How to Upgrade Your TikTok Shipping Account

10/15/2025

Setting up Shipping

Upgrade Process

Upgrading your TikTok Shipping service is easy! Whether you're currently using TikTok Shipping (TikTok Shop Fulfillment) or Seller Shipping (Self-Fulfillment), you can switch to the upgraded service by following these simple steps:

Step 1: Decide which service you want to upgrade to? TikTok Shipping or CBT?

Upgrade directly to the CBT pick-up service (available in TikTok Shipping CBT Area Coverage), please click TikTok Shop Seller Center | United States
Go to Seller Center > Orders > Shipping Settings > Delivery Settings

Step 2: Choose to register eligible warehouses for either CBT or TTS

Please Note:
Step 3: Update CBT warehouse contact information before submitting the registration.
Amazon FBA warehouses are not currently supported by the platform shipping label service. Please select a non-FBA warehouse for the upgrade.
TikTok Shipping only supports commercial addresses, while CBT does not have address type restrictions.
The system will automatically determine which service type is applicable based on the address provided.

Step 4: Verify the warehouse contact person and contact information.

Please note: Sellers will be held responsible for any pick up delays or order issues caused by incorrect or invalid contact information.
Step 5: After submitting the warehouse information, please carefully review the operational guidelines. Once you've read and agreed to the terms, check the acknowledgment box and click “Confirm Upgrade."

Step 6: Click "View Details" to check the warehouse registration status

Step 7: Registration Status for TTS and CBT Warehouses

Step 8: Upgrade Successfully!

If your selected warehouse is already covered by TikTok Shipping services, your application will be automatically approved, and you can start using TikTok Shipping immediately.
CBT service requires 5–7 business days for backend review and to contact your warehouse for operational preparation. You will be notified by email once the review is approved.

Please note: To ensure orders are shipped from the correct warehouse, sellers using self-fulfillment (3PL) must accurately set up the information for each warehouse in Seller Center after completing registration, which includes warehouses not yet enrolled in TikTok Shipping. After setting up the information, please go to the page above to activate the service.

Preparation before Upgrade

OperationThe Upgraded TikTok Shipping supports both drop-off and pick-up services. You can choose to drop off your packages at a logistics hub or continue using your existing pick-up service. Please prepare your packages in advance according to the specific requirements of the service provider and the selected service. There is no need to change your current shipping model.Within areas covered by CBT services, CBT carriers will provide door-to-door pick-up and will contact the warehouse in advance to schedule pick-up times and frequency. The warehouse must complete the sorting of CBT goods in advance and hand over the packages to the CBT pick-up personnel to ensure final delivery.

For detailed information on TikTok Shipping and CBT service operations, please refer to Learn How to Boost Sales | TikTok Shop Academy | United StatesMulti-Warehouse ConfigurationAfter registering for TikTok Shipping, the system will automatically enable the multi-warehouse configuration feature for your account. Please follow the One Product, Multiple Warehouses Configuration Guide to complete the multi-warehouse setup and ensure that orders are shipped from the correct warehouse. If only some warehouses are enrolled in TikTok Shipping, non-enrolled warehouses must still be accurately configured as well.

Free Shipping Settings

Storewide Free Shipping

TikTok Shipping offers free shipping when the order amount exceeds a certain threshold (e.g. $30) to encourage customers to place larger orders.

A. Steps: Home > Orders > Shipping Settings > Overview>Edit

B. Move the circle on the shipping fee threshold bar to set the threshold amount > Save

Recommended: Increases average order value and simplifies configuration

Set Free Shipping for Specific Products (Targeted Free Shipping Promotion)

Increase visibility and drive conversions by labeling best-selling products with “Free Shipping.”

Recommended: Bestsellers, high-conversion SKUs, clearance deals
Tip for Account Managers: Identify the seller’s top-converting or most popular products (see provided product list), and recommend offering free shipping on those items.
How to set free shipping for specific products?

