confirm your account type: Mobile Example  PC Example |
| Step 2 – Fix an unsupported account type | |
If your Lark account is neither a personal use account nor a business use account with primary administrator, we recommend you:
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| Step 3 – Retry bindingAfter switching to a supported account, go back and try binding again. | |
| If you choose Solution 1 (signed up for a new personal use account) Follow the steps in "Don't have a Lark account yet?" above.If you choose Solution 2 (account was added as primary administrator)Follow the steps in "Already have a Lark account yet?" above. | |
How to Use Tikomate and Seller Community?
3.1 What Can Tikomate Do for You?
query type | query details | sample/query sample | Sample |
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3.2 How to Use Tikomate Effectively?
You can make good use of two tools to get information and support: Tikomate and the Seller Community.- You can @Tikomate in the Seller Community and start a thread to get quick answers to your questions.
- You can receive official notification about campaigns, promotions and so on in community, and you can also observe how other sellers raise and resolve their business questions.
Receive official notification.
- Query Method
Attention：Please do not share any personal sensitive information (for example, your driver’s license) publicly in the seller community to avoid information leakage. Such information should only be provided after adding an official manager or in your official small private groups.
| Method | Example | Tips |
| Ask by Text |  | Try to include as much of the following as possible in your question: country (US) + shop code + product ID / violation ticket ID / channel ID (optional) + background of the issue + the specific problem + information or support you need. //The more detailed your description is, the better. |
| Route to Community Manager |  | Provide sufficient information(eg:shopcode) to Tikomate, if your issue remains unsolved, Tikomate will directly route to a community manager for assistance. |
- Query Suggestion
- We recommend @Tikomate when you ask a question so you can get faster responses.
- Tikomate may not always give an ideal answer in a single reply, so please ask for multiple rounds of Q&A to solve problem.
- For the most accurate response, it's best to ask one specific question about one shop or one product at a time.
Appendix
- To allow you use Lark to chat with each other, schedule meetings and view/edit files, you can follow this document：
- Lark Training:Lark User Training (For Agencies, Partners & Suppliers)
- If you have more questions about Lark, please check out our Help Center.
- Lark Help Center: https://Larksuite.help/
- You can sign up for Lark eLearning courses and get certified. (Free!)
- Lark eLearning courses：Lark University - Home