Tiktok Shop Academy

Splitting Orders into Separate Packages

08/12/2024

Fulfillment

Summary

What are the conditions for using the split order feature on TikTok Shop?

  • The order must have more than one item, be in the "Awaiting Shipment" status, and all SKUs must not be canceled or in cancellation requested status.
  • It applies to both "TikTok Shipping" and "Seller Shipping" orders.

How can sellers perform a split order on TikTok Shop?

  • Go to Manage Orders, find eligible orders with more than one SKU, and click "Split order."
  • For orders with one SKU but multiple quantities, click "Create label" to modify item quantities before splitting.

What are the steps to split an order into different packages?

  • Split different SKUs into separate packages or split the same SKU with multiple quantities into different packages.
  • Use the "Move to new package" button for different SKUs or modify quantities on the "Create shipping labels" page.

How can sellers manage and review split orders on TikTok Shop?

  • Review split orders on the Manage Orders page and download results with different Package IDs under the same Order ID.
  • Edit split orders before arranging shipment by resetting packages or moving SKUs between packages.

How can sellers check the delivery status of split orders?

  • Use the "View Logistics" button to see logistics details for each package on separate tabs.
  • Check delivery status on the order information page by viewing the Item and Package Information sections.
Test accounts and orders for reference only. The actual interface may differ.

Feature Overview

The split order option will be available if the following conditions are met:
  1. Order consists of more than 1 item
  2. Order status is still Awaiting Shipment
  3. All SKUs are neither canceled nor in cancellation requested status
  4. It's applicable for both "TikTok Shipping" and "Seller Shipping" orders.
You can still make changes to the split order if you haven’t arranged the order for delivery yet, or it’s still in the Awaiting Shipment process status. You may not edit the splitting configuration once you have arranged one of the packages for shipment.
After you confirm the split order and arrange for delivery, customers can review their orders respectively on the TikTok Shop application.
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Split Order Guide

Follow the steps below to perform a split order.

Finding Splittable Orders

Please go to Manage OrderExample 1:
  1. On the Orders > Manage Orders menu, review an order that has more then 2 SKUs. The button will only be available on eligible orders.
  2. Click Split order.
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Example 2: When there is an order that has 1 SKU but more than 1 quantity, there will be no split order button available when you click "more actions" on the order card. You can only split order after you click "Create label".
  1. On the Orders > Manage Orders menu, review an order that has more then 1 quantity of sams SKU.
  2. Click Create Label. And then modify the item quantity of SKU.
  • When there is an order that has 1 SKU but more than 1 quantity, there will be no split order button available when you click "more actions" on the order card. You can only split order after you click "Create label".
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Split an Order

Note:
There are 2 ways of splitting the order.
  1. You can split one of the SKU into a different package.
  2. You can also split the same SKU into different packages if the SKU has more than one quantity.
The estimated shipping cost of package is only for reference when sellers split the order. The actual shipping fee is always shown in Seller Billing (Finance menu).
After you click the Split Order button from the Orders menu or the Shipping menu, you will see several SKUs contained in the order and a button to split them into different orders or reset them to one package again.
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There are 2 different SKUs (SKU A, SKU B).
  • Example 1: You can split one of the SKUs into a different package. As an illustration, SKU B is separated into a new package by clicking the Move to new package button in SKU B. And click "OK". As a result, there will be two packages for one order. Package 1 consists of SKU A, while Package 2 consists of SKU B.
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  • Example 2: You can further split the same SKU into different packages if the SKU has more than one quantity. As an illustration, when you click "Create label", you can click "item" on the "Create shipping labels page", and modify the number of items that need to be shipped. When you finish modifying the quantity, the items of this package will be updated, and the weight/package size/shipping service will also all be refreshed. After you click "Buy shipping labels", the result will be 3 packages for one order.
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Reviewing Order Split

After you split an order, you can find it on the Manage Orders page and the order download results.
  1. Orders that have been split will have the Split tag.
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  1. You can filter orders that have been split from the Filter button > Order Combine/Split > Already Split. Then click Apply.
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  1. After filtering, you can see a list of orders that have been split. You can also download an order by clicking the Export Orders button. In the export result file, you will see that there are different Package IDs under the same Order ID for orders that have been split.
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Edit Order Split

You can still edit an order that has been split before you arrange shipment (before the status changes to Awaiting Collection). You can change it on the Manage Orders menu:
  1. Filter an Already Split order
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  1. Click Edit Split.
You can make the following changes:
  1. Reset the package that has been split into one package by clicking Reset to one package
  2. Split SKUs into another new package by clicking Move to new package
  3. Move the SKU from one package to another by clicking Move to package x.
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Fulfillment of Split Order

  1. For orders that have been split, you can create labels by clicking Create label on the order. A confirmation window will open so you can review the packages that need labels created.
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  1. Click Continue when appropriate and follow the order fulfillment procedure as usual.
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  1. You can view the order fulfillment status of the packages from the split orders. In this illustration, only one of the packages has been canceled. Therefore, you will see two different statuses for this order.
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  1. There are two ways to check split order delivery status:
    1. Check delivery status by using the View Logistics button on the order. A Logistic Information window will pop up. You may see the logistics details of every package, separated on different tabs.
    2. Check delivery status from the order information page, by clicking an order number on the Manage Orders page. Scroll down to:
      1. Item section to check order status on every SKU
      2. Package Information section to check logistics and item information per package
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