Tiktok Shop Academy

Having Issues Printing Labels?

04/24/2026

Summary

  • One-line takeaway: Troubleshoot TikTok Shipping label errors by checking address/account details and retrying carrier setup.
  • Actionable Steps: ① Fix common mistakes: wrong address line, PO box, missing suite/street#, special characters, outdated phone/email ② Refresh for fee errors or retry in 2–3 minutes ③ Disable/re-enable carrier and re-sign agreement
  • Red Lines & Compliance: ① You cannot cancel and reprint a label for wrong dimensions or ship-from address ② You cannot switch shipping method for existing orders ③ Buyer address must be valid
  • Core Value/Change: ① Updated label page aims to simplify printing ② Shipping labels are in Seller Center > Manage orders > Shipping labels ③ Other issues: contact Customer Support
  • Immediate next action: Review shipping options and carrier settings

The content below applies to Legacy TikTok Shipping. For more information about the upgraded TikTok Shipping service, please refer to: Overview of Upgraded TikTok Shipping

Error code troubleshooting

  • Earlier this year, TikTok Shop rolled out an updated shipping label page to make it easier than ever to print labels. While seller feedback to the change has been overwhelmingly positive, we still want to provide you with the necessary tools to quickly and reliably debug any label printing problems.
  • Below, we've provided some additional context and clear steps to address some of the most common label printing errors.
Error
Formatting Requirements / Next Steps
Failed to obtain Shipping FeeThere may have been a timeout with your shipping provider when attempting to obtain shipping fees for your order. Please try again in 2-3 minutes. If you still experience issues, please contact Customer support using the instructions below this table.
Seller shipper account registration failure
  1. Visit the Shipping Options page for guidance on how to update information.
  2. Modify your information on the Registration page.
Submit changes. Successful registration removes the hint; if unsuccessful, you will receive a specific error message indicating the issue field.imageimage
Unable to deliver to buyer addressPlease contact the customer and inform them that their address is invalid, and to check for any typos, etc. Please check to make sure to advise the buyer to check whether the address is accepted on this website:https://tools.usps.com/zip-code-lookup.htm
No errorPlease contact customer support using the instructions below this table so we can further assist you
Print failed - Logistics ProviderDifferent shipping carriers have different weight and size limits that their sellers must adhere to. You can see weight and size limits for all relevant TikTok Shipping carriers in the TikTok Shipping Overview in Seller Academy.
Length/Width/Height exceeds shipping provider limits
  • Common mistakes include:
    • Putting the city on address line 1, using a PO box, missing suite# or street#, including special characters like ( ) * & in the name or address line
    • Using an inaccurate or out of date phone # or email address in your account registration
  • If you have any other issues, please feel free to contact TikTok Customer Support team by going to the Help Center in Seller Center
If none of the above have fixed the problem, we recommend navigating to the Shipping Options page, then selecting the TikTok Shipping option. From there, please disable and re-enable the carrier, re-sign the agreement, and try again.

FAQ

  1. I made a mistake on the dimensions, can I cancel label and re-print it?
    1. Unfortunately, you cannot. The entire order would have to be cancelled and the customer would have to place a new one.
  2. Where can I find my shipping labels?
    1. This can be found on Seller center under Manage orders > Shipping labels
      image
  3. I made a mistake on the Shipping options. Would I be able to swap between Merchant Shipping (formerly known as Ship via Seller) and TikTok Shipping (formerly known as Ship via Platform) on orders that are placed on my store?
    1. At the moment, this is not possible. Changes made on the shipping options only reflect future orders placed after the change has been made. Please fulfill the orders that were placed on your shop as the shipping option it came in as. Communicate any updates to your customer as needed.
  4. I made a mistake on my business/return warehouse address on the shipping label, can I cancel and re-print it?
    1. If you have already printed it, there is no way to correct the ship from address at this time.
  5. I am unable to choose my preferred carrier from the list at the shipping labels page. How can I fix this?
    1. Please check to see if the desired preferred carrier is enabled on the shipping options. Then check again to see if the option is available at label creation page.
  6. I am currently seeing "Failed to obtain shipping fee" where the shipping fee is normally shown. How can I fix this before I purchase the label?
    1. Please refresh the page. If the issue persists and you are still unable to view the shipping fee, please contact Customer Support.
For all other issues not listed here, please contact Customer Support.
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