How to Process "Legacy TikTok Shipping" Orders?

The content below applies to Legacy TikTok Shipping. For more information about the upgraded TikTok Shipping service, please refer to: Overview of Upgraded TikTok Shipping

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If you're using Legacy TikTok Shipping, our new shipping tool makes the process of creating and buying shipping labels quick and easy! Here’s how to do it:
TikTok Label Buying Process

1. Selecting Orders for Label Purchase:
   • Create shipping labels for orders awaiting processing on TikTok by selecting them individually or in bulk under "Manage Orders" > "To Ship">"Create Shipping Labels" button.

• Step 1: Select order status "Awaiting shipment"
• Step 2: Select"TikTok Shipping" order and select a particular SKU first.
• Step 3: Select Order content "Single SKU"
• If no shipping provider is available for the order, the system will display an error tag.

2. Options for Label Purchase:
   • Purchase only: Sellers have the option to buy shipping labels now and print later.
   • Purchase and print: Buy and print labels simultaneously. After purchase, labels can be printed immediately without needing to visit the Purchase Label Result page.

Purchase Only:
Purchase and Print Together:

3. Package Editing Flexibility
   • During the label purchase workflow, sellers can modify shipping services, add value-added services, and adjust package sizes for individual or batch orders. This flexibility allows sellers to adapt to changing shipping needs and preferences.
   • Sellers also have the option to modify document format settings for the label during package editing.

4. What if my label is rejected?

To create a shipping label, TikTok Shop must confirm the shipping information with the carrier. If the system confirms the shipping information from the carrier, labels are successfully generated. However, if an error code from the carrier is received, label creation cannot be completed.
If we receive an error code, a "Label rejected" notice will be displayed for that order at the bottom of the page. Don't panic! We will show the reason for the error code and suggest ways to fix the problem. Once you’ve resolved the issue, you can click Recreate Label to continue the process. For additional guidance on troubleshooting label printing, please read here.Different types of errors may cause your shipping labels to be rejected. Common errors include:
Depending on what caused the rejection, issues can often be solved in just a few quick steps or, for more serious problems, you can contact the TikTok Shop customer service team to get more information on why the label was rejected.

5. Recreate or reprint on the Shipping Labels page

Once you successfully address any issues with your failed labels and are ready to recreate or reprint them, you can do so on the Shipping Labels page, which supports bulk processing. The Shipping Labels page clearly shows your printing results and makes it easy to directly handle any issues, saving you a lot of time during fulfillment.

6. Check your printing history

• On the Shipping Labels page, you can check detailed package information and the status of your labels for each order. If you click View History, you can also see the full order label records, from creation to printing.

• On the Shipping Labels page, you can check detailed package information and the status of your labels for each order. If you click View History, you can also see the full order label records, from creation to printing.

• Click Printing History to check and download PDFs of particular batch labels.

Document Format CustomizationAs merchants on our platform, you have the flexibility to tailor your document format settings according to your preferences. We offer various sizes for shipping labels and packing slips ensuring compatibility with your packaging needs:

• Available sizes include 4x6 inches, 8.5x11 inches (Letter/A4), A5, and A6.
• Choose Print On 1 Page or Print On 2 Page with shipping label and packing list. If sizes differ, the system will automatically generate separate files.

1. Shipping Label and Packing List Sizes:

2. Setting Your Label Default Actions

To accommodate your business needs, you can set a default action for handling shipping labels:

• Label printing options allow sellers to either purchase labels for later printing or buy and print them immediately. After successful printing, sellers will receive a direct URL to the label PDF.
• For both new and existing sellers, a reminder will prompt you to set printing preferences in the fulfillment settings.

PLEASE NOTE: sellers are not permitted to reuse shipping labels. Each order should have its own, unique shipping labelLabel Reprinting:For reprinting labels, merchants can go to the 'Shipping labels' tab (from Manage order page)
On the shipping label page, labels can be reprinted one at a time or in batch