A. Menu path: Home > Orders > Shipping Settings > Overview > Targeted Free Shipping Promotion

B. Basic information） > Specific products> Agree & Publish

We have aimed to make this upgrade seamless and limit impact on your operations. For more details, please refer to the Warehouse Standard Operating Procedures (SOPs).

We are gradually rolling out our upgraded TikTok Shipping Service. Eligible sellers using TikTok Shipping will be automatically upgraded according to the schedule provided in your system inbox. Once this rollout is complete, the previous TikTok Shipping service will no longer be available. Please ensure your systems and warehouses are prepared for the upgrade, and complete the transition at your earliest convenience.

System Configuration

After joining TikTok Shipping, you can ship using your ERP system or create orders through Seller Center. Please follow the steps below to complete the system setup:

Ship with Seller Center

Label GenerationOrders created after upgrading TikTok Shipping will be automatically allocated to the new service. You can easily generate shipping labels by clicking "Generate Labels and Print".

What's new on the upgraded TikTok Shipping Label Creation Page:

No value-added service selection – TikTok Shop will handle claims and complaints for each order directly.
No estimated lead-time display – TikTok Shop will no longer show estimated delivery times for individual orders. TikTok Shop is responsible for making sure orders arrive on time.

Orders Created Before Upgrading TikTok ShippingOrders created before upgrading TikTok Shipping will remain under the original fulfillment method based on the shop type at the time of creation. These orders cannot be merged with upgraded TikTok Shipping orders in the same shipment.

Order Combine/SplitThe order combine and split functions remain unchanged. Orders will continue to follow the same combination and splitting rules and criteria as before, based on the guidelines below:

Order Combine/Split Shipping Service Assignment Rules:

Orders can be combined even if they are initially assigned to different shipping services (e.g., OnTrac and USPS), as long as they meet the standard order combination criteria mentioned in the articles above.
Once combined, the system will automatically assign the best available shipping service for the new combined order.
Similarly, when an order is split, each resulting order may be assigned a different shipping service based on its individual attributes.

Ship with ERP/OMS

TikTok Shop API will provide your Enterprise Resource Planning (ERP)/Order Management System (OMS) with a public URL to retrieve the shipping label in PDF format. Simply make a few quick updates to develop the necessary automation to process the PDF and convert it into a format compatible with their specific printing equipment.

For Sellers Using TikTok Shipping via ERP/OMSIf your ERP system is listed in the "Eligible ERP List" below, it means the ERP has already completed system integration with the TikTok Shop. Please contact your ERP provider to learn how to configure the settings within the ERP user interface.

If your ERP system is not listed, please reach out to your provider promptly to coordinate with TikTok Shop for the required API integration or system upgrade.

For Sellers Using Seller Shipping or TikTok Shipping Not Integrated with TikTok Shop API.

If this is your first time integrating with the TikTok API system, please refer to the API Integration Platform for detailed documentation and guidance.

If your ERP system is listed in the Eligible ERP List, here are the simplified steps to integrate your system with the TikTok API:

First, your system should call GetOrderList API to get the list of orders and the 'GetOrderDetail API' to get order details (i.e. Order ID, product details, buyer details) — which are needed to prepare and ship the order.

Next, use the GetEligibleShippingService API to see which shipping service to use for each order. For upgraded TikTok Shipping orders, this step is easy — the API will automatically return the correct shipping service, so you don’t need to choose.

Get the order information:
Check shipping options (automated for upgraded TikTok Shipping):

Call CreatePackage API to confirm the shipping service, assign a package ID, and create the shipping label.

Create the shipment and shipping label:

Finally, use the GetPackageShippingDocument API to download the shipping label. (Please note: This only works after you’ve successfully created the package and purchased the labels through Create Package API in the previous step.)

Download the shipping label:

Eligible ERP List

Validate your setup in any other connected systems, such as your self-developed ERP. The following is a list of ERP systems that have been successfully integrated. We are actively working on expanding our ERP integrations and will update this list accordingly.

If your ERP system is not on the list, please contact your ERP provider promptly to coordinate with TikTok API team at alex.guo@bytedance.com for the necessary API integration or system upgrade.