Signature Confirmation for High-Risk Orders
05/06/2025
Summary
What is the new 'Signature Confirmation' service introduced by TikTok Shop, and how does it enhance delivery security?
- TikTok Shop offers 'Signature Confirmation' for high-risk orders to ensure secure delivery.
- Sellers can choose between 'Signature Required' and 'Adult Signature Service' during label purchase for added security.
How can sellers integrate the 'Signature Confirmation' service into their workflow on TikTok Shop?
- Sellers receive recommendations for signature services on high-risk orders when purchasing shipping labels.
- If a shipping provider doesn't support signature confirmation, the platform will notify sellers.
What are the key features and benefits of using the 'Signature Confirmation' service for sellers and buyers?
- Automated notifications inform buyers when a signature is required, and tracking details include signature requirements.
- Sellers can verify recipient signatures post-delivery in the Seller Center, ensuring transparency and reliability.
What are the costs and notifications associated with adding the 'Signature Confirmation' service?
- A confirmation prompt appears when adding signature services for the first time, displaying the service fee.
- Buyers can track the 'Signature Required' status through their order's tracking details.
As a valued seller, making sure your shipments arrive at their intended location safely is our highest priority. To further this goal, we are introducing a signature confirmation service for orders shipped with UPS & USPS, improving delivery security and continuing to build trust with merchants and buyers.
TikTok is now offering a 'Signature Confirmation' recommendation for certain high-risk orders, including those at a greater risk of being reported as 'not received' or 'lost.' You will be able to view this recommendation within the Seller Center and can purchase 'Signature Confirmation' at the time of shipping label purchase.
Choosing the Right Service
Post-Purchase Details
TikTok is now offering a 'Signature Confirmation' recommendation for certain high-risk orders, including those at a greater risk of being reported as 'not received' or 'lost.' You will be able to view this recommendation within the Seller Center and can purchase 'Signature Confirmation' at the time of shipping label purchase.
Choosing the Right Service
- Signature Required Service: Select this option during label purchase to inform the buyer of the added security measure, requiring the recipient's signature upon delivery.
- Adult Signature Service: Recommended for age-restricted items, the carrier will ask for an adult recipient’s signature to make sure the package is delivered to someone who is at least 21 years old.
- Prompt for Signature: Our system suggests adding a signature for certain high-risk orders.
- Automated Buyer Notification: Customers are automatically notified when their order requires a signature
- Reliable Tracking: Signature requirements are displayed in tracking details, assuring you and your customers are on the same page. Post-delivery, sellers can verify the recipient's signature in Seller Center.
- Reminder System: When buying shipping labels with TikTok Shipping, you'll get a recommendation to purchase a signature service on certain high-risk orders.
- Service Options: You can skip, choose Signature Required or opt for Adult Signature Required during purchase..
- Error Prevention: If the shipping provider selected doesn't support signature confirmation, our platform will notify you.
Post-Purchase Details- Agreement Notification: You will receive a confirmation prompt when adding signature services for the first time.
- Signature Service Fee Information: The fee for the signature service will be displayed upon adding this option during label purchase.
- Buyer's Tracking Access: Customers can view 'Signature Required' status by checking their order's tracking details.
- Sellers can verify signature receipt through the Seller Center.