Guide to Seller Security Center (SSC)

Key Points:

As your orders grow, it becomes more important to spot risky activity early and take action quickly. TikTok Shop's Seller Security Center (SSC) offers a set of seller protection tools in Seller Center that helps you:

• This feature is only available to select sellers and appears in Seller Center (Account Health → Security Center).
• Use Risk Alerts to review flagged orders and refund requests.
• Use Buyer Blocking responsibly to prevent new orders from abusive buyers.

• Identify potentially risky orders and refund requests.
• Understand what the platform has already blocked automatically.
• Block abusive customers from placing new orders in your shop.

What is Seller Security Center (SSC)?

SSC is a seller protection hub designed to help you manage risk with clearer visibility and faster controls.
It focuses on two areas:

1. Platform Protection & Alerts: The platform detects suspicious activity and shows you relevant alerts and outcomes.
2. Buyer Blocking: You can block certain buyers from placing new orders in your shop.

1. Platform Protection and Alerts

SSC surfaces risk signals identified by TikTok Shop security systems and key actions taken by the platform.
On your SSC dashboard, you will be able to see:

• Risk alerts flagged by platform security policies.
• Confirmed fraud outcomes that are automatically blocked (for example, malicious refund attempts or abusive review behavior).
• High-risk orders and refund requests that are flagged for your review.

Security Alert Orders

Security Alert Orders are orders the platform determines may have a higher cancellation risk. When an order is tagged as a Security Alert Order, the platform may:

1. Flag the order with a risk tag in your dashboard.
2. Allow you to cancel the order manually.
3. Waive performance penalties for cancellations of tagged orders.

Risk Refunds

Risk refunds are return/refund requests the platform determines may be risky. When a request is tagged as a Risk refund, the platform may:

1. Flag the request with a risk tag in your dashboard.
2. Allow you to reject the request.
3. Waive performance penalties for your rejection.

2. Buyer Blocking

If you identify a buyer engaging in malicious or abusive behavior, you may add them to your Block List to prevent new orders from that buyer.

What happens when I block a buyer?

When you block a buyer:

• The buyer cannot place new orders in your shop.
• The buyer can still:
  • Message you about existing orders
  • Request after-sales support for past orders

You must continue normal communication and fulfillment for any existing orders.

How do I block a buyer?

1. Go to Seller Center → Account Health → Security Center → Block List

2. Select the buyer's username.
   • Find the username in your order details page.
   • The system matches the username exactly. Double-check the username and avatar before confirming.

3. Choose a blocking reason.
   • Select why you're blocking this user. This helps the platform improve risk detection and protect sellers.
4. Choose blocking scope.
   • Block only this user ID (recommended if you only want to block that specific account).
   • Block all linked user IDs (choose this if you want to block associated accounts as well).
5. Choose blocking duration.
   • 90 days or Permanent (select as needed).

Buyer Blocking Limits

• You can block up to 100 buyers per shop.
• You can add up to 10 new blocks per day.

How to access SSC?

This feature is only available to select sellers. If this feature is available to you, you will receive an Email or Seller Center Message. We reserve the right to terminate your access to these features at any time in our sole and absolute discretion.

In Seller Center, navigate to Account Health → Security Center.TikTok Shop provides comprehensive seller protection by proactively blocking malicious activities before they can cause harm. The SSC dashboard displays real-time data on malicious behaviors that have been automatically intercepted by our system.
Proactively utilize the Seller Security Center to safeguard your shop and ensure a safe, successful selling experience!

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Frequently Asked Questions (FAQs)

Are there limits to Buyer Blocking?Yes. You can block up to 100 buyers per shop, and you can add up to 10 new blocks per day.
What should I do if a customer asks if I blocked them?For customer queries, you may direct them to customer support.