1.Overview

Note: This manual is only applicable to US local to local (Domestic) logistics services. This manual is only applicable to seller self-shipping scenarios (Seller Shipping).

1.1 Definitions

• Ready to Ship: After a consumer places an order, the seller uploads the tracking number in the Seller Center. This can be done either by filling in the logistics tracking number on the back-end or importing the logistics tracking number in bulk, etc. The shipping time of the seller shall be based on the operation shipping time recorded in the seller center.
• Seller Shipping: Sellers provide order fulfillment through their own selected/preferred logistics carriers.
• Shipment in Transit: The first shipping information of the order updated on its corresponding logistics company's official website, will be regarded as package collection.

Important: Marking an item as Ready to Ship or Transit to Ship constitutes confirmation of shipping.

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2. Logistics Service Level

2.1 Shipping Options and SLA Requirements

For all shipping options, 95% of orders must be delivered on or before the business day requirements to be eligible to ship with the desired option.

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3.Shipping Orders

3.1 Order Handling

• Sellers are required to confirm, pick, pack and enter valid tracking numbers for all orders within the selected Order Handling Time on Fulfillment Settings page of Seller Center. This handling time could be different for various shipment types. For example, Standard Shipments have shorter handling times compared to Made-to-Order Shipments. Please refer to TikTok Shop Customer Order Shipping Policy for more information.

3.2 Virtual Bundle Split Order Function

• We have recently introduced a Virtual Bundle Split Order functionality that allows sellers to meet different shipping needs when selling bundled products. This feature enables orders containing virtual bundles to be split so that each item can be shipped separately. The function is available in Seller Center. If you would like to use this feature, please contact your Account Manager (AM) to request whitelist access. For detailed instructions on how to use this feature, please refer to the Virtual Bundles guide.

3.3 Ready to Ship

• Tracking Number
  • Sellers are required to upload valid shipment tracking information for the order into the seller center.
  • Please check and ensure tracking information provided for the shipment is correct.
  • If there are any discrepancies in the tracking information or no tracking information is provided, the seller will be responsible for the related losses and penalties as a result.
  • Please note: Sellers must enter tracking information carefully. If a mistake is made, seller can make a one-time edit and should try to correct it before seeking help from customer service.
• Shipping Provider:
  • Selecting a Shipping Provider is a required field for sellers.
  • The supported TikTok Shop logistics partners that sellers may select from are:

• Please check and ensure the information provided in the Shipping Provider section is correct. If there are any inaccuracies in the shipment logistics information, the seller will be responsible for the related losses and penalties as a result.
• Please note: Sellers must enter tracking information carefully. If a mistake is made, seller can make a one-time edit and should try to correct it before seeking help from customer service.

In case you are no longer able to update the tracking/carrier information, you can open a ticket to our Support Team for assistance. For each Order ID that needs an update, please provide the original as well as the new tracking number and/or carrier name. Please note:

• You must file your request no later than 30 days from order date for our Support Team to update your order information
• We are unable to update tracking for Cross-Border orders as they are not permitted on our US platform at this time. Only local to local (domestic) is supported.

3.4 Delivery

All deliveries are handled by the shipping provider from package dispatch to delivery confirmation. Sellers should pay close attention to the status of shipment in progress. Once the order is successfully delivered, the shipping provider will update the shipment status on seller center to "Delivered".

• Express: March 14, 2025, shoppers should receive their orders within 3 business days of placing them, and sellers are required to maintain a 95% on-time delivery rate for Express orders shipped within this timeframe.
• Standard: requires a first delivery attempt within 6 business days after the order was placed. Standard cannot be deselected and requires shipping to all 48 states (with Alaska and Hawaii optional).
• Free Economy: requires a first delivery attempt within 6 business days after the order was placed. The Free Economy shipping option is a free shipping service for TikTok Shop customers at the sellers' expense. The shipping fee is 0 and can not be changed. Free Economy requires shipping to all 48 states (with Alaska and Hawaii optional).
• A package will be deemed "lost" if there have been no carrier scans for 10 calendar days or 7 business days.
• If an abnormal delivery occurs, such as damaged package(s), lost package(s), or delayed shipping, we may cancel the order and notify the customer to initiate a refund.