1.Overview

Note: This manual is only applicable to US local to local (Domestic) logistics services. This manual is only applicable to merchant self-shipping scenarios (Seller Shipping).

1.1 Definitions

• Ready to Ship: After a consumer places an order, the merchant uploads the tracking number in the Seller Center. This can be done either by filling in the logistics tracking number on the back-end or importing the logistics tracking number in bulk, etc. The shipping time of the merchant shall be based on the operation shipping time recorded in the seller center.
• Seller Shipping: Sellers provide order fulfillment through their own selected/preferred logistics carriers.
• Shipment in Transit: The first shipping information of the order updated on its corresponding logistics company's official website, will be regarded as package collection.

Important: Marking an item as Ready to Ship or Transit to Ship constitutes confirmation of shipping.

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2. Logistics Service Level

2.1 Shipping Options and SLA Requirements

For all shipping options, 95% of orders must be delivered on or before the business day requirements to be eligible to ship with the desired option.

Shipping Options	End-to-End Delivery Requirement
Express	3 Business Days
Standard & Economy	6 Business Days

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3.Shipping Orders

3.1 Order Handling

• Sellers are required to confirm, pick, pack and enter valid tracking numbers for all orders within the selected Order Handling Time on Fulfillment Settings page of Seller Center. This handling time could be different for various shipment types. For example, Standard Shipments have shorter handling times compared to Made-to-Order Shipments. Please refer to TikTok Shop Customer Order Shipping Policy for more information.

3.2 Ready to Ship

• Tracking Number
  • Merchants are required to upload valid shipment tracking information for the order into the seller center.
  • Please check and ensure tracking information provided for the shipment is correct.
  • If there are any discrepancies in the tracking information or no tracking information is provided, the merchant will be responsible for the related losses and penalties as a result.
  • Please note: Sellers must enter tracking information carefully. If a mistake is made, seller can make a one-time edit and should try to correct it before seeking help from customer service.
• Shipping Provider:
  • Selecting a Shipping Provider is a required field for merchants.
  • The supported TikTok Shop logistics partners that merchants may select from are:

A. Duie Pyle	Easy Express	Pitt Ohio
AAA Cooper Transportation	Estes Express Lines	PS Logistics
ABF Freight	Fastfrate Group	R+L Carriers
ACI Logistix	FedEx	Roadrunner Freight
Amazon Logistics	FedEx Freight	Saia Inc.
Averitt Express	Forwardair	Southeastern Freight Lines
Jitsu	Freightquote by C.H. Robinson	Spee-Dee Delivery
Better Trucks	Global Parcel Service (GPS)	SpeedX
Cainiao US	GLS US	Tax-Air
Central Transport	GLS USA	Tazmanian Freight Systems
CEVA Logistics	Gofo Express	TForce
Cirro	JP Express	Tusk Logistics
CrossCountry Freight Solutions	Lasership	United Delivery Service
Day & Ross Freight	Lone Star Overnight	UniUni
Daylight Transport	Mainfreight	UPS
Dayton Freight Lines	Metropolitans	UPS Heavyweight
Deliver-it	Oak Harbor Freight Lines	USPS
DeliverDirect	Old Dominion Freight Line	Veho
DHL ECommerce	Ontrac	Western Post
DHL Express	OSM Worldwide	Wizmo
DHL Heavyweight	Xmiles	DoorDash
Pilot Freight Services	Yanwen US	Maersk
Too EXPRESS	XPO	JD Worldwide
SwiftX

• Please check and ensure the information provided in the Shipping Provider section is correct. If there are any inaccuracies in the shipment logistics information, the merchant will be responsible for the related losses and penalties as a result.
• Please note: Sellers must enter tracking information carefully. If a mistake is made, seller can make a one-time edit and should try to correct it before seeking help from customer service.

In case you are no longer able to update the tracking/carrier information, you can open a ticket to our Support Team for assistance. For each Order ID that needs an update, please provide the original as well as the new tracking number and/or carrier name. Please note:

• You must file your request no later than 30 days from order date for our Support Team to update your order information
• We are unable to update tracking for Cross-Border orders as they are not permitted on our US platform at this time. Only local to local (domestic) is supported.

3.3 Delivery

All deliveries are handled by the shipping provider from package dispatch to delivery confirmation. Sellers should pay close attention to the status of shipment in progress. Once the order is successfully delivered, the shipping provider will update the shipment status on seller center to "Delivered".

• Express: March 14, 2025, shoppers should receive their orders within 3 business days of placing them, and sellers are required to maintain a 95% on-time delivery rate for Express orders shipped within this timeframe.
• Standard: requires a first delivery attempt within 6 business days after the order was placed. Standard cannot be deselected and requires shipping to all 48 states (with Alaska and Hawaii optional).
• Free Economy: requires a first delivery attempt within 6 business days after the order was placed. The Free Economy shipping option is a free shipping service for TikTok Shop customers at the sellers' expense. The shipping fee is 0 and can not be changed. Free Economy requires shipping to all 48 states (with Alaska and Hawaii optional).
• A package will be deemed "lost" if there have been no carrier scans for 10 calendar days or 7 business days.
• If an abnormal delivery occurs, such as damaged package(s), lost package(s), or delayed shipping, we may cancel the order and notify the customer to initiate a refund.