How to resolve SKU errors

10/06/2025

Applies to:United States

Campaign

AI Summary

Editing or adding/deleting a SKU in Managed Products while a product is in a campaign will trigger a SKU error and remove that PID from campaign participation until it is withdrawn and re-registered before the deadline. Supported edits are retail price and SKU changes; PDP category changes are still not allowed. To fix the error, click Need to re-register, then Re-register, set the campaign sale price (and possibly reserved stock), submit, and wait for re-review.

If you need to edit your product's retail prices or add, delete, or edit a SKU while it is registered to a campaign, you can do so in "Managed Products". Editing or adding a SKU in "Managed Products" will disrupt the campaign sales price system and trigger a SKU error. This means your Product ID (PID) cannot participate in the campaign. To resolve this, you must withdraw the product and re-register it before the campaign deadline.

The following edits are supported while your product is registered for a campaign:

Retail price
Deleting SKUs
Adding SKUs
Editing SKUs

Unsupported edits, which are still not allowed while your product is registered for a campaign, include changes to the PDP Category.

How to fix a SKU error

Step 1: If you add or edit a SKU variation in Manage Products, you will see an alert on the sub-campaign page that says "⚠️ Need to re-register". This means you must withdraw the PID and register it before the deadline. Click "Need to re-register".

Step 2: A drawer will pop up with guidance to re-register your product. A message will state: "Changes to the SKU variation caused an issue with the campaign sale price. Re-register the product now!". Click "Re-register".

Step 3: You will then be prompted to set a "Campaign sales price" (and possibly "Campaign reserved stock"). Click "Submit" to re-register. This will fix the SKU error.