TikTok Shop US Logistics Services Overview
AI Summary
TikTok Shop offers three fulfillment options—FBT, TikTok Shipping, and Seller Shipping—based on seller eligibility. FBT now supports most sellers with no minimum requirement and handles storage, packing, and delivery; TikTok Shipping supports seller- or third-party warehouses, with CBT offering free pickup in select regions and lower rates. Check eligible options in Seller Center > Logistics > Shipping, and ensure your product size/weight data is accurate because shipping fees use actual or volumetric weight.
TikTok Shop remains committed to enhancing the shopping experience, with logistics fulfillment playing a key role. To ensure we continue meeting the needs of both shoppers and sellers, TikTok Shop offers multiple logistics solutions, including Seller Shipping, TikTok Shipping and Fulfilled by TikTok (FBT), to help meet your operational needs.Depending on your business eligibility, you may choose from the following fulfillment options:
Sellers need to comply with the following Fulfillment Requirements & Features：
Frequently Asked Questions (FAQs)
Logistics Option | Fulfilled by TikTok (FBT) | TikTok Shipping | Seller Shipping | ||
Standard Delivery | Collection by TikTok (CBT) | ||||
Overview | Sellers send inventory to TikTok Shop–operated warehouses. TikTok Shop then manages storage, order packing, and last-mile delivery (the final step of shipping, delivering products from the warehouse to the shopper). | Sellers ship from their own or third-party warehouses, using TikTok Shop-provided labels for last-mile delivery (the final step of shipping, delivering products from the warehouse to the shopper). | TikTok Shop provides an exclusive free pick-up service for sellers in select regions, in addition to Standard Delivery. | Sellers ship from their own or third-party warehouses, using third-party carriers for last-mile delivery (the final step of shipping, delivering products from the warehouse to the shopper). | |
Eligibility Criteria | Among other eligibility requirements, product dimensions fall within: 26×26×26 inches and Weight < 50 lbs See more detail here | Product dimensions fall within: Length ≤108 inches, Length+(Width+ Height)*2 ≤ 130 inches and Weight ≤ 150 lbs See more detail here | Product dimensions fall within: Length ≤ 60cm (23.62 inches), Length+Width+Height ≤ 150cm (59.06 inches) and Weight ≤ 50 lbs See more detail here | Eligibility remains unchanged. See more detail here | |
Logistics Services Highlights | Seller Benefits | Faster delivery enhances shoppers experience. (80% three-day end-to-end delivery rate achieved in 2025) | Lower costs, consistent service: Enjoy competitive delivery rates and reliable fulfillment without changing your current warehouse. Free pick-up for CBT sellers: Exclusive pick-up service available in select supported regions with no surcharges. | Sellers choose their warehouse and last-mile delivery, provided they comply with TikTok Shop’s operational and logistics policies. | |
Fulfillment Management | End-to-end logistics support: TikTok Shop manages warehousing, sorting, packing, and shipping. | Last-mile delivery covered: TikTok Shop will handle delivery to customers and resolve fulfillment issues. | Sellers manage end-to-end fulfillment and unexpected logistics disruptions directly, provided they comply with TikTok Shop’s operational and logistics policies. | ||
| After-sales Support | TikTok Shop's official customer service team directly handles shoppers logistics inquiries, allowing sellers to focus on running and growing their business. TikTok Shop covers refund for platform-related logistics issues and verified warehouse losses. | TikTok Shop's official customer service team directly handles shoppers' logistics inquiries in last-mile delivery, allowing sellers to focus on running and growing their business. TikTok Shop covers refund for platform-related logistics issues. | Seller is fully responsible for all logistics inquiries and shopper complaints. | ||
| Free Shipping 3-Day Delivery Badge | Products that qualify for free shipping with a consistent 90%+ 3-day delivery rate (from ship-from location to delivery zip code) are eligible for the badge, helping improve conversion and visibility. | ||||
| Marketing support | Free shipping 3-day delivery products eligible for special campaigns and marketing support. | ||||
Frequently Asked Questions (FAQs)- Where can I view the logistics options applicable to my store?
- Log in to Seller Center and navigate to Logistics > Shipping to review all available logistics options.
- Can I continue to use the Seller Shipping?
- Yes, you may use the Seller Shipping if you are currently eligible. Sellers using Seller Shipping are required to comply with the platform's governance rules.
- If I want to join Fulfilled by TikTok (FBT), how should I proceed?
- FBT now supports most sellers with no minimum requirement. You can log in to Seller Center and apply for self-service onboarding to FBT. You can see the guidance in the link.
- Can I use both the FBT warehouse and my own warehouse for fulfillment simultaneously?
- Yes, you can use both the FBT warehouse and your own warehouse for order fulfillment simultaneously. When an order is generated and there is inventory available in both locations, FBT inventory will be used first. After the FBT inventory is used up, the order will be fulfilled through your own warehouse inventory.
- How to send inventory to the FBT warehouse after onboarding?
- FBT offers two warehousing options: You can ship your products to the East or West Hub Warehouse, which will distribute them to fulfillment centers across the U.S. (applicable storage and shelving fees apply). Alternatively, you can create an inbound order and ship your products directly to the designated fulfillment center, with the warehouse address provided in the system.
- What is the storage capacity limit of FBT, and can it be increased?
- Each FBT account is allocated certain storage capacity, determined by the system based on the store’s sell-through and product volume. In most cases, for most sellers, this space is enough to store their products.
- If you are unable to create an inbound order due to “insufficient available storage capacity,” you can submit a request to increase your storage capacity through the system.
- Does FBT support shared inventory across stores?
- Yes, FBT allows different stores to share the same inventory if these stores are selling the same physical product. For step-by-step instructions and detailed rules, please see the link .
- How can I start using TikTok Shipping (Standard Delivery & CBT) ?
- You can join TikTok Shipping by completing a very simple registration process. Please refer to the enrollment guide.
- TikTok Shipping Standard Delivery vs. CBT— What’s the difference?
- Standard Delivery
- You ship products from your own warehouse or a third-party warehouse.
- You handle preparing and sending the package to shoppers.
- This service is available all across the US.
- CBT
- CBT has better rates than Standard Delivery.
- TikTok Shop provides free pick-up of your packages from your location every day.
- Pick-up service only available in selected regions.
- Includes delivery to shoppers after Pick-up from your location, so you don’t have to arrange shipping yourself.
- Standard Delivery
- If I have two warehouses, one using CBT and the other using Standard Delivery, how are the shipping and settlement prices determined?
- TikTok Shop will automatically determine the shipping warehouse based on inventory availability. The warehouse with available stock will be prioritized. If both warehouses have inventory, TikTok Shop will choose the one closest to the shopper.
- If the order ships from the CBT warehouse, the CBT rate will apply.
- If it ships from the Standard Delivery warehouse, the Standard Delivery rate will be used for settlement.
- TikTok Shop will automatically determine the shipping warehouse based on inventory availability. The warehouse with available stock will be prioritized. If both warehouses have inventory, TikTok Shop will choose the one closest to the shopper.
- If I use TikTok Shipping, can I set my own shopper shipping fee?
- Yes, you can set up customized shipping fee templates on TikTok Shop.
- If I use TikTok Shipping, how are shipping fees calculated based on order weight and dimensions?
- Shipping fees for TikTok Shipping are calculated based on the greater of the product’s volumetric weight (also known as dimensional weight) and actual weight, as you maintained in seller center. You are required to ensure that product dimensions and weight are accurate.