TikTok for Rithum: Promotions

Promotion ToolsCampaign

Summary

What are the key steps and best practices for sellers to create and manage bundled products on TikTok Shop using Rithum?

  • Sellers should create bundled products in Rithum by defining basic info, components (SKUs), and inventory per bundle, then publish the bundle as a standalone product on TikTok Shop.
  • Inventory of bundles is dynamically calculated based on component stock; orders split bundles into components for fulfillment, which must be shipped together without splitting into multiple packages.

How should sellers handle order adjustments, cancellations, and refunds for bundled products and gift-with-purchase promotions on TikTok Shop?

  • For bundled products, cancellations and refunds initiated by sellers must be done at the standalone bundle product level since component details aren’t in TikTok Shop orders; buyers can initiate cancellations and refunds normally.
  • For gift-with-purchase promotions, cancellations and refunds (by sellers or buyers) must be at the entire order level, and the gift must be returned along with the purchased product.

What are the important considerations for sellers when managing live giveaways and sample orders on TikTok Shop?

  • Live giveaway orders have a price of $0, can be canceled by sellers but cannot be returned or refunded; buyers cannot cancel or request refunds.
  • Sample orders are $0 if issued by sellers (cancelable but not refundable), and must be listed through Rithum; if issued by the platform, payment is via gift card.

How do promotions like "Buy More, Save More" and voucher/promo codes affect order fulfillment and adjustments on TikTok Shop?

  • Sellers list products normally and activate these promotions in Seller Center; inventory updates and order fulfillment proceed as usual.
  • Partial returns in "Buy More, Save More" promotions trigger price adjustments; all promotion details are included in order finance records for transparency.

Promotions Chart Summary

Scenario
Vertical
Expected Behavior
Bundled productsSetting a Promotion We recommend sellers to use Rithum's built-in feature to bundle components (SKU) and list the bundled product as a standalone product in TikTok Shop.
Listing a Product Sellers can create Bundle Products on Rithum, including 1) the basic information of BP, 2) the components (SKU) that make up the BP, and 3) the inventory count of components in each bundle product. Once the bundle product is created on Rithum, the seller can publish the bundle product as a standalone product in TikTok Shop.
Inventory Update
The inventory of a bundle product is determined by the inventory of its components. When Rithum updates the inventory of the standalone product corresponding to the bundled product, it will dynamically calculate the available inventory of the bundled product based on the inventory changes of its components and synchronize it to TikTok Shop
Order Fulfillment
For orders containing a bundle product, Rithum will split the standalone bundle product in the order into components and synchronize them to the seller's ERP/OMS system. The seller's system needs to ship all the components in the order at the same time and cannot split them into multiple packages.
Order Adjustments
Since the order integrated to Rithum from TikTok Shop does not contain component information that constitutes the standalone bundle product, cancellation and refund requests initiated by seller must be done on the standalone product level.
Cancellations, returns and refunds initiated by the buyer are supported.
Finance
The order will only contain the price of standalone bundle product. The seller can not obtain the specific price of each component in the order details.
Gift with purchase (sellable and non-sellable)Setting a Promotion Seller can configure a gift with purchase promotion in the Promotions tab in Seller Center. The gift can be a "sellable" or a "non-sellable" product.
Listing a Product The seller can set a product as non-sellable using the template. The product is sellable by default. A non-sellable product price will be displayed as $0 on TikTok Shop. When listing a NS product, the price must be greater than $0.01 due to the TTS Open API constraints.
Inventory Update
Rithum updates inventory for non-sellable products as normal.
Order FulfillmentFor orders containing non-sellable products (gifts), Rithum processes them in the same way as normal orders.
Order Adjustments
For cancellations and refund requests initiated by sellers, they must be for the entire order dimension, and the gift must be returned with the purchase.
Cancellations, returns and refunds initiated by buyers should also be at the order level (consistent with TikTok Shop policy). The gift must be returned with the purchase as well.
Finance The gift product is listed as $0 in the order details.
Live giveaway
Setting a Promotion
N/A
Listing a Product Live giveaway products are listed and managed in the Seller Center.
Inventory UpdateN/A
Order Fulfillment
The order can be synced and fulfilled in the same way as a regular product. The difference is that the order price is 0. One order can only contain one live giveaway order line item.
Order AdjustmentsThe seller can cancel a live giveaway order, but cannot initiate a return, or refund, as the order value is $0. Buyer cannot initiate an order cancellation, return, or refund.
Finance
TikTok Shop syncs product price information to Rithum and it can be found in the order details. (Live Giveaway price is 0.)
Sample order
Setting a Promotion N/A - Sample order is a sample sent to affiliate
Listing a Product Sample order must be listed through Rithum
Inventory UpdateNo changes
Order FulfillmentThe order will be displayed as a $0 order.
Order AdjustmentsThe seller can cancel a $0 order but cannot refund a $0 order. Creator cannot request to cancel, refund, or return a $0 order.
Finance If the sample order is issued by a seller, the order value is $0. If the sample order is issued by the platform, the order value is the price of the product, and the payment method is gift card.
Buy more, save more
Setting a Promotion Seller can set the promotion in Seller Center Promotion Pages
Listing a Product The seller can list a product as normal, and activate this promotion for the product on Seller Center.
Inventory UpdateThe seller can update inventory as normal.
Order FulfillmentThe seller can fulfill an order with buy more, save more promotion, as normal.
Order AdjustmentsOrders can be adjusted as normal. Note that in the case of partial return (returning a product which is part of the buy more, save more promotion deal), the price of the products will be adjusted as a result.
Finance Promotion information is included in the order details.
Voucher/Promo Code
Setting a Promotion Seller can set the promotion in the Seller Center Promotion Pages
Listing a Product The seller can list a product as normal, and activate this promotion for the product on Seller Center.
Inventory UpdateThe seller can update inventory as normal.
Order FulfillmentThe seller can fulfill an order with voucher/promo code as normal.
Order AdjustmentsOrders can be adjusted as normal.
Finance Promotion information is included in the order details.