Logistics Overview and Seller Center Navigation
Summary
- One-line takeaway: Seller Center adds a Logistics module with centralized visibility and unchanged workflows.
- Core Value/Change: ① Logistics capabilities are now grouped in one module ② Includes Overview, Fulfillment, Shipping, Warehouses, FBT ③ Existing workflows and settings stay unchanged
- Key Timeline: ① Gradual rollout starts January 5 ② Overview page launches as part of the update ③ Fulfillment and shipping flows remain unchanged during rollout
- Actionable Steps: ① Review the new Overview metrics ② Use Guides to compare logistics models or switch options ③ Keep using Order for orders, returns, and post-purchase settings
A new Logistics module in Seller CenterSeller Center now includes a dedicated Logistics module, bringing together key logistics capabilities that were previously distributed across different sections.
This module provides a clearer structure for viewing logistics performance and managing fulfillment-related settings, while keeping your existing workflows unchanged.
What's included in the Logistics moduleThe Logistics module currently includes the following sections:
Rollout timelineStarting January 5, updates to the Logistics section will be rolled out gradually. The Overview page will be introduced as part of this update. Existing fulfillment and shipping workflows will remain unchanged during the rollout.
Overview｜A unified view of your logisticsA single page to understand overall logistics performanceThe Overview page displays core logistics metrics that reflect the end-to-end fulfillment process, from shipment to delivery.
These metrics cover timeliness, stability, and delivery experience, allowing you to understand overall logistics performance before reviewing individual orders, identify areas that may require attention when performance changes, and reference a high-level view when selecting or adjusting logistics services.
What you'll find on the Overview page
This section highlights key differences in fulfillment approach, process steps, and applicable scenarios, helping you evaluate logistics options and plan configurations accordingly.
Guides: For more details on available logistics models, including how they work and when to use them, please visit Guides. Step-by-step instructions for switching between logistics options are also available there.
Fulfillment｜Managing fulfillment operationsThe Fulfillment section focuses on fulfillment-related configuration and operational management.
Here, you can manage fulfillment settings that support how orders are processed and prepared for shipment, helping ensure consistency across your logistics operations.
Shipping｜Shipping fees and service configurationThe Shipping section provides a centralized place to manage shipping fees and delivery services.
It allows you to review and configure shipping-related options that affect delivery cost and service availability.
Warehouses｜Warehouse setup and managementThe Warehouses section supports warehouse-related logistics configuration.
You can manage warehouse information and related settings that impact how orders are fulfilled and shipped.
The Order module remains focused on order and post-purchase operationsWhen managing orders, processing returns, or configuring post-purchase rules, you can continue to use the Order module. The following functions remain available in Order:
This module provides a clearer structure for viewing logistics performance and managing fulfillment-related settings, while keeping your existing workflows unchanged.
What's included in the Logistics moduleThe Logistics module currently includes the following sections:- Overview – A consolidated view of overall logistics performance and service types
- Fulfillment – Fulfillment-related configuration and management
- Shipping – Shipping fees, services, and delivery-related settings
- Warehouses – Warehouse setup and inventory-related logistics configuration
- Fulfilled by TikTok (FBT) – TikTok-managed fulfillment services
Rollout timelineStarting January 5, updates to the Logistics section will be rolled out gradually. The Overview page will be introduced as part of this update. Existing fulfillment and shipping workflows will remain unchanged during the rollout.
Overview｜A unified view of your logisticsA single page to understand overall logistics performanceThe Overview page displays core logistics metrics that reflect the end-to-end fulfillment process, from shipment to delivery.
These metrics cover timeliness, stability, and delivery experience, allowing you to understand overall logistics performance before reviewing individual orders, identify areas that may require attention when performance changes, and reference a high-level view when selecting or adjusting logistics services.
What you'll find on the Overview page
- Logistics performance metrics
- On-time delivery rate
- 3-day delivery rate
- Late dispatch rate
- Package volume
- Valid tracking rate
- Seller fault cancellation rate
- Free shipping coverage
- Logistics service type overview
This section highlights key differences in fulfillment approach, process steps, and applicable scenarios, helping you evaluate logistics options and plan configurations accordingly.
Here, you can manage fulfillment settings that support how orders are processed and prepared for shipment, helping ensure consistency across your logistics operations.
It allows you to review and configure shipping-related options that affect delivery cost and service availability.
You can manage warehouse information and related settings that impact how orders are fulfilled and shipped.
- Manage orders: No changes have been made.
- Manage returns: No changes have been made.
- Return settings: This section retains the cancellation and return & refund settings that were previously part of Fulfillment settings.
- Free shipping: This section retains the free shipping settings that were previously part of Shipping settings.
