TikTok for Rithum: Promotions
AI Summary
Promotions behave differently by type: bundles should be created in Rithum and listed as standalone TikTok Shop products, with inventory calculated from component SKUs and fulfillment shipped together in one package; gifts can be sellable or non-sellable, show as $0 if non-sellable, and cancellations/refunds must generally be handled at the order level with the gift returned; live giveaway and sample orders are $0 with limited refunds; standard discounts work normally.
Promotions Chart Summary
Scenario | Vertical | Expected Behavior |
| Bundled products | Setting a Promotion | We recommend sellers to use Rithum's built-in feature to bundle components (SKU) and list the bundled product as a standalone product in TikTok Shop. |
| Listing a Product | Sellers can create Bundle Products on Rithum, including 1) the basic information of BP, 2) the components (SKU) that make up the BP, and 3) the inventory count of components in each bundle product. Once the bundle product is created on Rithum, the seller can publish the bundle product as a standalone product in TikTok Shop. | |
| Inventory Update | The inventory of a bundle product is determined by the inventory of its components. When Rithum updates the inventory of the standalone product corresponding to the bundled product, it will dynamically calculate the available inventory of the bundled product based on the inventory changes of its components and synchronize it to TikTok Shop | |
| Order Fulfillment | For orders containing a bundle product, Rithum will split the standalone bundle product in the order into components and synchronize them to the seller's ERP/OMS system. The seller's system needs to ship all the components in the order at the same time and cannot split them into multiple packages. | |
| Order Adjustments | Since the order integrated to Rithum from TikTok Shop does not contain component information that constitutes the standalone bundle product, cancellation and refund requests initiated by seller must be done on the standalone product level. Cancellations, returns and refunds initiated by the buyer are supported. | |
| Finance | The order will only contain the price of standalone bundle product. The seller can not obtain the specific price of each component in the order details. | |
| Gift with purchase (sellable and non-sellable) | Setting a Promotion | Seller can configure a gift with purchase promotion in the Promotions tab in Seller Center. The gift can be a "sellable" or a "non-sellable" product. |
| Listing a Product | The seller can set a product as non-sellable using the template. The product is sellable by default. A non-sellable product price will be displayed as $0 on TikTok Shop. When listing a NS product, the price must be greater than $0.01 due to the TTS Open API constraints. | |
| Inventory Update | Rithum updates inventory for non-sellable products as normal. | |
| Order Fulfillment | For orders containing non-sellable products (gifts), Rithum processes them in the same way as normal orders. | |
| Order Adjustments | For cancellations and refund requests initiated by sellers, they must be for the entire order dimension, and the gift must be returned with the purchase. Cancellations, returns and refunds initiated by buyers should also be at the order level (consistent with TikTok Shop policy). The gift must be returned with the purchase as well. | |
| Finance | The gift product is listed as $0 in the order details. | |
Live giveaway | Setting a Promotion | N/A |
| Listing a Product | Live giveaway products are listed and managed in the Seller Center. | |
| Inventory Update | N/A | |
| Order Fulfillment | The order can be synced and fulfilled in the same way as a regular product. The difference is that the order price is 0. One order can only contain one live giveaway order line item. | |
| Order Adjustments | The seller can cancel a live giveaway order, but cannot initiate a return, or refund, as the order value is $0. Buyer cannot initiate an order cancellation, return, or refund. | |
| Finance | TikTok Shop syncs product price information to Rithum and it can be found in the order details. (Live Giveaway price is 0.) | |
Sample order | Setting a Promotion | N/A - Sample order is a sample sent to affiliate |
| Listing a Product | Sample order must be listed through Rithum | |
| Inventory Update | No changes | |
| Order Fulfillment | The order will be displayed as a $0 order. | |
| Order Adjustments | The seller can cancel a $0 order but cannot refund a $0 order. Creator cannot request to cancel, refund, or return a $0 order. | |
| Finance | If the sample order is issued by a seller, the order value is $0. If the sample order is issued by the platform, the order value is the price of the product, and the payment method is gift card. | |
Buy more, save more | Setting a Promotion | Seller can set the promotion in Seller Center Promotion Pages |
| Listing a Product | The seller can list a product as normal, and activate this promotion for the product on Seller Center. | |
| Inventory Update | The seller can update inventory as normal. | |
| Order Fulfillment | The seller can fulfill an order with buy more, save more promotion, as normal. | |
| Order Adjustments | Orders can be adjusted as normal. Note that in the case of partial return (returning a product which is part of the buy more, save more promotion deal), the price of the products will be adjusted as a result. | |
| Finance | Promotion information is included in the order details. | |
Voucher/Promo Code | Setting a Promotion | Seller can set the promotion in the Seller Center Promotion Pages |
| Listing a Product | The seller can list a product as normal, and activate this promotion for the product on Seller Center. | |
| Inventory Update | The seller can update inventory as normal. | |
| Order Fulfillment | The seller can fulfill an order with voucher/promo code as normal. | |
| Order Adjustments | Orders can be adjusted as normal. | |
| Finance | Promotion information is included in the order details. |