Signature Confirmation for High-Risk Orders
12/08/2025
Summary
What is the new Signature Confirmation service on TikTok Shipping and how does it enhance delivery security?
- TikTok Shipping now offers Signature Confirmation for UPS & USPS shipments, targeting high-risk orders to reduce "not received" or "lost" claims by requiring recipient signatures upon delivery.
- This service builds trust by ensuring packages are securely delivered and allows sellers to verify signatures post-delivery in Seller Center.
How can sellers select and manage Signature Confirmation options during the shipping process?
- Sellers receive automated recommendations to add signature confirmation for high-risk orders when purchasing shipping labels and can choose between Signature Required or Adult Signature Required services.
- The platform notifies sellers if their chosen carrier doesn’t support signature confirmation, preventing errors during label purchase.
What are the key buyer and seller notifications and tracking features related to Signature Confirmation?
- Buyers are automatically informed if their order requires a signature, and tracking details clearly show the signature requirement status.
- Sellers get a confirmation prompt when adding signature services for the first time and can view signature receipt details in Seller Center after delivery.
Are there any fees or limitations associated with the Signature Confirmation service on TikTok Shipping?
- A fee for the signature service is displayed at the time of label purchase, ensuring sellers are aware of additional costs upfront.
- Signature Confirmation is currently unavailable under the Upgraded TikTok Shipping service, limiting this feature to the existing shipping setup.
The content below applies to TikTok Shipping. For more information about the upgraded TikTok Shipping service, please refer to: Overview of Upgraded TikTok ShippingPlease note: Signature Confirmation is not available under the Upgraded TikTok Shipping service at this time.
As a valued seller, making sure your shipments arrive at their intended location safely is our highest priority. To further this goal, we are introducing a signature confirmation service for orders shipped with UPS & USPS, improving delivery security and continuing to build trust with merchants and buyers.
TikTok is now offering a 'Signature Confirmation' recommendation for certain high-risk orders, including those at a greater risk of being reported as 'not received' or 'lost.' You will be able to view this recommendation within the Seller Center and can purchase 'Signature Confirmation' at the time of shipping label purchase.
Choosing the Right Service
Post-Purchase Details
As a valued seller, making sure your shipments arrive at their intended location safely is our highest priority. To further this goal, we are introducing a signature confirmation service for orders shipped with UPS & USPS, improving delivery security and continuing to build trust with merchants and buyers.
TikTok is now offering a 'Signature Confirmation' recommendation for certain high-risk orders, including those at a greater risk of being reported as 'not received' or 'lost.' You will be able to view this recommendation within the Seller Center and can purchase 'Signature Confirmation' at the time of shipping label purchase.
Choosing the Right Service
- Signature Required Service: Select this option during label purchase to inform the buyer of the added security measure, requiring the recipient's signature upon delivery.
- Adult Signature Service: Recommended for age-restricted items, the carrier will ask for an adult recipient’s signature to make sure the package is delivered to someone who is at least 21 years old.
- Prompt for Signature: Our system suggests adding a signature for certain high-risk orders.
- Automated Buyer Notification: Customers are automatically notified when their order requires a signature
- Reliable Tracking: Signature requirements are displayed in tracking details, assuring you and your customers are on the same page. Post-delivery, sellers can verify the recipient's signature in Seller Center.
- Reminder System: When buying shipping labels with TikTok Shipping, you'll get a recommendation to purchase a signature service on certain high-risk orders.
- Service Options: You can skip, choose Signature Required or opt for Adult Signature Required during purchase..
- Error Prevention: If the shipping provider selected doesn't support signature confirmation, our platform will notify you.
Post-Purchase Details- Agreement Notification: You will receive a confirmation prompt when adding signature services for the first time.
- Signature Service Fee Information: The fee for the signature service will be displayed upon adding this option during label purchase.
- Buyer's Tracking Access: Customers can view 'Signature Required' status by checking their order's tracking details.
- Sellers can verify signature receipt through the Seller Center.