TikTok for Rithum: Promotions

Promotion ToolsCampaign

Summary

What are the key steps and best practices for sellers to create and manage bundled products on TikTok Shop using Rithum?

  • Sellers should create bundled products in Rithum by defining basic info, components (SKUs), and inventory per bundle, then publish the bundle as a standalone product on TikTok Shop.
  • Inventory of bundles is dynamically calculated based on component stock; orders split bundles into components for fulfillment, which must be shipped together without splitting into multiple packages.

How should sellers handle order adjustments, cancellations, and refunds for bundled products and gift-with-purchase promotions on TikTok Shop?

  • For bundled products, cancellations and refunds initiated by sellers must be done at the standalone bundle product level since component details aren’t in TikTok Shop orders; buyers can initiate cancellations and refunds normally.
  • For gift-with-purchase promotions, cancellations and refunds (by sellers or buyers) must be at the entire order level, and the gift must be returned along with the purchased product.

What are the important considerations for sellers when managing live giveaways and sample orders on TikTok Shop?

  • Live giveaway orders have a price of $0, can be canceled by sellers but cannot be returned or refunded; buyers cannot cancel or request refunds.
  • Sample orders are $0 if issued by sellers (cancelable but not refundable), and must be listed through Rithum; if issued by the platform, payment is via gift card.

How do promotions like "Buy More, Save More" and voucher/promo codes affect order fulfillment and adjustments on TikTok Shop?

  • Sellers list products normally and activate these promotions in Seller Center; inventory updates and order fulfillment proceed as usual.
  • Partial returns in "Buy More, Save More" promotions trigger price adjustments; all promotion details are included in order finance records for transparency.

Promotions Chart Summary

Scenario
Vertical
Expected Behavior
Bundled productsSetting a Promotion We recommend sellers to use Rithum's built-in feature to bundle components (SKU) and list the bundled product as a standalone product in TikTok Shop.
Listing a Product
Inventory Update
Order Fulfillment
Order Adjustments
Finance
Gift with purchase (sellable and non-sellable)Setting a Promotion Seller can configure a gift with purchase promotion in the Promotions tab in Seller Center. The gift can be a "sellable" or a "non-sellable" product.
Listing a Product
Inventory Update
Order Fulfillment
Order Adjustments
Finance
Live giveaway
Setting a Promotion
N/A
Listing a Product
Inventory Update
Order Fulfillment
Order Adjustments
Finance
Sample order
Setting a Promotion N/A - Sample order is a sample sent to affiliate
Listing a Product
Inventory Update
Order Fulfillment
Order Adjustments
Finance
Buy more, save more
Setting a Promotion Seller can set the promotion in Seller Center Promotion Pages
Listing a Product
Inventory Update
Order Fulfillment
Order Adjustments
Finance
Voucher/Promo Code
Setting a Promotion Seller can set the promotion in the Seller Center Promotion Pages
Listing a Product
Inventory Update
Order Fulfillment
Order Adjustments
Finance