Seller Shipping: Overview and Services
11/19/2025
Summary
What are the key requirements and processes for sellers using self-shipping on TikTok Shop US domestic orders?
- Sellers must confirm, pick, pack, and upload valid tracking numbers within the handling time set in Seller Center; they must select a shipping provider from TikTok’s approved list and ensure all shipping info is accurate to avoid penalties.
- Marking an order as "Ready to Ship" or "In Transit" confirms shipment; sellers can edit tracking info once and must request support within 30 days if updates are needed.
What are the shipping options, delivery timeframes, and performance standards sellers must meet on TikTok Shop?
- TikTok Shop offers Express (3 business days), Standard (6 business days), and Free Economy (6 business days) shipping; sellers must maintain a 95% on-time delivery rate for Express and meet delivery attempts for Standard and Economy.
- Standard and Free Economy require shipping to all 48 states (Alaska and Hawaii optional); Free Economy is free to customers but at sellers’ expense with no fee changes allowed.
How should sellers handle tracking information and what are the consequences of errors or delivery issues?
- Sellers must upload correct tracking numbers and select the right carrier; mistakes can be corrected once by the seller, but errors or missing info can lead to losses and penalties.
- Packages with no carrier scans for 10 calendar days or 7 business days are deemed lost; damaged, lost, or delayed shipments may result in order cancellation and customer refunds.
What logistics providers are supported for seller self-shipping on TikTok Shop US domestic orders?
- TikTok Shop supports a wide range of carriers including FedEx, UPS, USPS, DHL, Amazon Shipping, and many regional freight and express services, allowing sellers to choose preferred logistics partners.
- Sellers must ensure the selected provider’s info matches the tracking details to avoid penalties and ensure smooth delivery tracking updates.
What steps should sellers take if they need to update tracking or carrier information after shipment?
- Sellers can request support to update tracking or carrier info by submitting a ticket with original and new details within 30 days of the order date; cross-border orders are not supported for updates on the US platform.
- It is recommended to carefully enter tracking info initially to minimize the need for corrections and avoid penalties.
1.Overview
Note: This manual is only applicable to US local to local (Domestic) logistics services. This manual is only applicable to merchant self-shipping scenarios (Seller Shipping).1.1 Definitions
- Ready to Ship: After a consumer places an order, the merchant uploads the tracking number in the Seller Center. This can be done either by filling in the logistics tracking number on the back-end or importing the logistics tracking number in bulk, etc. The shipping time of the merchant shall be based on the operation shipping time recorded in the seller center.
- Seller Shipping: Sellers provide order fulfillment through their own selected/preferred logistics carriers.
- Shipment in Transit: The first shipping information of the order updated on its corresponding logistics company's official website, will be regarded as package collection.
2. Logistics Service Level
2.1 Shipping Options and SLA Requirements
For all shipping options, 95% of orders must be delivered on or before the business day requirements to be eligible to ship with the desired option.| Shipping Options | End-to-End Delivery Requirement |
| Express | 3 Business Days |
| Standard & Economy | 6 Business Days |
3.Shipping Orders
3.1 Order Handling
- Sellers are required to confirm, pick, pack and enter valid tracking numbers for all orders within the selected Order Handling Time on Fulfillment Settings page of Seller Center. This handling time could be different for various shipment types. For example, Standard Shipments have shorter handling times compared to Made-to-Order Shipments. Please refer to TikTok Shop Customer Order Shipping Policy for more information.
3.2 Ready to Ship
- Tracking Number
- Merchants are required to upload valid shipment tracking information for the order into the seller center.
- Please check and ensure tracking information provided for the shipment is correct.
- If there are any discrepancies in the tracking information or no tracking information is provided, the merchant will be responsible for the related losses and penalties as a result.
- Please note: Sellers must enter tracking information carefully. If a mistake is made, seller can make a one-time edit and should try to correct it before seeking help from customer service.
- Shipping Provider:
- Selecting a Shipping Provider is a required field for merchants.
- The supported TikTok Shop logistics partners that merchants may select from are:
| A. Duie Pyle | Easy Express | Pitt Ohio |
| AAA Cooper Transportation | Estes Express Lines | PS Logistics |
| ABF Freight | Fastfrate Group | R+L Carriers |
| ACI Logistix | FedEx | Roadrunner Freight |
| Amazon Shipping + Amazon MCF | FedEx Freight | Saia Inc. |
| Averitt Express | Forwardair | Southeastern Freight Lines |
| Jitsu | Freightquote by C.H. Robinson | Spee-Dee Delivery |
| Better Trucks | Global Parcel Service (GPS) | SpeedX |
| Cainiao US | GLS US | Tax-Air |
| Central Transport | GLS USA | Tazmanian Freight Systems |
| CEVA Logistics | Gofo Express | TForce |
| Cirro | JP Express | Tusk Logistics |
| CrossCountry Freight Solutions | Lasership | United Delivery Service |
| Day & Ross Freight | Lone Star Overnight | UniUni |
| Daylight Transport | Mainfreight | UPS |
| Dayton Freight Lines | Metropolitans | UPS Heavyweight |
| Deliver-it | Oak Harbor Freight Lines | USPS |
| DeliverDirect | Old Dominion Freight Line | Veho |
| DHL ECommerce | Ontrac | Western Post |
| DHL Express | OSM Worldwide | Wizmo |
| DHL Heavyweight | Xmiles | DoorDash |
| Pilot Freight Services | Yanwen US | Maersk |
| XPO | JD Worldwide | SwiftX |
- Please check and ensure the information provided in the Shipping Provider section is correct. If there are any inaccuracies in the shipment logistics information, the merchant will be responsible for the related losses and penalties as a result.
- Please note: Sellers must enter tracking information carefully. If a mistake is made, seller can make a one-time edit and should try to correct it before seeking help from customer service.
- You must file your request no later than 30 days from order date for our Support Team to update your order information
- We are unable to update tracking for Cross-Border orders as they are not permitted on our US platform at this time. Only local to local (domestic) is supported.
3.3 Delivery
All deliveries are handled by the shipping provider from package dispatch to delivery confirmation. Sellers should pay close attention to the status of shipment in progress. Once the order is successfully delivered, the shipping provider will update the shipment status on seller center to "Delivered".- Express: March 14, 2025, shoppers should receive their orders within 3 business days of placing them, and sellers are required to maintain a 95% on-time delivery rate for Express orders shipped within this timeframe.
- Standard: requires a first delivery attempt within 6 business days after the order was placed. Standard cannot be deselected and requires shipping to all 48 states (with Alaska and Hawaii optional).
- Free Economy: requires a first delivery attempt within 6 business days after the order was placed. The Free Economy shipping option is a free shipping service for TikTok Shop customers at the sellers' expense. The shipping fee is 0 and can not be changed. Free Economy requires shipping to all 48 states (with Alaska and Hawaii optional).
- A package will be deemed "lost" if there have been no carrier scans for 10 calendar days or 7 business days.
- If an abnormal delivery occurs, such as damaged package(s), lost package(s), or delayed shipping, we may cancel the order and notify the customer to initiate a refund.