1. Introduction

The Refundable Sample program (“Program”) is offered by TikTok Inc. (“TikTok”, “we”, “our”, “us”). By participating in the Program, eligible sellers can offer refunds to eligible content creators for sample products purchased by such eligible content creators, subject to these Program Terms and Conditions. These Program Terms and Conditions are subject to, and incorporate by reference, the TikTok Shop Seller Terms of Service, the TikTok Advertising Policies and any applicable TikTok Shop policies and guidelines as updated or amended from time to time (collectively, “Online Terms”). The terms “you” and “your” throughout these Program Terms and Conditions refer to any eligible seller.

2. Seller Eligibility

a. The Program is open to all sellers who meet the specified criteria outlined below:
i. Sellers must not be high-risk sellers.
ii. Sellers must not have any GNE violations that cause their products or shops
iii. Sellers with a negative account balance in Seller Center will not have their refundable sample entrance shown to creators.

3. Sample Product for Refund Flow

a. Seller determines which products will be made available to creators as products eligible for refunds, subject to the Refund Criteria below.
b. Creators determine which products to purchase as potentially refundable samples, which will showcase to creators at the time of purchase such Refund Criteria that must be met in order to receive a refund.
c. Upon purchase by creator, seller will receive the corresponding purchase amount minus TikTok Shop (TTS) platform fees and subject to any/all settlement policies.

4. Refund Criteria Offer Flow

a. Sellers can set up a Refund Sample offer for a product by selecting either Sales Criteria (also known as the "Refund Criteria");
i. For the Sales Criteria, the criteria must be set at one product sale, and no more than three product sales.
ii. The default setup is "generating 1 sale," which can be manually changed by Seller.
b. Sellers can modify the Refund Criteria using various methods:
i. One-click pop-up banner to set all active affiliate products with refundable samples using the default setup.
ii. Batch sample feature to change criteria across products.
iii. Bulk edit tool to turn on refundable samples and set criteria.
c. Sellers can edit the Refund Criteria at any time, but any refundable sample order generated on previous criteria will be honored using the Refund Criteria at the time of purchase.

5. Refund Flow and Requirements

a. Refunds will be automatically issued from the seller's account.
i. The refund amount is the full purchasing amount to creators, including 100% of the platform commission.
b. TTS platform will fully return the initial platform commission on refundable sample orders.
c. In the event that a creator (Creator B) purchases a Refundable Sample from another creator's content (Creator A), the seller will not need to pay commission to Creator A for that Refundable Sample transaction.

6. Abnormal Cases

a. If products become temporarily unavailable due to:
i. Out of stock
ii. Negative reviews (reversible GNE violation)
iii. Expired open plan
The TTS platform will pause the posting timeline by 10 days; if products become available again after 10 days, the posting timeline will resume. If products are still unavailable after 10 days, it is deemed the seller's fault, and refunds will be automatically processed.
b. A refund will be automatically processed if products become permanently unavailable due to:
i. Permanent ban by GNE.
ii. Permanent shop ban by GNE.
iii. Seller closing shop.
iv. Seller delisting products from TTS.

7. Termination or Modification

a. TikTok reserves the right to terminate, modify, or suspend the Program at any time and for any reason, including changes to TikTok Shop seller eligibility or Program structure, with or without notice.
b. The Program has no determinable termination or end date and will continue until TikTok decides to terminate it.

8. Compliance with Program Terms and Conditions and Guidelines

a. Participants are expected to adhere to the terms outlined in the Program Terms and Conditions.
b. Violation of guidelines may result in the forfeiture of a refund and/or termination from the Program.